cancel
Showing results for 
Search instead for 
Did you mean: 

macOS 9.1.8 generic "Network error"

khageman
Occasional Contributor

macOS 9.1.8 generic "Network error"

Hi all,

 

I'm running Pulse Secure on macOS (version 9.1.8), and when trying to connect to a VPN server, I run into this generic "Network error" message. When observing the traffic using Wireshark, it seems that the TLS handshake finished fine, but is immediately terminated by the client. This snippet from the logs seems to suggest a certificate chain error, but this is as far as I'm getting:

 

...
'dsssl' External certificate chain function denied cert 0
'http_connection' Returning DSHTTP_ERROR from state_ssl_connect
'http_connection' do_connect error: state 5, err 5
'iftProvider' HTTP connection failed 5 100005
'iveConnectionMethod' Setting state to retry-connect
'iveConnectionMethod' Error Connecting channel.  Stage 514 Error 9 0x9
'iveConnectionMethod' Queuing schedule retry 9 0
'WorkQueue' Queued work unit 3
'iftProvider' iftProvider:Smiley TongueroviderThread exiting
...

Any suggestion of how to fix this?

6 REPLIES 6
zanyterp
Moderator

Re: macOS 9.1.8 generic "Network error"

what version os macOS are you using?
is this using pulse installed manually or by logging in and clicking on the start button on the user web page?
khageman
Occasional Contributor

Re: macOS 9.1.8 generic "Network error"

I am running macOS Big Sur (11.2.1), and installed the Pulse client via the web page provided by the organsation whose VPN server I am trying to connect to.

zanyterp
Moderator

Re: macOS 9.1.8 generic "Network error"

thank you
can you check the url you have configured and ensure it uses https (case-sensitive), please?
khageman
Occasional Contributor

Re: macOS 9.1.8 generic "Network error"

In the process of looking further in the problem, I have encountered another problem I am trying to solve first; coming back to this problem later if it still persists.

khageman
Occasional Contributor

Re: macOS 9.1.8 generic "Network error"

I managed to get Pulse Secure back to the state in which I get the same original error. Yes, the URL uses `https'.

khageman
Occasional Contributor

Re: macOS 9.1.8 generic "Network error"

I have been fiddling a bit with the Keychain settings, changing the `trust' of the client certificate and the CA certificates, and moving the certificaets between the `system' keychain and the `login' keychain. No luck there unfortunately.