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Pulse Secure Mobile Issue on Android!!

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Occasional Visitor

Pulse Secure Mobile Issue on Android!!

Hi,

For connecting to our client VPN, we are facing issues on Android platform.

We have downloaded Pulse Secure mobile app for iOS and Android. On iOS, everything works smooth and app connects to client VPN but on Android, it says "Reconnecting" most of the times.

We are not able to connect to VPN on Android. We tried common resolutions like doing on-off flight mode and restarting the phone but didn't work.

Your urgent help would be highly appreciated.

Thank you.

1 REPLY 1
Moderator

Re: Pulse Secure Mobile Issue on Android!!

how are you authenticating?
do you have the required L3 connection configured (iOS can use L4 connections)?
what do the user access logs show?
what does the client log show?