I am using Pulse Secure VPN on my iPhone because my employer, a University, requires it. I am not a computer/ network/ iphone expert.
I had no problems with it for a long time. Then, a while back, it would no longer connect. I would get "Invalid username or password. Please re-enter your user information" whether I used Touch or physically typed in the Login data.
However, if I deleted the App and reinstalled it, it would work. But after I "disconnected" the app, I would again be unable to log in. Unless I deleted and reinstalled the app. Repeat many times.
Now, I seem to be unable to completely delete the app. I delete it as normal (hold the app until it wiggles, hit the 'x', delete) but when I go to the App Store, my only option is to "Open" as if the app is still there.
I tried a hard restart and a Pulse Secure icon reappeared, but not the actual icon, a generic placeholder icon. Click it and nothing happens. I deleted this icon and the App Store still gives the "Open" option. Cycling power or hard restart, and the generic icon returns.
I found that under Settings> General> VPN, the Pulse Secure data was still there, so I deleted that. Did not help.
I can see the Generic Icon listed for Pulse Secure in Settings> General> Background App Refresh
I can see the Generic Icon listed for Pulse Secure in Settings> Cellular and it indicates 1.1GB associated with it.
I spent ~3 hours in AppleCare chat today (even reset the phone at their suggestion - no change), concluding with them calling me and telling me to Google how to delete it and get to in touch with the company. So here I am.
Thanks for any guidance you can provide.