Hello,   I have seen an issue resolved in 8.3R1 which is similar -  After about a period of time, the session gets reset(i.e I could not scrollback to the previous screens).  Not 100% sure of your issue if same but did you try to test 8.3 and verify if still occuring?   Thank you if you can test. ... View more

Hi Hafid, unfortunately not. You are correct that it can only be done from Sign-In URL page and role post notification. Hope this clarifies this question. Thank you. ... View more

Hi Myky, trying to understand the requirement -- you just needed to know how to create an account in the PCS appliance with VPN Profile (pulse) for a new customer? If so, depending on the auth method you wan to use whether local auth or external auth server like AD or LDAP, you can create user account in those auth server first, then once created, create a role, then a realm, then signing-in policy (URL). Then create new VPN profile/policy and provide IP pool, assign to the role. Hope this is what you are expecting and helpful to you. Thank you. ... View more

Hi, sorry for the delay... that error may indicate that you are having large IP Tables in PCS, you could check the user access logs for an entry related to ACL count = xx. That is a one way count so multiply that with 2 to get total. Limit is 120K entries. There may be other reasons, but this is a good start.. please let me know. Hope this helps. ... View more

Hi, is this a sporadic issue where it happens in multiple reboots? Please try loading Pulse 5.2R6 and above. Hope this helps. ... View more

Hello, Yes there is and it is here: https://www.pulsesecure.net/download/techpubs/current/881/pulse-one/2.0/ps-pulseone-onprem-appliance-admin-guide-2.0.1649.pdf Hope this helps. ... View more

Just to help out. as well, please refer to this document: https://www.pulsesecure.net/download/techpubs/current/447/pulse-connect-secure/pcs/8.2rx/How_To_SA-MAG_to_PSA_Hardware_Upgrade-v4.pdf Thanks, hope this helps. ... View more

Hi. As per Pulse 5.2R5 Client administration guide, the function of this feature is to disallow other network traffic outside the tunnel during VPN creation and stated that the lock-down option blocks nearly all network traffic, but there are exceptions for the minimum amount of traffic required to initialize network adapter such that a tunnel can be created. As such, traffic used to get IP addresses, hostnames, etc. (DHCP, DNS, etc.) are permitted even when the machine is locked down. I do not believe that it causes services to not start in the client and if so, we need to investigate that, and I recommend opening a support case if further testing confirms this undesired or unexpected behavior. The EAP-TLS issue may be normal due to the feature function, but please look further in to the admin guide. We have a KB that has some info about this feature: KB40363 - Behavior of "Lock Down this connection" (also known as Lock Down Mode) ... View more

Hi Ajay, the SAx500 series max supported software version is 8.1 and will not load 8.2. Recommended versions for this type of appliance hardware is latest 8.1R11 as posted this week. Thanks. ... View more

Advisory is updated last on Jan 10, 2017. Please look into the current status of fixes. Thank you. ... View more