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"Missing certificate" error when trying to log in on Android.

New Contributor

"Missing certificate" error when trying to log in on Android.

Hello,

I get a missing certificate error when trying to log in from Android.

I have a pfx file and I followed the instructions
6 REPLIES 6
New Contributor

Re: "Missing certificate" error when trying to log in on Android.

had a typo in the url link... here's the message again:

Hello,

I get a missing certificate error when trying to log in from Android.

I have a pfx file and I followed the instructions [url=https://kb.pulsesecure.net/articles/Pulse_Secure_Article/ssl-vpn-mag-pulse-cannot-pass-the-failed-to-connect-to-server-check-your-certificate-error-message-when-uses-certificate-is-selected-on-android-devices]here[/url].

In the certificate.pem file, I have 4 certificate keys. I made separate files for each one and I tried logging in with each.

Any suggestions on what might be wrong or what I should try next?

thank you
Contributor

Re: "Missing certificate" error when trying to log in on Android.

I think that KB is a little outdated. Just copy or email your .pfx to your device and install it. Add a connection to Pulse, choose certificate auth, and choose the newly installed certificate from your cert store.
We use Android 4, 5, and 6 with this method without issue.
New Contributor

Re: "Missing certificate" error when trying to log in on Android.

In the Edit Connection screen, under Authentication Type I chose Certificate in KeyStore.
and I selected the certificate I installed.

I saved the connection, tried to log in, but I still get the certificate missing error
Highlighted
Moderator

Re: "Missing certificate" error when trying to log in on Android.

Does the same certificate work on other platforms? Is the CA that signed the CA listed in the system as a trusted client CA (System>Configuration>Certificates>Trusted Client CAs)?
New Contributor

Re: "Missing certificate" error when trying to log in on Android.

UPDATE: The issue has been resolved. Something was not configured properly on the Pulse server and the IT department resolved it.

thanks
Moderator

Re: "Missing certificate" error when trying to log in on Android.

Thank you for the update; glad to hear it is working now.