Windows 10 1809 Upgrade

[utcg]

Hello,

Microsoft upgraded me to the 1809 Release and my customer uses the Pulse Secure client to log onto the VPN. I get a conformity issue because it seems that Opswat is no longer recognizing the restructured Defender. This is what I find in the log:

00163,09 2018/10/09 13:53:13.438 3 SYSTEM PulseSecureService.exe OpswatIMC p132528 t46B38 opsantivirusclient.cpp:129 - 'OpswatImcColData' collecting Antivirus information
00174,09 2018/10/09 13:53:13.979 4 SYSTEM PulseSecureService.exe hcUtils p132528 t46B38 hcUtilsWin.cpp:227 - 'getGMTBias' TimeZone: Mitteleuropäische Sommerzeit GMT Offset: 120 mins
00157,09 2018/10/09 13:53:13.979 3 SYSTEM PulseSecureService.exe OpswatIMC p132528 t46B38 opsantivirusclient.cpp:156 - 'OpswatImcColData' No Antivirus is installed
00194,09 2018/10/09 13:53:13.979 4 SYSTEM PulseSecureService.exe OpswatIMC p132528 t46B38 opsintegritydata.cpp:53 - 'getIMVMessage' IMV Message : <parameter name="AntiVirus" value="is_installed=NO;"> :
00193,09 2018/10/09 13:53:13.979 4 SYSTEM PulseSecureService.exe OpswatIMC p132528 t46B38 opsantivirusdata.cpp:41 - 'toImvMessage' IMV Message : <parameter name="AntiVirus" value="is_installed=NO;"> :

Best Regards

[mustangs550]

Hello, 

I recommend to open a support case to collect logs and troublshoot the issue. 

[janar]

Adding my debug log. There can be seen that in the beginning PulseSecureService.exe identifies Windows Defender successfully (with two statuses? Antivirus[Enabled] and AntiSpyware[Disabled]), but at the end OPSWAT is stating that no Antivirus found. I hope this helps a bit closer to the root issue. No time to open a ticket

SoHHandler.cpp:120 - 'SoHHandler:opulateHealthDetails' Antivirus Product details - Name : Windows Defender, State - 397568, Status : Enabled - up-to-date
00238,09 2018/10/30 09:27:53.277 3 SYSTEM PulseSecureService.exe SohIMC p6012 t26F8 SoHHandler.cpp:187 - 'SoHHandler:opulateHealthDetails' AntiSpyware Product details - Name : Windows Defender, State - 397568, Status : not enabled - up-to-date
00125,09 2018/10/30 09:27:53.282 3 SYSTEM PulseSecureService.exe SohIMC p6012 t26F8 SoHHandler.cpp:436 - 'SOHHandler' Health value:0
........
00160,09 2018/10/30 09:28:02.329 3 SYSTEM PulseSecureService.exe OpswatIMC p6012 t26F8 opsantivirusclient.cpp:129 - 'OpswatImcColData' collecting Antivirus information
00154,09 2018/10/30 09:28:08.724 3 SYSTEM PulseSecureService.exe OpswatIMC p6012 t26F8 opsantivirusclient.cpp:156 - 'OpswatImcColData' No Antivirus is installed

[Zod]

Which version of Pulse Secure client are you currently running? 

Pulse Secure is currently qualifying Windows 10 Redstone 5 (Version 1809) and will have updates for supported version on our KB, located at 

KB43907 - Support for Windows 10 Redstone 5 (Version 1809)