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since ‎06-03-2018
‎06-15-2018
A.Gribben
Member

Windows 10 Install Failing After Configuring stag...

by in Pulse Connect Secure
‎06-03-2018 11:28:AM
‎06-03-2018 11:28:AM
Hi, I'm trying to install PulseSecure for class and am having some issues on my personal desktop. I'm running Windows 10 and downloading a pulse secure launcher from my school's VPN website (so I'm not sure which version I'm trying to install). After installing most of the way and finishing the "configuring" stage, the green bar rolls back and then the following error pops up:   System Error Please sign in and try again, if the problem continues, please contact your system administrator.   When I click OK I get a second error: Detected an internal error. Please retry, if the issue persists, contact your administrator While doing some Googling to figure out if I could solve this on my own I came accross the following webpage from PulseSecure: https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB40362 I don't understand most of it as it is pretty technical - I have the gist that I need to modify some options in the client which I'm trying to install? Well I went looking to see if any clients or applications were installed in my Program Files and I found the following logs: [2018/5/29 11:15:11] =========================================================================== [2018/5/29 11:15:11] .onInit start ... [2018/5/29 11:15:11] .onInit() _GetPreInstallParam: with /preinstall=1 [2018/5/29 11:15:11] checkOSVersion() passed os version check. [2018/5/29 11:15:11] preinstallCheck() _UninstallCheck: Check for uninstall of Pulse 1.0 [2018/5/29 11:15:11] preinstallCheck() _PreinstallCheckDone [2018/5/29 11:15:11] preinstallCheck returned 0 [2018/5/29 11:15:11] _InstallDone: end [2018/5/29 11:15:24] =========================================================================== [2018/5/29 11:15:24] .onInit start ... [2018/5/29 11:15:24] .onInit() with /failed=1 [2018/5/29 11:15:24] .onInit() _NoPreInstallCheck [2018/5/29 11:15:24] _InstallDone: end [2018/5/29 13:16:07] =========================================================================== [2018/5/29 13:16:07] .onInit start ... [2018/5/29 13:16:07] .onInit() _GetPreInstallParam: with /preinstall=1 [2018/5/29 13:16:07] checkOSVersion() passed os version check. [2018/5/29 13:16:07] preinstallCheck() _UninstallCheck: Check for uninstall of Pulse 1.0 [2018/5/29 13:16:07] preinstallCheck() _PreinstallCheckDone [2018/5/29 13:16:07] preinstallCheck returned 0 [2018/5/29 13:16:07] _InstallDone: end [2018/5/29 13:16:22] =========================================================================== [2018/5/29 13:16:22] .onInit start ... [2018/5/29 13:16:22] .onInit() with /failed=1 [2018/5/29 13:16:22] .onInit() _NoPreInstallCheck [2018/5/29 13:16:22] _InstallDone: end [2018/5/30 9:37:19] =========================================================================== [2018/5/30 9:37:19] .onInit start ... [2018/5/30 9:37:19] .onInit() _GetPreInstallParam: with /preinstall=1 [2018/5/30 9:37:19] checkOSVersion() passed os version check. [2018/5/30 9:37:19] preinstallCheck() _UninstallCheck: Check for uninstall of Pulse 1.0 [2018/5/30 9:37:19] preinstallCheck() _PreinstallCheckDone [2018/5/30 9:37:19] preinstallCheck returned 0 [2018/5/30 9:37:19] _InstallDone: end [2018/5/30 9:37:33] =========================================================================== [2018/5/30 9:37:33] .onInit start ... [2018/5/30 9:37:33] .onInit() with /failed=1 [2018/5/30 9:37:33] .onInit() _NoPreInstallCheck [2018/5/30 9:37:33] _InstallDone: end [2018/6/3 12:50:43] =========================================================================== [2018/6/3 12:50:43] .onInit start ... [2018/6/3 