About zanyterp

zanyterp · ‎05-04-2022

if you are seeing that redirect, the superadmin session is not up yet; and it will fail once you are logged in

zanyterp · ‎05-04-2022

my guess is that there are ip restrictions in place

zanyterp · ‎05-04-2022

i am sorry to hear you have seen this happen from the serial console, choose option 6 to create a super-admin session within 3 minutes, open the url it tells you (<pcs>/dana-na/auth/recover.cgi) and put the code in there and start adjusting the urls and auth servers & realms as-needed to login

zanyterp · ‎05-04-2022

cache cleaner should not have any impact on that is that connection with the client or a browser?

zanyterp · ‎05-04-2022

there is no expected impact of not having cache cleaner; it is not something that has had wide use (and has been slowly working out of the product for several years)

zanyterp · ‎05-04-2022

it may be possible if you disable credential provider; however, if you need always on, it should not be possible is my guess

zanyterp · ‎05-03-2022

thank you for the feedback, @TonySpeight

zanyterp · ‎05-02-2022

not specifically, no; however, i would recommend trying 9.1r15 as well as opening a case with our support team

zanyterp · ‎05-02-2022

are you trying to send the physical source ip address or the ip address that the pcs sees as the connection?

zanyterp · ‎05-02-2022

is the terminal server on your domain/network or the other state? if it is the other domain, i would expect that to fail as the network policies are applied and external access is cut off.

zanyterp · ‎05-02-2022

thank you for giving more information, @chrrac. if you start out on wired, does it work as expected? i would not expect a change to the routes mid-session by plugging in.

zanyterp · ‎04-30-2022

as [email protected] said, you cannot change the type yourself; it is something that is controlled by the server and not the client

zanyterp · ‎04-29-2022

they would not be able to provide you with an older version, no; however, they can check through the logs to see if they can find a reason for the installation failure you are using an intel version of windows, right?

zanyterp · ‎04-29-2022

what version of pulse are you using? what version of windows are you using? what version of pulse are you using? what AV/FW are you wanting to check?

zanyterp · ‎04-29-2022

thank you for checking and confirming. unfortunately, that release is working for me. can you open a case with our support team, please, so we can investigate?

zanyterp · ‎04-29-2022

are both internal/corporate resources and internet/public resources failing? does ip access succeed?

zanyterp · ‎04-29-2022

are you changing while the vpn session is up or you see different behavior between wired & wireless connections? what is the route precedence?

zanyterp · ‎04-29-2022

i am sorry to hear that this is happening again; can you please open a case with our support team for investigation, please, with the following information: where is the proxy configured: pcs, macOS endpoint, or both? is this for all systems or only some? is the proxy required for access to the pcs? are you using fqdn or ip-based rules?

zanyterp · ‎04-27-2022

i will check on if they will put it under the pulse header; however, it may continue only to be under the connect secure (vpn) section (where i just found it)

zanyterp · ‎04-27-2022

yes, this upgrade will much more planning involved due to the deprecation of features (as outlined in the kb)

zanyterp · ‎04-26-2022

i am not sure that can be resolved with that release; can you try with an older release (9.0-based) that has support for Windows 7?

zanyterp · ‎04-20-2022

you are welcome and thank you

zanyterp · ‎04-19-2022

if you have not already done so, please open a case with our support team i have not seen this in my accesses (that is what i use)

zanyterp · ‎04-19-2022

thank you, @NetworkBod

zanyterp · ‎04-19-2022

is the certificate from a standard CA or an internal CA? if it is from internal, have you imported the issuing/root CA (and chain) to the trusted certificate store on your client? if it is from a standard CA, are you connecting by IP or name? in all cases, using IP will generate the error

zanyterp · ‎04-18-2022

i am not sure; i would expect that to be the experience based on windows behavior

zanyterp · ‎04-15-2022

I believe we do not have support for N-ABLE as a product at this time. if you have not done so, please open a case with our support team so we can gather log data to request it to be added in the future

zanyterp · ‎04-14-2022

how are you attempting removal: add/remove programs or some other format? can you test with 9.1R14.1 to see if you see the same behavior?

zanyterp · ‎04-13-2022

thank you for that update and information/idea, @SuperG

zanyterp · ‎04-13-2022

i do not have anything at this time; please open a case with our support team for investigation

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