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Upgrade Pulse Secure 9.1.11 fails

Stijn
New Member

Upgrade Pulse Secure 9.1.11 fails

Hi,

When I tried to update the Pulse Secure Client 9. 1.7 to 9.1.11 it fails. 

If I check my installation Log file this is the Error:

 

MSI (s) (E4:C0) [08:49:22:538]: Product: Pulse Secure -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action exe_def_StopAllPulseProcesses, location: C:\WINDOWS\Installer\MSIF439.tmp, command: /Stop /ProcessName pulse.exe /FilePathToRun "C:\Program Files (x86)\Common Files\Juniper Networks\JamUI\pulse.exe" /CLIArgsForProcess -stop

 

Any idea?

 

Thx

Tags (1)
2 REPLIES 2
r@yElr3y
Moderator

Re: Upgrade Pulse Secure 9.1.11 fails

@Stijn Please open a support ticket with us and provide the complete MSI logs for review.

PCS Expert
Pulse Connect Secure Certified Expert
Luis
New Member

Re: Upgrade Pulse Secure 9.1.11 fails

Hello,

Can you please post the resolution of this issue so that the information is publicly available to avoid having to contact the support if there is a fix that can be applied?

Thanks