Via TAC, Please refer to the below KB articles, hope this helps !! https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB40014/ https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB28810/ -Starting with Mac OS X 10.9 and above, Network Connect is no longer supported -Also can you check if WSAM is enabled under the User Role that is been obtained for the MAC users -- Go the User role that the MAC user is obtaining -- Under General -- Check if WSAM feature is enabled. If so disable the WSAM feature and check if you are able to login. Note: If you are getting mutiple roles -- Make sure the WSAM is disabled on all the roles that they are obtaining and check if it helps Regards, Manoj Baskaran ... View more

Via TAC Hi, FYI ::https://kb.pulsesecure.net/articles/Pulse_Secure_Article/best-practice-recommendation-active-directory-windows-nt-authentication-server-which-authentication-protocol-kerberos-ntlmv2-and-ntlmv1-should-be-enabled-to-avoid-account-lock-out-issues/?q=Staus%3A+Failed+Details%3A+Account+has+been+disabled&l=en_US&fs=Search&pn=1&atype= Since you have said that, the issue doesn't occur with Win 2008. This might end up as a supportability issue as Win 2012r2 is supported starting from 8.1 release and you can find the same from the supported platform list of 8.1 8.1R1 supported platform list link : https://www.pulsesecure.net/download/techpubs/current/48/pulse-connect-secure/pcs/8.1rx/ps-pcs-sslvpn-8.1r1-supportedplatforms.pdf ... View more

Hi, - Through which way you have deployed/Installed the Pulse client ? (Via Web, Or manual installation OR Preconfig file ) - Did you downloaded and installed the pulse client from the Pulse Secure Support site ? If so, you should be able to add or modify the connection set. - Also when you try to uninstall -- it would prompt to you to ask to save the connections or not... Chosse "NO" - Also make sure you don't see the folder "ConnectionStore" on this location C:\Program Files\Common Files\Juniper Networks\ - FYI : If the VPN admin has enabled the "Allow user connections" option under the Pulse Connection set on the PCS device -- you should be able to add/delete/modify the connection set --- If this check box is disabled--- you will not be able to modify the connection set. - Being said, it depends upon how you have deployed the Pulse client. Thanks ... View more

Steps to be performed on the VPN device : ----------------------------------------- On the PCS device, need to enabled the Touch ID authentication on the following location : 1.Navigation: System > Configuration > Mobile > Touch Id Support for iOS devices > Enable Touch id for user authentication -- Save the Changes On the IOS device: ------------------ 1. On the Pulse Secure Mobile Client : Add the user Sign-in URL -- Save the Connection Set 2. At this point under the connection set, you will notice the touch ID option is disabled on the bottom right corner.(Do not worry about it) 3. Connect to the Sign-in URL that you have added, First time it will ask the user credential -- Input the credentials and Click on Sign in -- You will get a popup with "Touch id" Prompt. Click yes for using touch ID and you will be connected successfully. 5.The Second time you connect -- you will be directly prompted with the Touch ID Prompt -- Place ur Finger and get the VPN access :) Note : 8.2R3 has been released out on Monday ... View more