Windows 11 - Failed to setup virtual adapter

[aleiby]

---

[email protected] wrote:

@aleiby Ok. Please review the setupapi.dev.log under C:\WINDOWS\INF folder and check the events printed there for JNPRVA startup.

BTW, do you have any other VPN client installed?

---

No other VPN client installed.

There is a lot of JNPRVA activity in the log since I had tried uninstalling and reinstalling a couple times.

The last Device Install entry:

>>>  [Device Install (DiShowUpdateDevice) - {FE36527A-8C07-4854-8AF7-BF40E7DF52F7}\JNPRVA\0001]
>>>  Section start 2021/10/30 11:26:36.834
      cmd: "C:\WINDOWS\system32\mmc.exe" C:\WINDOWS\system32\devmgmt.msc
     dvi: {DIF_UPDATEDRIVER_UI} 11:26:36.836
     dvi:      Default installer: Enter 11:26:36.837
     dvi:      Default installer: Exit
     dvi: {DIF_UPDATEDRIVER_UI - exit(0xe000020e)} 11:26:36.839
     ndv: {Update Driver Software Wizard - {FE36527A-8C07-4854-8AF7-BF40E7DF52F7}\JNPRVA\0001}
!    ndv:      Searching Windows Update has been disabled for the Update Wizard.
!    ndv:      Policy has been set to prevent searching Windows Update for drivers.
     ndv:      Search options: 0x00000003
     ndv:      Searching currently installed INF
     dvi:      {Build Driver List} 11:26:38.069
     dvi:           Searching for hardware ID(s):
     dvi:                {fe36527a-8c07-4854-8af7-bf40e7df52f7}\jnprva
     dvi:           Created Driver Node:
     dvi:                HardwareID   - {FE36527A-8C07-4854-8AF7-BF40E7DF52F7}\JNPRVA
     dvi:                InfName      - C:\WINDOWS\System32\DriverStore\FileRepository\jnprva.inf_amd64_b96098c9161408ef\jnprva.inf
     dvi:                DevDesc      - Juniper Networks Virtual Adapter
     dvi:                Section      - JnprVa.ndi
     dvi:                Rank         - 0x00ff0000
     dvi:                Signer Score - WHQL
     dvi:                DrvDate      - 05/24/2021
     dvi:                Version      - 9.1.12.9087
     dvi:      {Build Driver List - exit(0x00000000)} 11:26:38.093
     ndv:      Searching default INF path
     dvi:      {Build Driver List} 11:26:38.095
     dvi:           Searching for hardware ID(s):
     dvi:                {fe36527a-8c07-4854-8af7-bf40e7df52f7}\jnprva
     dvi:           Created Driver Node:
     dvi:                HardwareID   - {FE36527A-8C07-4854-8AF7-BF40E7DF52F7}\JNPRVA
     dvi:                InfName      - C:\WINDOWS\System32\DriverStore\FileRepository\jnprva.inf_amd64_b96098c9161408ef\jnprva.inf
     dvi:                DevDesc      - Juniper Networks Virtual Adapter
     dvi:                Section      - JnprVa.ndi
     dvi:                Rank         - 0x00ff0000
     dvi:                Signer Score - WHQL
     dvi:                DrvDate      - 05/24/2021
     dvi:                Version      - 9.1.12.9087
     dvi:      {Build Driver List - exit(0x00000000)} 11:26:38.154
     dvi:      {DIF_SELECTBESTCOMPATDRV} 11:26:38.155
     dvi:           Default installer: Enter 11:26:38.157
     dvi:                {Select Best Driver}
     dvi:                     Class GUID of device changed to: {4d36e972-e325-11ce-bfc1-08002be10318}.
     dvi:                     {DIF_DESTROYPRIVATEDATA} 11:26:38.160
     dvi:                          Default installer: Enter 11:26:38.161
     dvi:                          Default installer: Exit
     dvi:                     {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 11:26:38.163
     dvi:                     Selected Driver:
     dvi:                          Description - Juniper Networks Virtual Adapter
     dvi:                          InfFile     - c:\windows\system32\driverstore\filerepository\jnprva.inf_amd64_b96098c9161408ef\jnprva.inf
     dvi:                          Section     - JnprVa.ndi
     dvi:                {Select Best Driver - exit(0x00000000)}
     dvi:           Default installer: Exit
     dvi:      {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 11:26:38.171
     ndv: {Update Driver Software Wizard exit(000004c7)}
<<<  Section end 2021/10/30 11:26:40.240
<<<  [Exit status: FAILURE(0x000004c7)]

Note the Exit status FAILURE there at the end.

