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error 1319 and Error getting machine::setting conn-info using conn-store client

Occasional Visitor

error 1319 and Error getting machine::setting conn-info using conn-store client

Hello

I have the 9.0.4 Pulse Secure Client i and have error 1319.

I see in other posts/documents and the error 969904 is reported and solved since version 5.0r3. (see below)

I have seen the path and is correct, exists, and i can create i file manually in this directory if i want.

i put log traces.

Can you help me?

Thanks

 

"969904 After receiving connection information from the server, the client can fail to save the data and report the
following errors:
‘UiModel’ Error getting machine::setting conn-info using conn-store client.
and
Failed CreateFile: 32 C:\Program Files (x86)\Common Files\Juniper Networks\ConnectionStore This
problem can happen on machines that are either very slow, or, that are running Antivirus software that
substantially delays access to files"

 

in my debuglog.log

00215,09 2019/09/19 15:24:33.868 3 johnuser Pulse.exe Pulse p15216 t3B74 JamConnectionModel.cpp:608 - 'JamUI' Notification of updated or new connection from store: '' (userdata:134ad622df98be47a62bff60af6c39f5)
00218,09 2019/09/19 15:24:33.904 3 johnuser Pulse.exe Pulse p15216 t3B74 JamConnectionModel.cpp:608 - 'JamUI' Notification of updated or new connection from store: 'myVpn' (ive:134ad622df98be47a62bff60af6c39f5)
00200,09 2019/09/19 15:24:33.908 4 johnuser Pulse.exe Pulse p15216 t3B74 CaptivePortalBrowser.cpp:150 - 'JamUI' Connection 134ad622df98be47a62bff60af6c39f5 state change: state=4, captive portal=0
00173,09 2019/09/19 15:24:33.908 4 SYSTEM PulseSecureService.exe ConnectionStore p0676 t3EA4 ConnectionStoreService.cpp:766 - 'ConnectionStoreService' getAttribute machine:settings
00186,09 2019/09/19 15:24:33.908 4 SYSTEM PulseSecureService.exe ConnectionStore p0676 t3EA4 ConnectionStoreService.cpp:785 - 'ConnectionStoreService' getAttribute ID not found machine:settings
00147,09 2019/09/19 15:24:33.909 4 johnuser Pulse.exe Pulse p15216 t3B74 CaptivePortalBrowser.cpp:320 - 'JamUI' Embedded browser is enabled: 0
00166,09 2019/09/19 15:24:33.909 4 johnuser Pulse.exe Pulse p15216 t3B74 CaptivePortalBrowser.cpp:154 - 'JamUI' Embedded browser is not enabled - ignoring update
00142,09 2019/09/19 15:24:33.909 4 johnuser Pulse.exe Pulse p15216 t3B74 CaptivePortalBrowser.cpp:273 - 'JamUI' Stopping embedded browser
00147,09 2019/09/19 15:24:33.909 4 johnuser Pulse.exe Pulse p15216 t3B74 DialogManager.cpp:2229 - 'MJT' DialogManager:Smiley SurprisednJamConnectionModified
00189,09 2019/09/19 15:24:33.909 4 johnuser Pulse.exe Pulse p15216 t3B74 DialogManager.cpp:2238 - 'MJT' DialogManager:Smiley SurprisednJamConnectionModified - !pItem->ShouldShowRemediationProgress()
00170,09 2019/09/19 15:24:34.759 4 johnuser Pulse.exe Pulse p15216 t3B74 JamConnectionModel.cpp:1839 - 'JamUI' Calling IUiModelService::GetUserConnectionAllowed()...
00157,09 2019/09/19 15:24:34.759 4 SYSTEM PulseSecureService.exe UiModel p0676 t3EA4 UiModelService.cpp:1047 - 'UiModel' CUiModelService::GetUserConnectionAllowed()
00189,09 2019/09/19 15:24:34.759 4 SYSTEM PulseSecureService.exe ConnectionStore p0676 t3EA4 ConnectionStoreService.cpp:867 - 'ConnectionStoreService' getConnectionInfoWithContext machine:settings
00187,09 2019/09/19 15:24:34.759 4 SYSTEM PulseSecureService.exe ConnectionStore p0676 t3EA4 ConnectionStoreService.cpp:891 - 'ConnectionStoreService' getConnection ID not found machine:settings
00179,09 2019/09/19 15:24:34.759 1 SYSTEM PulseSecureService.exe UiModel p0676 t3EA4 UiModelService.cpp:1057 - 'UiModel' Error getting machine::setting conn-info using conn-store client.
00185,09 2019/09/19 15:24:34.759 1 johnuser Pulse.exe Pulse p15216 t3B74 JamConnectionModel.cpp:1844 - 'JamUI' IUiModelService::GetUserConnectionAllowed() failed, error: 0xe0010001
00173,09 2019/09/19 15:24:36.120 4 SYSTEM PulseSecureService.exe 8021xAccessMethod p0676 t11A8 8021xAccessMethod_win.cpp:1436 - '8021xAccessMethod' NotifyThread nWait=258, ePower=3

 

1 REPLY 1
Moderator
Moderator

Re: error 1319 and Error getting machine::setting conn-info using conn-store client

Hi,

Can you please attach the full client debuglog for review?

Thanks,
Ray.
Pulse Connect Secure Certified Expert