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Unable to launch SBR Administrator

sekutt06_
Occasional Contributor

Unable to launch SBR Administrator

Hi guys,

 

As mentioned above, I'm unable to launch SBR Admin locally but the radius service works fine. I did follow below KB but still not works.

 

https://kb.pulsesecure.net/InfoCenter/index?cmid=no&page=content&id=KB21505

 

I get a Java Error as attached after follow KB above. 

 

 

As a work around, Is there any other way of adding user or radius client without using SBR Admin ?

 

Please help !!!

5 REPLIES 5
sekutt06_
Occasional Contributor

Re: Unable to launch SBR Administrator

Additional Info :   The OS version is Win 2008 R2

kalagesan_
Super Contributor

Re: Unable to launch SBR Administrator

Hi,

 

can you try restarting the radius service and see whether it helps?

 

Also try using Internet explorer broswer instead of firefox and chrome?

 

Regards,

Kannan

apaul_
Regular Contributor

Re: Unable to launch SBR Administrator

Is this SBR-Enterprise ?

Whats the client OS ? Can you try and disable the Java Plugin's in the browser and see whether that helps ?

 

Thanks

Raveen_
Regular Contributor

Re: Unable to launch SBR Administrator

Hello

 

This appears to be gpv license verification problem.

You could delete webdeployer directory  and check if that helps!

 

Workaround:

If you are running SBR GEE(enterprise) or SBR carrier, you could connect to SBR via LDAP(LCI feature).

 

http://www.juniper.net/techpubs/software/aaa_802/sbrc/sbrc70/sw-sbrc-admin/html/LDAPConfig3.html

 

Regards,

Raveen

Raveen_
Regular Contributor

Re: Unable to launch SBR Administrator

Below link is more detailed one and has got example:

 

http://www.juniper.net/techpubs/en_US/sbr-carrier7.5.0/information-products/topic-collections/sbr-ad...

 

Regards,

Raveen