This is then followed by several network binding disabled entries like these:

>>>  [Set network binding disabled - jnprns->NonPnpNetworkInterface\{548EFC27-C9D4-4E4D-B2C8-95928C5EE6A7}]
>>>  Section start 2021/10/30 11:31:06.254
      cmd: "C:\Program Files (x86)\Common Files\Pulse Secure\JUNS\PulseSecureService.exe"
<<<  Section end 2021/10/30 11:31:06.255
<<<  [Exit status: SUCCESS]


>>>  [Set network binding disabled - jnprns->{FE36527A-8C07-4854-8AF7-BF40E7DF52F7}\JNPRVA\0001]
>>>  Section start 2021/10/30 11:31:06.295
      cmd: "C:\Program Files (x86)\Common Files\Pulse Secure\JUNS\PulseSecureService.exe"
<<<  Section end 2021/10/30 11:31:06.300
<<<  [Exit status: SUCCESS]

I didn't see anything that mentioned "startup".

[[email protected]]

@aleiby Thanks for sharing the log excerpts. 

[Device Install (DiShowUpdateDevice) - {FE36527A-8C07-4854-8AF7-BF40E7DF52F7}\JNPRVA\0001]

 I believe this is a driver update event through Windows Update which will fail as we can install JNPRVA only through MSI package. Normally, we will see Hardware Initiated (DevicePlugandPlayDriver) install, hence am not sure why the Device Install is attempted through Windows Update.

This could be something caused by the Windows Update, is it possible to file a support ticket with us through your IT helpdesk?

(I'm downloading Windows 11 ISO now for attempting this in my lab as this super interesting...)

[aleiby]

Here is the last Hardware Initiated logging:

>>>  [Setup online Device Install (Hardware initiated) - {FE36527A-8C07-4854-8AF7-BF40E7DF52F7}\JNPRVA\0001]
>>>  Section start 2021/10/30 11:26:06.017
     ump: Install needed due to device having problem code CM_PROB_NOT_CONFIGURED
     utl: {Select Drivers - {FE36527A-8C07-4854-8AF7-BF40E7DF52F7}\JNPRVA\0001} 11:26:06.025
     utl:      Driver Node:
     utl:           Status         - Selected
     utl:           Driver INF     - oem8.inf (C:\WINDOWS\System32\DriverStore\FileRepository\jnprva.inf_amd64_b96098c9161408ef\jnprva.inf)
     utl:           Class GUID     - {4d36e972-e325-11ce-bfc1-08002be10318}
     utl:           Driver Version - 05/24/2021,9.1.12.9087
     utl:           Configuration  - {FE36527A-8C07-4854-8AF7-BF40E7DF52F7}\JNPRVA
     utl:           Driver Rank    - 00FF0000
     utl:           Signer Score   - WHQL (0D000005)
     utl: {Select Drivers - exit(0x00000000} 11:26:06.036
     dvi: {Core Device Install} 11:26:06.037
     dvi:      {Configure Device - {FE36527A-8C07-4854-8AF7-BF40E7DF52F7}\JNPRVA\0001} 11:26:06.039
     dvi:           Device Status: 0x41802400 [0x01 - 0xc0000493]
     dvi:           Parent Device: ROOT\JNPRVAMGR\0000
     sto:           {Configure Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\jnprva.inf_amd64_b96098c9161408ef\jnprva.inf}
     sto:                Source Filter  = {FE36527A-8C07-4854-8AF7-BF40E7DF52F7}\JNPRVA
     inf:                Class GUID     = {4d36e972-e325-11ce-bfc1-08002be10318}
     inf:                Class Options  = Configurable
     inf:                {Configure Driver: Juniper Networks Virtual Adapter}
     inf:                     Section Name = JnprVa.ndi
     inf:                     {Add Service: jnprva}
     inf:                          Start Type    = 3
     inf:                          Service Type  = 1
     inf:                          Error Control = 1
     inf:                          Image Path    = \SystemRoot\System32\drivers\jnprva.sys
     inf:                          Display Name  = Juniper Networks Virtual Adapter Service
     inf:                          Group         = NDIS
     inf:                          Reactivating service 'jnprva' pended for deletion.
     inf:                          Updated service 'jnprva'.
     inf:                     {Add Service: exit(0x00000000)}
     inf:                     Hardware Id  = {FE36527A-8C07-4854-8AF7-BF40E7DF52F7}\JNPRVA
     inf:                     {Configure Driver Configuration: JnprVa.ndi}
     inf:                          Service Name  = jnprva
     inf:                          Config Flags  = 0x00000000
     inf:                     {Configure Driver Configuration: exit(0x00000000)}
     inf:                {Configure Driver: exit(0x00000000)}
     flq:                {FILE_QUEUE_COMMIT} 11:26:06.075
     flq:                     Copying 'C:\WINDOWS\System32\DriverStore\FileRepository\jnprva.inf_amd64_b96098c9161408ef\jnprva.sys' to 'C:\WINDOWS\System32\drivers\jnprva.sys'.
     flq:                {FILE_QUEUE_COMMIT - exit(0x00000000)} 11:26:06.082
     dvi:                Existing files modified, may need to restart related services.
     sto:           {Configure Driver Package: exit(0x00000bc3)}
     dvi:           Restart required for any devices using this driver.
     dvi:           Install Device: Configuring device. 11:26:06.087
     dvi:                Configuration: oem8.inf:{FE36527A-8C07-4854-8AF7-BF40E7DF52F7}\JNPRVA,*
     dvi:           Install Device: Configuring device completed. 11:26:06.092
     dvi:           Device Status: 0x41802000
     dvi:           {Restarting Devices} 11:26:06.094
     dvi:                Start: {FE36527A-8C07-4854-8AF7-BF40E7DF52F7}\JNPRVA\0001
!    dvi:                Device '{FE36527A-8C07-4854-8AF7-BF40E7DF52F7}\JNPRVA\0001' pending start: Device has problem: 0x38 (CM_PROB_NEED_CLASS_CONFIG), problem status: 0x00000000.
     dvi:           {Restarting Devices exit} 11:26:06.115
     dvi:      {Configure Device - exit(0x00000000)} 11:26:06.117
     dvi: {Core Device Install - exit(0x00000000)} 11:26:06.118
     dvi: Waiting for device post-install to complete. 11:26:06.121
     dvi: Device post-install completed. 11:26:06.225
!    dvi: Device Status: 0x41802400 [0x0a - 0xc0000001]
<<<  Section end 2021/10/30 11:26:06.229
<<<  [Exit status: SUCCESS]

