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Error even entering correct credentials

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New Contributor

Error even entering correct credentials

Hello,

 

since this morning I am not able to auth with correct credentilas if following the original path of authentication.

I am able to enter my pwd and to receive the SMS code, but then when I enter the correct code - I receive "Authentication rejected by server (Error:1308)".

Funny thing is that if I try again, but on the pwd field I enter the last received SMS code, I can connect... 

PS I believe this might be a serious security risk, as once used the SMS code should be disabled.

 

2 REPLIES 2
Moderator
Moderator

Re: Error even entering correct credentials

Please contact your IT helpdesk to see if they can open a technical service request with us for further investigation.
Pulse Connect Secure Certified Expert
New Contributor

Re: Error even entering correct credentials

After some email communication, today this issue is fixed, so this case is no more applicable.