Is something wrong with the "download.pulsesecure.net"?   All our appliances have not been able to download the "epupdate_hist.xml" since last night   https://download.pulsesecure.net/software/av/uac/epupdate_hist.xml   When manually going to the above link and entered the download credentials, "download.pulsesecure.net" threw a "401" error. ... View more

Pulse Connect Secure 8.3R3, 8.3R6, etc.   Many of our users run the McAfee consumer endpoint protection product on their called "McAfee Total Protection" version 16.x various releases (R13, R15, etc.)   We were using ESAP 3.2.8 SDK v4.  Many of our users complained that Host Checker could not detect their McAfee Total Protection 16.x product (with the latest updates dated 10/11/2018) and Host Checker kept throwing error about their Windows 10 Windows Defender real-time protection isn't enabled. Error message is "Windows Defender 4.13.xxxxx.x" does not comply with policy. Compliance requires real time protection enable." (naturally it's disabled because McAfee is installed).  As a result, they're unable to establish  VPN connection.   Pulse Secure stated in the Release Notes for ESAP 3.3.1 that 3.3.1 supports McAfee Total Protection 16.x:   https://www.pulsesecure.net/download/techpubs/current/1404/pulse-connect-secure/esap/3.3.x/ps-esap-3.3.1-releasenotes.pdf   ---> Even after we uploaded and activated ESAP 3.3.1 and the Host Checker on the users' home machines were upgraded, Host Checker with ESAP 3.3.1 OPSWAT SDK v4 still couldn't detect McAfee Total Protection 16.x at all.   Anyone else encountering the issue?  This is most frustrating, as it resembled similar issue with Norton Security Suite 22.12.0.104 back in mid-March 2018. ... View more

Pulse Connect Secure 8.3R3 ESAP 3.2.8 SDKv4 Endpoints running Windows 10 Enterprise x64 version 1709 with all security updates up to July 2018   When using McAfee ENS 10.5.3, Host Checker (ESAP 3.2.8 SDKv4) detected everything correctly.   When using McAfee 10.6.0.542, Host Checker (ESAP 3.2.8 SDKv4) continued throwing error that "Compliance requires latest virus definitions", even though the endpoints had the latest virus defs.   According to Pulse Secure documentation here:   According to Pulse documentation,  ESAP 3.2.8 SDKv4 supports McAfee Endpoint Security 10.x, but apparently it does NOT work with McAfee ENS 10.6.x     Has anybody else run into this issue?     ... View more

Pulse Connect Secure 8.3R3 ESAP 3.2.5 ---> ESAP 3.2.6, OPSWAT SDK v4   McAfee Endpoint Security 10.5.3 real time protection on Windows  was detected correctly with ESAP 3.2.5   After upgrading ESAP to 3.2.6, Host Checker fails to detect real time protection for McAfee Endpoint Security 10.5.3 on Windows (never tried Mac)   In User Access Log, kept throwing error "reason 'Rule-AV:McAfee Endpoint Security 10.5.3 does not comply with policy. Compliance requires real time protection enabled."   After rolling back to 3.2.5, detection of  real time protection for McAfee Endpoint Security 10.5.3 on Windows  worked correctly again.   Does anybody here experience the same issue?   We're aware of a similar issue in the recent past (as described in KB43668) when Host Checker also failed to detect real time protection on Windows for Symantec Endpoint Protection 14.0.3x ... View more