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Credential Storage Access

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Visitor

Credential Storage Access

I've installed Pulse on a Zebra TC77 but when trying to connect I get an error " Pulse Secure Needs to initialize its access to Androids Credential Storage.  To proceed please allow the selected ceritificate on the next screen".

When I click OK I am taken to a screen to choose the certificate.  I can see the certificate but when I select it and click Select I get "Required certificate not found".

 

Currently running Android version 8.1.0

patch level July 1, 2019

5 REPLIES 5
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Moderator

Re: Credential Storage Access

are you able to upgrade to android 9 (or later)? the message you are seeing is caused by the OS; our expectation, based on in-house testing, is that it is resolved in android 9
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Occasional Contributor

Re: Credential Storage Access

I am having this issue as well.

 

I am unable to upgrade to Android 9.

 

Any forward progress on this?

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New Contributor

Re: Credential Storage Access

Hello

 

The same error is seen on an Zebra TC52 running Android 9

"Pulse Secure needs to initialize it's access to Androids credential storage"

Tap OK either No Certificates or a certificate but selecting it fails

 

Confirmed Certs are in User credentials 

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New Contributor

Re: Credential Storage Access

From device logs this appears to be a permission issue, "ERROR VPN - net.juniper.junos.pulse.android.util.CertUtil:getCertificate(358): Cert Login Exception: java.lang.IllegalStateException: uid 10196 doesn't have permission to access the requested alias"

 

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New Contributor

Re: Credential Storage Access

There was a mismatch between expected Certificate Alias in pulse and the random certificate alias name being created by airwatch

Workaround was to create a new connection in pulse
Fill in Required Name, URL, 

Select Authentication Type : Certificate in KeyStore
Select : Verify/Choose from KeyStore
Select Certificate
Select : Add

 

Connect to newly created connection