See if this is your issue. We ran into this upgrading from 6.5R5 to 7.1R10 [KB22040] Show KB Properties SUMMARY: Users are unable to launch UAC/IVE client software such as Junos Pulse, Host Checker, Network Connect, Windows Secure Application Manager (WSAM), Terminal Services, and so on. PROBLEM OR GOAL: When users attempt to connect, the application looks like it is trying to launch but fails. There is little or no external notification that there is a problem; other than failing to launch. Users will see the Please Wait... screen for the application launch and may even see the executable attempting to launch; but nothing more is observed. When looking at the client-side logs, the following sequence is observed (edited for clarity and emphasis added for the keywords to check against): 2011/10/04 11:03:43.819 1 dsVerifyHelper.cpp:184 - 'DSVerifyHelper::verify()' Enter: C:\DOCUME~1\tester\LOCALS~1\Temp\JuniperSetupClientInstaller.exe dsVerifyHelper.cpp:184 - 'DSVerifyHelper::verify()' WinVerifyTrust() failed, 800B010A 2011/10/04 14:58:04.833 1 dp59 - 'DSVerifyHelper::verify()' Enter: C:\Documents and Settings\tester\ Application Data\Juniper Networks\Setup Client\JuniperSetupDLL.dll dsVerifyHelper.cpp:184 -'DSVerifyHelper::verify()' WinVerifyTrust() failed, 800B010A CAUSE: The certificates, which are used to sign the Juniper binary files, are not installed on the client machine. SOLUTION: The following certificate needs to be installed on the machine in the root CA store: VeriSign Class 3 Public Primary Certification Authority - G5 Once the above certificate is downloaded and installed, the chain is allowed to be successfully created.
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