Hi, I'm not sure what the issue is, but I would check or try the following: Login to the SA, click on Auth Servers. Click on Administrators. Click on Users tab. Click new, add a username and password for the NSM and save. Click on Admin Realms, Admin Users, Role Mapping. Edit the first rule (i.e. current admin account link) and add the account name just created to the Rule (i.e. If username is "nsm" assign the .Administrators Role and save. Login to the NSM. Add the device. Enter the Device Name and select "Device is not reachable". Select "SA" from the OS Name Menu, Platform, Version, and check/enter the IP of the NSM. Continue by entering the account details (username and password) for the NSM account previously created, then add an additional "First time connect One-Time-Password" password and make a note of the auto-generated device ID. Log back into the SA, click on System, Configuration, DMI Agent. Enable the Agent, enter the IP of the NSM, the Device ID (step 11), and enter the One-Time-Password. Save Changes. Once this is completed, the DMI agent will attempt to contact the NSM. This can take up to one minute. Go back to the NSM, click Devices, Device List Tab, and check for an "Up" status. Once it's UP, you can import the device and start to manage the box using the NSM. If this approach fails or you run into an issue, let me know. I vaguely remember having an issue with one of our four boxes, but I just ripped everything out and went through the above. I hope this helps. -John
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