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reactivating license when I spin steelapp in a new host

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Occasional Contributor

reactivating license when I spin steelapp in a new host

Hi,

I would like to know how I should handle the situation

- I buy the license to run in ESX environment, and if my ESX host crashes, I'd like to spin up a new steelapp instance in another host.

But will my license be valid ? -Do I have to call support to get a new license?

thanks

2 REPLIES
New Contributor

Re: reactivating license when I spin steelapp in a new host

Hi Sri,

The license is tied to the IP or MAC address of the device.

For any new host , I believe you need to open a support case with Riverbed and request a virtual RMA (new license).

Thanks,

Occasional Contributor

Re: reactivating license when I spin steelapp in a new host

Thanks for the prompt response

I wish there is an option to set the vMAC address of steelapp to that of the original vMAC address!