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macOS 10.14 crash with 9.0.2 or 9.0.3 client

New Contributor

macOS 10.14 crash with 9.0.2 or 9.0.3 client

Hi,

anyone else seeing macOS hard crash with Pulse Secure installed?

Environment:

macOS 10.14.2

Pulse Secure  9.0.2 or 9.0.3 for macOS

OpenVPN client installed and session configured with tun adapter (only happens with tun, not with tap).

OpenVPN session running.

Note, Pulse Secure session is NOT running, but PulseSecureFirewall.kext is loaded and Pulse Secure client has been started.

 

macOS crashes with black screen and doesn't even leave usual crash report.

It can be triggered by doing some activity on vtap0 adapter (LAN scan triggers macOS crash reliably).

 

I opened support case with Apple and they were quick to point out that PulseSecureFirewall.kext may be the reason. 

Indeed, if I unload PulseSecureFirewall.kext, then there is no macOS crash.

 

Have anyone else seen this? Can I somehow report this to Juniper?

Thanks,

Ivars

Tags (2)
10 REPLIES 10
Moderator
Moderator

Re: macOS 10.14 crash with 9.0.2 or 9.0.3 client

Please open a support ticket with Pulse Secure TAC to start the investigation.

Pulse Connect Secure Certified Expert
New Contributor

Re: macOS 10.14 crash with 9.0.2 or 9.0.3 client

Thanks for a hint. I am a subcontractor in the company where I use Pulse Secure client and it is complicated to find support contract information to be able to log a case.

Moderator
Moderator

Re: macOS 10.14 crash with 9.0.2 or 9.0.3 client

Check this thread which was discussed at the Apple community.

 

PulseSecure crashes macOS 10.13.5

https://discussions.apple.com/thread/8440595

Pulse Connect Secure Certified Expert
New Contributor

Re: macOS 10.14 crash with 9.0.2 or 9.0.3 client

It states the same I have found, PulseSecureFirewall.kext causes kernel panic.

Now that we know I am not the only one, let's fix it, please.

New Contributor

Re: macOS 10.14 crash with 9.0.2 or 9.0.3 client

I am also having reproducible kernel panics, clearly due to PulseSecureFirewall.kext. I'm on macOS 10.14.2 and Pulse Secure 9.0.3. Any update on this issue?

Moderator
Moderator

Re: macOS 10.14 crash with 9.0.2 or 9.0.3 client

Please try installing 5.3R7 Pulse Client which is compatible with Mac Mojave and it does not have PulseSecureFirewall.kext plugin.

Pulse Connect Secure Certified Expert
Highlighted
New Contributor

Re: macOS 10.14 crash with 9.0.2 or 9.0.3 client

Works for me. Thanks.

New Contributor

Re: macOS 10.14 crash with 9.0.2 or 9.0.3 client

It's also working for me. Thanks!

Moderator
Moderator

Re: macOS 10.14 crash with 9.0.2 or 9.0.3 client

@ivarss @mcarrick Glad to hear that. Smiley Happy

Pulse Connect Secure Certified Expert