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10-29-2017
10-29-2017
Aarx_
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02-23-2015
04:58:AM
Hi All, Sorry, it took bit time to get time to get these logs, PFA the detailed logs for hostchecker. Thanks
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02-18-2015
10:36:AM
OK, BTW I'm going to change the logging level on user's computer too tomorrow to get more detailed logs, I'll update them too here. Thanks so much for your help.
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02-18-2015
10:24:AM
Yes, the EXE installed fine on their system and they tried to re-login but failed with the same error, unfortunately I didn't ask for the debug file after that. The clients are from Germany and won't be available now, is there anything else that I should test tomorrow apart from the asking for the debugfile?
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02-18-2015
02:36:AM
Hi Kita, I've confirmed with the users, they are able to run url directly and also are able to download the setup installer from there, but still failing at HC.
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02-17-2015
10:18:AM
OK, thanks for the clarification, I'll have to confirm this with the users, I'll get back here with the results as soon as I have them.
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02-17-2015
10:05:AM
Sorry, but I'm not really sure which exe file are you referring to, is it the dshostchecker.exe one that you're talking about?
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02-17-2015
09:37:AM
Hi Kita, Thanks for your response; No, this is not happening to all the end users as I mentioned the SEP got upgraded via some bigfix patch, it got installed to around 3,200 machines and only few handful of them have reported the issue so far. as far as SEP blocking anything is concerned, that should not be the case as this is working fine for a lot of users, same FW and policies are deployed on all the client machines. The strange part is the error message in the logs(please refer to the pic attached), that 'SEP [Firewall] 12.1.5337.5000 does not comply with policy with our hostchekcer policy', whereas 12.1.x is defined in both 2.7.4 and 2.7.6 ESAP versions. Is it a known behavior, even when the FW version is mentioned in the ESAP, still this error could pop-up in the logs?
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02-16-2015
07:22:PM
Just to add, I've already confirmed with the SEP compliance team and they've confimred that the SEP client and firewall on these machines are enabled and registered. Also, a clean uninstallation and reinstallation of SEP has already been done, so I'm not sure why Host checker is reading it as non-compliant
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02-16-2015
07:18:PM
Hi All, Recently our clients have started facing issues with hostchecker, a bigfix patch was deployed on their machine to upgrade the SEP client from 12.1.3x to 12.1.5x. but after the upgrade there are a lot of users that are failing on the hostchecker with error message 'symantec endpoint protection[Firewall] 12.1.5337.5000 does not comply with policy, PFA, the error log screenshot. The SEP is updated and compliant and has latest virus defs The host checker computes 2 policies:- 1. Bank build( which checks OS and other machine related info) - passing 2. ESAP policy - where it is failing, we have tried both 2.7.4 and 2.7.6 ESAP policies and both have 12.1.x SEP version defined on them. Also, not all the users are failing with these clients only few are. What I'm suspecting is that the SEP agent is not correctly installed or has corrupt registeries which host checker is not able to read. I've compared the SEP registery(HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\) for working and non-working machines and they both are same. So, could anyone of you please help me understand what info does host checker checks before it concludes a machine to be compliant or non-compliant. I'm attaching the debuglog file of one of the user, in case that helps, though I couldn't find anything related to SEP in that.
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