Upgrade Pulse Secure 9.1.11 fails

[Stijn]

Hi,

When I tried to update the Pulse Secure Client 9. 1.7 to 9.1.11 it fails. 

If I check my installation Log file this is the Error:

MSI (s) (E4:C0) [08:49:22:538]: Product: Pulse Secure -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action exe_def_StopAllPulseProcesses, location: C:\WINDOWS\Installer\MSIF439.tmp, command: /Stop /ProcessName pulse.exe /FilePathToRun "C:\Program Files (x86)\Common Files\Juniper Networks\JamUI\pulse.exe" /CLIArgsForProcess -stop

Any idea?

Thx

[[email protected]]

@Stijn Please open a support ticket with us and provide the complete MSI logs for review.

[Luis]

Hello,

Can you please post the resolution of this issue so that the information is publicly available to avoid having to contact the support if there is a fix that can be applied?

Thanks

[courtesy5]

Hello

Were you able to find a solution or cause? We are noticing a small number of devices failing with the same error

[DerFalk]

Any news?

[DerFalk]

What is clear here, however, is that a bug in the MSI is definitely present, so that the service of version 9.1.15 does not start cleanly.