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[Win10] VPN Connects, sends data, does not receive data

Frequent Visitor

[Win10] VPN Connects, sends data, does not receive data

I have been having issues with one of my computers being able to pass traffic through the VPN.  According to Pulse Secure, the VPN successfully connects.  When I check the advanced connection details, I see that I am assigned an IP address and everything looks normal.  Bytes out shows increasing counts, but bytes in stays at zero.  The VPN type shows ESP at first eventually changes to SSL/VPN after 5-10 seconds, and then it tries to reconnect.  During this time, my computer is unable to pass any traffic at all.

 

The client works on my computer at work (Win10 Pro), on my Mac, and in Bootcamp on my Mac (Win10 Home).  I've updated Pulse Secure to 5.3.5 (1709).  I know it works fine through my home router since it works on my laptop.  I don't have a virus scanner and Windows Firewall is disabled.

 

If I run a constant ping to my home router/gateway (ping 10.0.0.1 -t) while trying to connect, I get request timed out on the "securing connection" phase.  When it says the VPN is connected, pings to both my home gateway (10.0.0.1) and VPN/office gateway (10.10.10.1) both time out.  I don't think there's any sort of IP addressing/subnet issues at home since my laptop connects just fine from my home network.

 

I've uninstalled and reinstalled several times hoping that something would fix itself.  I've also checked to make sure the Juniper Network Service was checked on my ethernet adapter settings in the Control Panel.  I've looked through all the knowledge base articles, and none of them seem to apply to my situation since there are no error messages, and nothing in the first several pages of the forum seem to apply or have a fix.

 

The output of ipconfig /all while not connected looks like:

Windows IP Configuration

   Host Name . . . . . . . . . . . . : HexxeH
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet 2:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller #2
   Physical Address. . . . . . . . . : 1C-1B-0D-E2-CF-4C
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::14cf:4ed3:eb75:6fc%2(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.0.0.99(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   IPv4 Address. . . . . . . . . . . : 10.0.1.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 236722957
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-A9-1B-B9-1C-1B-0D-E2-CF-4C
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       8.8.4.4
   NetBIOS over Tcpip. . . . . . . . : Enabled

The output of ipconfig /all while "connected" to the VPN looks like:

Windows IP Configuration

   Host Name . . . . . . . . . . . . : HexxeH
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : office.madeupdomain.com

Ethernet adapter Local Area Connection* 3:

   Connection-specific DNS Suffix  . : office.madeupdomain.com
   Description . . . . . . . . . . . : Juniper Networks Virtual Adapter
   Physical Address. . . . . . . . . : 02-05-85-7F-EB-80
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::7c80:871c:6a6f:85d0%30(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.10.10.168(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.255
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 503448965
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-A9-1B-B9-1C-1B-0D-E2-CF-4C
   DNS Servers . . . . . . . . . . . : 10.10.10.7
                                       10.10.10.6
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Ethernet 2:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller #2
   Physical Address. . . . . . . . . : 1C-1B-0D-E2-CF-4C
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::14cf:4ed3:eb75:6fc%2(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.0.0.99(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   IPv4 Address. . . . . . . . . . . : 10.0.1.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 236722957
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-A9-1B-B9-1C-1B-0D-E2-CF-4C
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       8.8.4.4
   NetBIOS over Tcpip. . . . . . . . : Enabled

Any thoughts/ideas/fixes?