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jnprTdi driver failed to start windows7

Flavio
New Contributor

jnprTdi driver failed to start windows7

Hi, i have pulse secure version 9.1.7, when i connect I have initially the message: -jnprTdi driver failed to start and the pulse try to connect. Later the wrong message disappears and the pulse said Connection in progress, without ever connecting. I use windows 7, can you help me? Thanks in advance

3 REPLIES 3
cbrauckmiller
Frequent Contributor

Re: jnprTdi driver failed to start windows7

Hello, Pulse offers the ue of TDI drivers as a fall back from the WFP driver option.  Windows 7 should support WFP.  Have you checked to see if TDI fall back in enabled?  If so, can you try disabling it and see if the problem resolves itself.  

 

Also, Microsoft has EOL'd WIndows 7 as of January of 2020.  However, they are offering extended support for this OS.  Pulse Secure will continue to support Windows 7 on a best effort basis.  

 

Should you have further questions, I'd recommend opening a case with our support team.

 

Thank you

 

Craig Brauckmiller

Escalation Manager

Pulse Secure

Flavio
New Contributor

Re: jnprTdi driver failed to start windows7

Thak you Craig Brauckmiller,

 

how can i check it?

 

Flavio

cbrauckmiller
Frequent Contributor

Re: jnprTdi driver failed to start windows7

Under the user Role.  Select SAM > Options > Enable fail-over to TDI for Pulse SAM connection.  If it is checked, try unchecking and saving the role settings.

 

Thanks

 

Craig