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Android Oreo support

fuf
New Contributor

Android Oreo support

Hi there,

On Android Oreo (8.1.0) the pulse secure client indicates a successful connection, however all network activity stops. When prompted by Android, appropriate VPN app permissions are granted.

I don't see Android 8 in the supported operating system list. Is Oreo support on the roadmap?
4 REPLIES
fuf
New Contributor

Re: Android Oreo support

Correction - Android Oreo is on the supported list for 6.6Rx per the support document: 6.6.x Pulse Client Mobile Supported Platforms.

We are still having this issue however on the Google Pixel 2 XL.
Moderator

Re: Android Oreo support

What issues are you having?
Are what you are seeing Pixel 2 XL-specific or all Android Oreo clients?
fuf
New Contributor

Re: Android Oreo support

The issue was specific to the only Oreo devices we had available - Pixel 2 XL. It is now rectified appliance-side after disabling client certificate restriction on the authentication realm.

Strangely, the connection succeeded and the mobile client reported "connected" - however VPN tunnel (ESP) traffic just wouldn't work on the mobile client. Send and receive byte counts remained at 0 despite trying to ping the devices's allocated IP from the LAN side. "Intranet" browsing in the client's built in browser worked, however.

Anyway, as mentioned, removing client certificate restriction solved the issue for us and is an acceptable configuration at the moment.

Thanks
Moderator

Re: Android Oreo support

Thank you for the update on what you saw and how you rectified it.
When you have time, can you please open a case with support to work with them for collecting data (from a test realm so your users are not negatively impacted) to send to our development team to work on this?