Windows Server 2016 installation fails

[abarraga]

Hi, I am getting this fail when I try to install Pulse Secure client on a Windows Server 2016. I can ignore and installation ends but when I check log file there are some errors.

Module C:\Program Files (x86)\Common Files\Pulse Secure\8021xAccessMethod\JNPRTtlsProvider.dll failed to register. HRESULT -2147024770. Contact your support personnel.

I get same error with last version and with 5.2 R 7.0.

What can I do?

Thanks!

[[email protected] · Accepted solution]

@abarraga This KB should help - https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB40562/?kA1f1000000WzbS

On a Windows Server 2008, 2012 or 2016, install the Wireless LAN Service. If not installed, JNPRTtlsProvider.dll will fail to register during the Pulse client installation.

Open Server Manager
Select Features > Add Feature
Select Wireless LAN Service
Click Install > Close > Done

[abarraga]

Thanks, it works fine!

[djgonzal]

I have the same problem. I installed Wireless LAN service on the server but the same keeps happening.

By the way, I already had Pulse Secure installed and working on this server, but suddenlly one day it stopt working (it began to restart continuosly). So I uninstalled it and when I want to reinstall it I get this error.

Is there something else to take care besides Wireless LAN service?

Thank you.

[djgonzal]

Correction: I'm getting the same error but for the file: \Pulse Secure\JUNS\PulseSecureServicePS64.dll