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since
07-29-2016
08-24-2021
scoutt
Contributor
39
Posts
8
Kudos
0
Solutions
08-24-2021
07:21:AM
1 Kudo
Hi guys, I actually forgot about this thread. We have updated so many times in the last few months that the problem has either gone away or the user stopped complaining. lol. WE are on 9.1P12 and so far things seem to work for the most part.
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05-05-2021
07:56:AM
So basically you want me to make a new split-tunnel network policy and not use FQDN Resources? Leave it blank and only use the IPv4 resource?
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05-03-2021
11:49:AM
No, we are not using zscaler. Thing is I have a machine in my office and can't make it happen but the user takes it in the field and happens all the time. We have a update tomorrow so I will see if that changes anything.
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04-27-2021
01:38:PM
I hate to chime in but we are starting to see this on 9.1R11.3. Never happened until we went to the cert fixed version. We are also not using the Cisco umbrella client, just the Pulse Client. We also are using " Search client DNS first, then the device" Shall I create a ticket? I hate to do that as you giuys are slammed and it takes so long to get somebody to call.
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04-14-2021
12:08:PM
well I wouldn't go that far lol. They are users you know. You can explain to them in the most kindergarten way and they will still mess it up. But as for the upgrade, no it was actually pretty smooth as far as a end user is concerned. They whined it took a few hours to complete but ehh. lol
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04-14-2021
11:49:AM
lol, apparently there isn't a PM. All the PDF contained was screenshots of uninstalling and re-installing the apps
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04-14-2021
11:31:AM
We actually sent a PDF explaining how to uninstall and what to expect when you install. Because the PSAL was so new Windows Defender Smartscreen didn't like it. I'll see if I can send it to you in a PM.
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04-14-2021
08:18:AM
1 Kudo
Nope, I did not change anything. Installed update, rebooted and tested on a laptop that it all worked. Clients were told to uninstall all Pulse apps and then try to login. Pulse then gave them new PSAL to install, which is expected even on new clients. And away they go. If you install the update, and disable auto upgrade option, they still can't login. They must uninstall still. The problem is the cert that has expired is still on the clinets machine, they must removed that to get the new cert, which is what PSAL will do.
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04-14-2021
07:41:AM
Oh no, we have couple hundred using the browser login as well. We sent an email explaining how to uninstall and what to expect when they reload. It went failry smooth but still had users that couldn't read lol. But the user still has to uninstall all pulse apps from the add/remove in Win10, or they will not work.
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04-14-2021
07:30:AM
That is correct sir. In fact, after the upgrade and because the users didn't log off like they were told, lol, they just reconnected right back with no issues. According to the KB, Pulse Clients were not affected by the cert issue. In fact when the browser portion was down, we had clients connecting without issues. Yes that was the version we were on, 9.1.6725, now they have 9.1.8389 to upgrade to Yes, the upgrade gives a new version of the client too but still that should be seemless to the user.
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04-14-2021
07:01:AM
This only effects the browser login. We have users using the Client app as well and they were not affected, even after the update to R11.3
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04-13-2021
03:05:PM
In our experience after the upgrade the user with pre-existing apps installed still failed. You have to uninstall all Pulse apps to get the new PSAL to downlooad with the new cert. That is used for hostchecker as well. They all got new certs is the reason why.
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04-13-2021
11:02:AM
I'm thinking because the cert is also new on this as well that Smartscreen doesn't have it in it's safe list.
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04-13-2021
10:15:AM
1 Kudo
With the latest install of 9.1R11.3 has anybody else get problems downloading and installing the Pulse App Launcher? Once it downloads Chromium blocks it because it could harm your device. But clicking on "keep" it brings up Windows Defender SmartScreen stating this app is not commonly downloaded: you should open files you trust. Once you click "keep it anyway" you can then install it. Wasn't like this before, what changed?
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04-12-2021
08:51:AM
In order to use the pulse clinet there is no way to install it without a brwoser but to run the msi. Yes you can run the browser and install the client, but without a browser you must run the MSI manually. I am not aware of an easier way than that.
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04-12-2021
08:00:AM
Is it the hostchecker cert expiring? https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB44781
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04-12-2021
07:58:AM
If you are talking about the hostchecker cert has expired, you have to wait for a update from Pulse. https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB44781
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02-27-2021
07:38:AM
Thanks Zanyterp, I realize that but it's always LiveSafe that has the problem. Now we found out that's it's Total Protection too that has a problem
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02-25-2021
10:03:AM
I have created a ticket but I need to vent a little, lol. Each time I update to the latest ESAP file it has a chance to break McAfee LiveSaf Internet Security for our users. States that Compliance requires latest virus definitions. It was working just fine yesterday, so it had latest definitions. It's done it every since OPSWAT took a break for a couple months last year. Never been the same since. Why does it always break that package? 16.x is supported yet always breaks when we update ESPA packages. Anybody else experience this?
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01-28-2021
03:45:PM
1 Kudo
I think I know what is going on. If we never pushed the config file when installing the pulse client the config can't be pushed from the server. Is that a correct assumption?
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01-28-2021
12:33:PM
What are the steps to update pulse clients with a changed config file as it appears they are not getting the updates from the server? Unless I don't have something configured correctly.
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12-04-2020
12:03:PM
1 Kudo
hey tnguyendoit, Curious, do you have any policies on the realm you are using set to only evaluate? If so uncheck it and see if it times you out when HC re-evaluates. if that still times out, what do you have on your SSL conection configuration: Configuration > Security > SSL Options and see what is set under "Allowed SSL and TLS Version".
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12-01-2020
01:57:PM
I have a support ticket open on this and the devs are looking into it. It started for us on on 9.1R4 "Host checker is getting timed out (can be seen on user access log) and user is getting logged out" Thats exacly what we are seeing. If you change your Hostchecker " Perform check every" time to 4 hours its helps, but you can also set it to 0 and it will not kick your users out. But for us that is not an option because we want it to check. Those users that have a max session length longer than the hostchecker checkin time will get the time out error. Those that have the same time as the hostchecker check in time will get max session timeout instead.
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11-12-2020
09:32:AM
2 Kudos
I am wandering where is ESAP download for 3.7.1 or 3.7.2 as it has been over a month since a new ESAP has been available. Past updates are at least twice a month, nothing in the last month. Really looking for support on Malwarebytes 4.2.1, nothing in 3.7.0 which is the most current from Sept.
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03-19-2020
07:44:AM
1 Kudo
Thanks Ray, thats what I thought but the error didn't seem like that was the problem. I have made HTML5 work so at least they have access.
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03-18-2020
03:31:PM
I am trying to setup Pulse Secure to allow MAC's to connect. I have a user that I am testing and they can connect fine and run bookmarks. But when they actually try to connect to their windows desktop it gives the following error "Pulse Secure Application Launcher" Failed to connect Server This is after they click "allow" from the first popup after clicking the link. Should I just use html5 for mac's? or is there a simple fix for this
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08-09-2019
07:54:AM
It’s not just the reason string, if the user is only win10 why would he see win7 policy, I know why it failed, I want to know how to stop showing the other policies? So only the policy they fall under shows
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