12:50:43] .onInit() _GetPreInstallParam: with /preinstall=1 [2018/6/3 12:50:43] checkOSVersion() passed os version check. [2018/6/3 12:50:43] preinstallCheck() _UninstallCheck: Check for uninstall of Pulse 1.0 [2018/6/3 12:50:43] preinstallCheck() _PreinstallCheckDone [2018/6/3 12:50:43] preinstallCheck returned 0 [2018/6/3 12:50:43] _InstallDone: end [2018/6/3 12:51:06] =========================================================================== [2018/6/3 12:51:06] .onInit start ... [2018/6/3 12:51:06] .onInit() with /failed=1 [2018/6/3 12:51:06] .onInit() _NoPreInstallCheck [2018/6/3 12:51:06] _InstallDone: end [2018/6/3 13:08:12] =========================================================================== [2018/6/3 13:08:12] .onInit start ... [2018/6/3 13:08:12] .onInit() _GetPreInstallParam: with /preinstall=1 [2018/6/3 13:08:12] checkOSVersion() passed os version check. [2018/6/3 13:08:12] preinstallCheck() _UninstallCheck: Check for uninstall of Pulse 1.0 [2018/6/3 13:08:12] preinstallCheck() _PreinstallCheckDone [2018/6/3 13:08:12] preinstallCheck returned 0 [2018/6/3 13:08:12] _InstallDone: end [2018/6/3 13:08:22] =========================================================================== [2018/6/3 13:08:22] .onInit start ... [2018/6/3 13:08:22] .onInit() with /failed=1 [2018/6/3 13:08:22] .onInit() _NoPreInstallCheck [2018/6/3 13:08:22] _InstallDone: end [2018/6/3 13:16:54] =========================================================================== [2018/6/3 13:16:54] .onInit start ... [2018/6/3 13:16:54] .onInit() _GetPreInstallParam: with /preinstall=1 [2018/6/3 13:16:54] checkOSVersion() passed os version check. [2018/6/3 13:16:54] preinstallCheck() _UninstallCheck: Check for uninstall of Pulse 1.0 [2018/6/3 13:16:54] preinstallCheck() _PreinstallCheckDone [2018/6/3 13:16:54] preinstallCheck returned 0 [2018/6/3 13:16:54] _InstallDone: end [2018/6/3 13:17:04] =========================================================================== [2018/6/3 13:17:04] .onInit start ... [2018/6/3 13:17:04] .onInit() with /failed=1 [2018/6/3 13:17:04] .onInit() _NoPreInstallCheck [2018/6/3 13:17:04] _InstallDone: end [2018/6/3 13:18:04] =========================================================================== [2018/6/3 13:18:04] .onInit start ... [2018/6/3 13:18:04] .onInit() _GetPreInstallParam: with /preinstall=1 [2018/6/3 13:18:04] checkOSVersion() passed os version check. [2018/6/3 13:18:04] preinstallCheck() _UninstallCheck: Check for uninstall of Pulse 1.0 [2018/6/3 13:18:04] preinstallCheck() _PreinstallCheckDone [2018/6/3 13:18:04] preinstallCheck returned 0 [2018/6/3 13:18:04] _InstallDone: end [2018/6/3 13:18:14] =========================================================================== [2018/6/3 13:18:14] .onInit start ... [2018/6/3 13:18:14] .onInit() with /failed=1 [2018/6/3 13:18:14] .onInit() _NoPreInstallCheck [2018/6/3 13:18:14] _InstallDone: end [2018/6/3 13:25:11] =========================================================================== [2018/6/3 13:25:11] .onInit start ... [2018/6/3 13:25:11] .onInit() _GetPreInstallParam: with /preinstall=1 [2018/6/3 13:25:11] checkOSVersion() passed os version check. [2018/6/3 13:25:11] preinstallCheck() _UninstallCheck: Check for uninstall of Pulse 1.0 [2018/6/3 13:25:11] preinstallCheck() _PreinstallCheckDone [2018/6/3 13:25:11] preinstallCheck returned 0 [2018/6/3 13:25:11] _InstallDone: end [2018/6/3 13:25:21] =========================================================================== [2018/6/3 13:25:21] .onInit start ... [2018/6/3 13:25:21] .onInit() with /failed=1 [2018/6/3 13:25:21] .onInit() _NoPreInstallCheck [2018/6/3 13:25:21] _InstallDone: end Any help would be much appreciated. Thanks!   ... View more
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