Credential Storage Access

[eme]

I've installed Pulse on a Zebra TC77 but when trying to connect I get an error " Pulse Secure Needs to initialize its access to Androids Credential Storage.  To proceed please allow the selected ceritificate on the next screen".

When I click OK I am taken to a screen to choose the certificate.  I can see the certificate but when I select it and click Select I get "Required certificate not found".

Currently running Android version 8.1.0

patch level July 1, 2019

[zanyterp]

are you able to upgrade to android 9 (or later)? the message you are seeing is caused by the OS; our expectation, based on in-house testing, is that it is resolved in android 9

[freed96]

I am having this issue as well.

I am unable to upgrade to Android 9.

Any forward progress on this?

[ZN1]

Hello

The same error is seen on an Zebra TC52 running Android 9

"Pulse Secure needs to initialize it's access to Androids credential storage"

Tap OK either No Certificates or a certificate but selecting it fails

Confirmed Certs are in User credentials 

[ZN1]

From device logs this appears to be a permission issue, "ERROR VPN - net.juniper.junos.pulse.android.util.CertUtil:getCertificate(358): Cert Login Exception: java.lang.IllegalStateException: uid 10196 doesn't have permission to access the requested alias"

[ZN1]

There was a mismatch between expected Certificate Alias in pulse and the random certificate alias name being created by airwatch

Workaround was to create a new connection in pulse
Fill in Required Name, URL, 

Select Authentication Type : Certificate in KeyStore
Select : Verify/Choose from KeyStore
Select Certificate
Select : Add

Connect to newly created connection

[freed96]

Can this workaround be done via MDM.

We are trying to send our Android devices to remote users

[zanyterp]

you should be able to delete the entry in the mdm connection and publish it again