The log file (/logs/upgrade.log) may also contain information that will help the support provider. The last few lines of this file are:
debconf: delaying package configuration, since apt-utils is not installed Setting up passwd (1:220.127.116.11-1ubuntu2.2) ... no matching password file entry in /etc/shadow add user 'Debian-exim' in /etc/shadow? pwck: no changes Please correct the error and rerun `/sbin/shadowconfig on' dpkg: error processing passwd (--configure): subprocess post-installation script returned error exit status 1 Errors were encountered while processing: passwd E: Sub-process /usr/bin/dpkg returned an error code (1)
Has anyone else encountered these errors? If so, how did you get around them?