I have forwarded this thead to my IT dept.  Thanks!

[[email protected]]

Thank you for sharing the hardware initiated part,  Device status shows 0x41802400 - DN_HAS_PROBLEM (0x00000400)

!    dvi: Device Status: 0x41802400 [0x0a - 0xc0000001]

 Whereas, the working installation should has Device Status: 0x0180200a - which means loaded and started.

@aleiby

[aleiby]

Fyi, I have since tried installing the latest motherboard chipset drivers, disabled both Wi-Fi and Bluetooth in the BIOS, upgraded to the latest BIOS version, and again reinstalled the Pulse client.  None of these have made any difference. I also tested w/ hardware virtualization disabled since that got reset when I upgraded the BIOS.  I am running an Asus ROG Strix X570-I.

[[email protected]]

@aleiby What AV do you have installed? Is it possible to disable or uninstall the AV and repair/reinstall the PDC installation and then reinstall the AV back?

[aleiby]

Just Windows 11's built in AV.  Disabled and reinstalled Pulse.  Issue remains.

[glenng]

Hi!

I have reviewed the entire conversation, and have the same exact issue (0xC00000E5) until code 1205 after timeout, output from commands and logs appear the same too.

I have already tried to completely reset my entire networking adatpers and stacks with all I had. No external AV just the one from built in to Windows 11. Re-install Pulse Secure etc.

Windows OS Version: 10.0.22489 Build 22489

This issue started last week after a recent patch update from Microsoft.

I have also tried to enable "Juniper network service" on my WLAN adapter which I am using to establish my connections through VPN. This has not helped either.

This problem is sincenerly affecting my abiltiy to work and I am hoping you have any information which could help me resolve this before I re-install my PC with Windows 10.

Thanks and BR,
GlennG

[aleiby]

I suspect this is an issue that will need to be fixed on Microsoft's side.  I created an issue on their Feedback hub when first encountering this here in case you want to vote it up: https://aka.ms/AAeqo3b

[glenng]

Thanks.

JFYI, I did a restore, using windows restore and rolled back to Windows OS Version: 10.0.22483 Build 22483.

After that I uninstalled Pulse and all components using install/remove programs and then removed all reg-keys I could find related to Pulse. Also removed all app-data and program-data, program-files etc I could find related to Pulse and rebooted.

Once windows was up again, I re-installed Pulse using the latest available version of pulse secure, and configured my VPN profile... But the connection is still failing in the same way as before the rollback.

I get to "Securing connection" - and then the virtual juniper adapter fails!

Here's some captures events:
------------------------------------------------------------------

Device {FE36527A-8C07-4854-8AF7-BF40E7DF52F7}\JNPRVA\0001 had a problem starting.

Driver Name: oem30.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Service: jnprva
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5
------------------------------------------------------------------

Device {FE36527A-8C07-4854-8AF7-BF40E7DF52F7}\JNPRVA\0001 was configured.

Driver Name: oem30.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Driver Date: 12/31/2020
Driver Version: 9.1.11.6235
Driver Provider: Juniper Networks
Driver Section: JnprVa.ndi
Driver Rank: 0xFF0000
Matching Device Id: {FE36527A-8C07-4854-8AF7-BF40E7DF52F7}\JNPRVA
Outranked Drivers:
Device Updated: false
------------------------------------------------------------------

Device settings for {FE36527A-8C07-4854-8AF7-BF40E7DF52F7}\JNPRVA\0001 were not migrated from previous OS installation due to partial or ambiguous device match.

Last Device Instance Id: SW\{eeab7790-c514-11d1-b42b-00805fc1270e}\asyncmac
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Location Path:
Migration Rank: 0xF000FFFFFFFFF122
Present: false
Status: 0xC0000719


BR,
GlennG