authentication window is not coming up when clicked on proceed

[sdarshan.88]

When clicking on proceed, the authentication window doesn't come up. Instead, it gives a strange strike-out symbol.

How do I attach a screenshot of the issue?

[zanyterp]

i believe screenshot upload was disabled. please open a case with our support team for investigation on this. would you happen to be connecting to a network that requires a captive portal?

[sdarshan.88]

How do I open a case with the support team?

Nope, we are not trying to connect to a network that requires a captive portal.

[zanyterp]

login to your account at my.pulsesecure.net and there should be an option to create a case or view open cases
thank you for confirming that you are not connecting to a captive portal network.

what does your user access log show?
are you using saml for login?