pulselauncher.exe is broken in v9.1r8

[venkigdl]

Hello PulseSecure Team,

Pulselauncher no longer is able to connect from command line on 9.1.8.

The same command line used to work on the earlier versions.

sample command : "pulselauncher.exe" -url TESTURL -u TEST-USER -p TESTPASS -r TESTREALM

Did anyone have it working with the url, username, password and realm options?

[venkigdl]

Please note that the VPN is failing only with CLI. with UI it is working fine. Pulse.exe does connect successfully with the same creds and gateway

[Pulsar]

Hi venkigdl,

Could you please specify the auth method used? 

Does it require user interaction?

Regards,

Pulse Secure

[venkigdl]

Thanks Pulse Secure Team for the quick response.

Details from connection store:

ive "99d5f178-101d-48f8-918a-a9e9469a9e85" {
client-certificate-location-system: "false"
client-certificate-selection-rule: "AUTO"
connection-identity: "user"
connection-lock-down: "false"
connection-policy: "manual"
connection-policy-override: "true"
connection-source: "preconfig"
enable-stealth-mode: "false"
friendly-name: "MYFRIENDLY 3"
guid: "99d5f178-101d-48f8-918a-a9e9469a9e85"
reconnect-at-session-timeout: "false"
server-id: "0285M6WD100HH1ONS"
show-stealth-connection: "false"
sso-cached-credential: "false"
this-server: "false"
uri: "https://TESTABCD.fr"
uri-list: "https://TESTABC.fr"
uri-list-randomize: "false"
uri-list-use-last-connected: "false"
use-for-connect: "true"
use-for-secure-meetings: "false"
version: "6"
}

Yes.. We do have UI that is shown when tried using pulse.exe ( a couple of prompts that need User acceptance). The same works still with the old version of pulselauncher

Logs :

PulseSecureService.exe dsAccessService p3332 t276C accessService.cpp:238 - 'AccessService' creating instance on service iveAccessMethod...
PulseSecureService.exe dsAccessService p3332 t276C accessPluginLoader.cpp:118 - 'AccessService' plugin C:\Program Files (x86)\Common Files\Pulse Secure\iveConnMethod\iveConnMethod.dll, verifying signature...
PulseSecureService.exe dsAccessService p3332 t276C verify.cpp:50 - 'dsVerifySignature' verifying signature on C:\Program Files (x86)\Common Files\Pulse Secure\iveConnMethod\iveConnMethod.dll
PulseSecureService.exe dsAccessService p3332 t3A2C dsaccessworkqueue.cpp:185 - 'WorkQueue' Queued work unit 313
PulseSecureService.exe dsAccessService p3332 t3A2C dsaccessworkqueue.cpp:263 - 'WorkQueue' Start running work unit 313
PulseSecureService.exe Integration p3332 t3A2C method.cpp:635 - 'Integration' IntegrationAccessMethod:nConnectionChange(userdata:99d5f178-101d-48f8-918a-a9e9469a9e85)
PulseSecureService.exe ConnectionManager p3332 t3A2C EventHandler.cpp:58 - 'ConnectionManager' queueing connect change task on userdata:99d5f178-101d-48f8-918a-a9e9469a9e85
PulseSecureService.exe dsAccessService p3332 t3A2C dsaccessworkqueue.cpp:185 - 'WorkQueue' Queued work unit 762
PulseSecureService.exe UiModel p3332 t3A2C StoreListener.cpp:142 - 'UiModel' CStoreListener:nConnectionChange(pszType(userdata), pszId(99d5f178-101d-48f8-918a-a9e9469a9e85))
PulseSecureService.exe dsAccessService p3332 t81C DSAccessServiceFactory.cpp:66 - 'AccessService' Client requesting a service instance
PulseSecureService.exe dsAccessService p3332 t81C accessService.cpp:238 - 'AccessService' creating instance on service UiModelService...
PulseSecureService.exe dsAccessService p3332 t276C verify.cpp:243 - 'dsVerifySignature' C:\Program Files (x86)\Common Files\Pulse Secure\iveConnMethod\iveConnMethod.dll signed by Pulse Secure, LLC and verified
PulseSecureService.exe dsAccessService p3332 t276C verify.cpp:260 - 'dsVerifySignature' verifySignature complete with result 1
PulseSecureService.exe iveConnectionMethod p3332 t276C iveConnMethod.cpp:81 - 'iveConnectionMethod' DSAccessPluginInit: Flags 0x1

[venkigdl]

Hello Pulse Secure Team,

Did you find time to look into the problem?

Thanks,

Venki

[[email protected]]

@venkigdl

Do see a new connection gets created on the Pulse Client UI right after you execute the launcher command?

Any error message displayed on the UI client?

[venkigdl]

Hello Pulse Connect Secure Certified Expert ,

Yes a UI notification is shown in the tray that the authentication is rejected and then a new connection is started by the Pulse Client UI.

Let me know if you need any further information.

Thanks,

Venki

[Pulsar]

Hi Venki,

Thanks for the details, 

If the user needs to enter any details like OTP, then this is not supported.

We understand it was working fine before, however, it was a bug and now it stands corrected.

If, the user doesn't need to interact like entering OTP and if still the issue occurs,

Please open a Support ticket as it needs detailed investigation along with certain set of logs.

Regards,

Pulse Secure.