Oleg, If you have access to the admin ui, you will need to check to see if the tunnel is being closed before the following error message. It could be possible HC is unable to reach the PCS device due to the tunnel is already closed. Another possibility is HC connection is being sent to another PCS device. This may occur if you have a load balancer distributing load across multiple PCS gateway. Both the tunnel and HC connection must remain on the same device. ... View more

[b]Hi, I have updated logs, which point to error 'DSSSL_recv' returned 0x2746 error . Remark: The real IPs and Hostnames are changed. [/b] ######################################################################## 00124,09 2016/06/29 17:11:49.022 3 SYSTEM dsNcService.exe dsNcService p7940 t1BB0 ncp.cpp:922 - 'ncp' connect to CLIENT.example:443 svc 4 00130,09 2016/06/29 17:11:49.084 1 SYSTEM dsNcService.exe dsNcService p7940 t1CB4 ncp_dsssl.cpp:923 - 'DSSSL_recv' returned 0x2746 error. 00169,09 2016/06/29 17:11:49.084 3 SYSTEM dsNcService.exe dsNcService p7940 t1BB0 ncphandler.cpp:339 - 'ncphandler' control channel disconnected due to error 2746, reconnecting 00128,09 2016/06/29 17:11:49.084 3 SYSTEM dsNcService.exe dsNcService p7940 t1BB0 session.cpp:697 - 'session' reconnecting attempts = 2 00143,09 2016/06/29 17:11:49.084 3 SYSTEM dsNcService.exe dsNcService p7940 t1BB0 routemon.cpp:1469 - 'rmon' Collecting latest routes from the system 00148,09 2016/06/29 17:11:49.084 3 SYSTEM dsNcService.exe dsNcService p7940 t1BB0 routemon.cpp:1918 - 'rmon' interface 0x00000010 has address 111.111.111.111 00144,09 2016/06/29 17:11:49.084 3 SYSTEM dsNcService.exe dsNcService p7940 t1BB0 routemon.cpp:1918 - 'rmon' interface 0x00000001 has address 127.0.0.1 00150,09 2016/06/29 17:11:49.084 3 SYSTEM dsNcService.exe dsNcService p7940 t1BB0 routemon.cpp:1918 - 'rmon' interface 0x0000000B has address 192.168.178.153 00127,09 2016/06/29 17:11:49.100 3 SYSTEM dsNcService.exe dsNcService p7940 t1BB0 routemon.cpp:1838 - 'rmon' Found best route via ifc 00190,09 2016/06/29 17:11:49.100 3 SYSTEM dsNcService.exe dsNcService p7940 t1BB0 routemon.cpp:1490 - 'rmon' best route to 222.222.222.222 is 222.222.222.222/255.255.255.255 via 0x0000000B metric: 26 00169,09 2016/06/29 17:11:49.100 3 SYSTEM dsNcService.exe dsNcService p7940 t1BB0 routemon.cpp:1539 - 'rmon' Host route to 222.222.222.222 already exists, will not add a new one 00149,09 2016/06/29 17:11:49.100 1 SYSTEM dsNcService.exe dsNcService p7940 t1BB0 routemon.cpp:1543 - 'rmon' Setting Best route DEDEDEDE 1b2a8c0 ffffffff b 00124,09 2016/06/29 17:11:49.100 3 SYSTEM dsNcService.exe dsNcService p7940 t1BB0 ncp.cpp:922 - 'ncp' connect to CLIENT.example:443 svc 4 00138,09 2016/06/29 17:11:49.100 3 SYSTEM dsNcService.exe dsNcService p7940 t1BB0 ncp_dsssl.cpp:187 - 'connect' creating a new HTTP connection... 00202,09 2016/06/29 17:11:49.193 3 SYSTEM dsNcService.exe dsNcService p7940 t1CB4 DSSSLSock.cpp:3405 - 'dsssl' ive_cert_hash = 2472c225fcfd9d302a7994000fc9a875, computed_hash = 2472c225fcfd9d302a7994000fc9a875 00151,09 2016/06/29 17:11:49.224 1 SYSTEM dsNcService.exe dsNcService p7940 t1CB4 ncp_dsssl.cpp:421 - 'worker' Got a redirect, probably due to session timeout 00125,09 2016/06/29 17:11:49.224 3 SYSTEM dsNcService.exe dsNcService p7940 t1BB0 ncphandler.cpp:319 - 'ncphandler' session timedout ######################################################################## [b] Exactly 10 minutes before the following error has come: [/b] ######################################################################## 00148,09 2016/06/29 17:01:41.674 3 USER dsHostChecker.exe dsHostChecker p7048 t2340 dsQuerySession.cpp:59 - 'onCheckHttpStatus' Failed http status: 404 00166,09 2016/06/29 17:01:41.674 1 USER dsHostChecker.exe dsWinClient p7048 t2340 dsHttpImpl.cpp:157 - 'DSHttpImpl::sendRequest()' m_listener->onCheckHttpStatus() failed 00147,09 2016/06/29 17:01:41.674 1 USER dsHostChecker.exe dsWinClient p7048 t2340 dsHttpImpl.cpp:316 - 'DSHttpImpl::recvResponse()' sendRequest failed 00166,09 2016/06/29 17:01:41.674 1 USER dsHostChecker.exe dsWinClient p7048 t2340 dsHttpRequest.cpp:56 - 'DSHttpRequest::httpRequest()' m_http->recvResponse() failed: 16 00145,09 2016/06/29 17:01:41.674 1 USER dsHostChecker.exe dsWinClient p7048 t2340 dsHttpThread.cpp:149 - 'DSHttpThread::run()' openConnection failed 00273,09 2016/06/29 17:01:41.674 3 USER dsHostChecker.exe dsHostChecker p7048 t404 DspreauthCookieHelper.cpp:54 - 'SetDspreauthCookie' Wrote cookie `DSPREAUTH= ; path=/dana-na/; expires=Thu, 31-Dec-2037 00:00:00 GMT; secure' for URL `https://gateway.example/dana-na/' 00145,09 2016/06/29 17:01:41.674 3 USER dsHostChecker.exe dsHostChecker p7048 t404 dsQuerySession.cpp:210 - 'httpSendStatus' status: HTTP_SEND_ERROR ####################################################################### [b] Any ideas? Thanks, Oleg [/b] ... View more