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since
07-29-2016
07-25-2022
scoutt
Contributor
54
Posts
16
Kudos
0
Solutions
07-25-2022
07:36:AM
1 Kudo
@Adam08, You mentioned that they are "not" using the full tunnel. If I'm not mistaken the split tunnel doesn't even take part in that type configuration. So if they don't have internet outside of being connected than it seems like something on the users side. Just my opinion I only say this as we had one user experience this, in the full tunnel, and when I got ahold of the laptop and I couldn't even make it happen. The user got a new laptop and never had a problem since.
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06-03-2022
10:10:AM
2 Kudos
Hi, We got the samething on ESAP 3.9.8, but going to 9.1R15 and ESAP 4.0.0 it all works great. Sophos version 2.20.11 is now detectable.
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05-24-2022
01:15:PM
So what is being done in its place? I means the purpose of it was " Cache Cleaner can also prevent Web browsers from permanently storing the usernames, passwords, and Web addresses that users enter in Web forms. By preventing browsers from improperly caching this information, Cache Cleaner keeps confidential user information from being stored on untrusted systems." So it is being done automagically now?
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04-05-2022
08:04:AM
Good Morning, I got notified that 9.1R14.1 has been released but looking for the release notes I can't find them. Only thing the site shows is the 14.0 release. Is this going to be updated so we can see what has been Changed / Fixed in 14.1?
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03-14-2022
03:46:PM
1 Kudo
I had seen them earlier too but didn't put two and two together. It works as far as cleaning up the invalid cert and does prompt that there is an upgrade available, but the upgrade button on the client doesn't work either lol. Support is still looking into it.
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03-14-2022
01:51:PM
1 Kudo
Apparently it was a known problem so not sure if anybody else looked at this KB's KB44781 KB44810 But it fixed my problem.
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03-14-2022
09:24:AM
1 Kudo
Thanks Zanyterp, case has been created.
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03-11-2022
07:27:AM
1 Kudo
You left a lot of questions up in the air. Where did you get the download? and is it the Pulse Secure client? did you login after install or just install it and thats it? I have done many installs of the client and have never seen it disconnect my interent. Now after logging into the client it may do that depending on what policy you are running from the server. But any of my installs ar just called PulseClient64.msi so not sure where you got that package at.
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03-01-2022
10:41:AM
Seems like it is happening to more people. Has anybody talked to support yet?
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02-28-2022
07:38:AM
Sorry, we have not. We just started notincing it on a user or two, it is not wide spread yet. I am curious if anybody has created a ticket yet
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02-23-2022
12:37:PM
We are also starting to see this issue on a client or two. All windows based. I personally can't make it happen.
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02-23-2022
12:28:PM
If I understand you correctly, when you are connected to VPN with split tunnel activated that you lose internet after some time? A restart fixes it for a bit and then you lose it again? Does the World icon go away and come back down by the clock?
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02-23-2022
12:22:PM
As far as I can see the issues is still not fixed in 9.1R13. Push the foce upgrade button and it does nothing to the PDC.
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08-24-2021
07:21:AM
1 Kudo
Hi guys, I actually forgot about this thread. We have updated so many times in the last few months that the problem has either gone away or the user stopped complaining. lol. WE are on 9.1P12 and so far things seem to work for the most part.
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05-05-2021
07:56:AM
So basically you want me to make a new split-tunnel network policy and not use FQDN Resources? Leave it blank and only use the IPv4 resource?
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05-03-2021
11:49:AM
No, we are not using zscaler. Thing is I have a machine in my office and can't make it happen but the user takes it in the field and happens all the time. We have a update tomorrow so I will see if that changes anything.
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04-27-2021
01:38:PM
I hate to chime in but we are starting to see this on 9.1R11.3. Never happened until we went to the cert fixed version. We are also not using the Cisco umbrella client, just the Pulse Client. We also are using " Search client DNS first, then the device" Shall I create a ticket? I hate to do that as you giuys are slammed and it takes so long to get somebody to call.
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04-14-2021
12:08:PM
well I wouldn't go that far lol. They are users you know. You can explain to them in the most kindergarten way and they will still mess it up. But as for the upgrade, no it was actually pretty smooth as far as a end user is concerned. They whined it took a few hours to complete but ehh. lol
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04-14-2021
11:49:AM
lol, apparently there isn't a PM. All the PDF contained was screenshots of uninstalling and re-installing the apps
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04-14-2021
11:31:AM
We actually sent a PDF explaining how to uninstall and what to expect when you install. Because the PSAL was so new Windows Defender Smartscreen didn't like it. I'll see if I can send it to you in a PM.
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04-14-2021
08:18:AM
1 Kudo
Nope, I did not change anything. Installed update, rebooted and tested on a laptop that it all worked. Clients were told to uninstall all Pulse apps and then try to login. Pulse then gave them new PSAL to install, which is expected even on new clients. And away they go. If you install the update, and disable auto upgrade option, they still can't login. They must uninstall still. The problem is the cert that has expired is still on the clinets machine, they must removed that to get the new cert, which is what PSAL will do.
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04-14-2021
07:41:AM
Oh no, we have couple hundred using the browser login as well. We sent an email explaining how to uninstall and what to expect when they reload. It went failry smooth but still had users that couldn't read lol. But the user still has to uninstall all pulse apps from the add/remove in Win10, or they will not work.
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04-14-2021
07:30:AM
That is correct sir. In fact, after the upgrade and because the users didn't log off like they were told, lol, they just reconnected right back with no issues. According to the KB, Pulse Clients were not affected by the cert issue. In fact when the browser portion was down, we had clients connecting without issues. Yes that was the version we were on, 9.1.6725, now they have 9.1.8389 to upgrade to Yes, the upgrade gives a new version of the client too but still that should be seemless to the user.
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04-14-2021
07:01:AM
This only effects the browser login. We have users using the Client app as well and they were not affected, even after the update to R11.3
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04-13-2021
03:05:PM
In our experience after the upgrade the user with pre-existing apps installed still failed. You have to uninstall all Pulse apps to get the new PSAL to downlooad with the new cert. That is used for hostchecker as well. They all got new certs is the reason why.
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04-13-2021
11:02:AM
I'm thinking because the cert is also new on this as well that Smartscreen doesn't have it in it's safe list.
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