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since
08-02-2016
10-21-2022
DaveG
Contributor
70
Posts
14
Kudos
1
Solution
10-18-2022
12:45:AM
Hi all, What's the best way to tackle this Office LAN has IP range of 192.168.1.* Some home users with their local broadband have the same IP range of 192.168.1.* When they connect, they sometimes can't access resources because their own local IP address might be 192.168.1.5 and a server they connect to is 192.168.1.5, so it can't find the server? I have changed the server IP range to be in the later 200s but wondering if there's a better fix I can do on the PSA?
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10-16-2022
10:45:AM
Hi @zanyterp , Can you clarify what you mean about the admin account getting out of sync? I'm going to test turning off the working DC tomorrow and do a trace/session recording in the PSA with an account. Maybe it'll help shed some light
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10-16-2022
12:08:AM
Hi @zanyterp , no. We have two Domain Controllers, A and B A is the PDC, but not sure that means anything to Pulse If Pulse connects to A for user auth, it will be fine If Pulse connects to B for user auth, the error comes back with invalid credentials. Domain Controller B seems fine to me. DCDiag has no failures and I can reset passwords and create accounts and log in to new laptops with a new test account if I shutdown Domain Controller A and leave B up.
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10-14-2022
05:15:AM
Ok. We have two domain controllers. However Pulse will only authenticate users from one domain controller? Is that normal. I am able to shutdown the working Domain Controller and log myself as a brand new user to a new laptop and be authenticated by the other domain controller. So it is authenticating users. However, if the DC in Pulse is down, Pulse will reach the secondary domain controller but not authenticate the user. Just give an invalid credential.
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10-14-2022
03:33:AM
We updated to 9.1R16.2 yesterday. Since then we seem to have an issue with AD Auth. All of the users were receiving invalid username or password. I tested this myself in the troubleshooting tool and was receiving the same error. The usernname/password was fine, but I was getting invalid credentials from AD. Authentication failure for AD server "Domain Controller": bad username or authentication information Anyone experiencing similar. It's definitley not the user accounts
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10-12-2022
06:27:AM
Thanks @zanyterp . I might try and implement it if it becomes a bigger issue.
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10-11-2022
09:32:AM
Thanks. Do you have a link to the second option in the documents somewhere?
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10-11-2022
01:39:AM
@zanyterp wrote: we expect this to be working in user-space tunnels with the 22.x client. there is an on-going investigation with machine tunnels; however, we are not currently aware of failures with user connections. what are you seeing? Ok. We're just using user connections on the 22.x client. People connect to the VPN, disconnect, but their wifi adaptor still has the DNS settings set as static to our corporate DNS settings and doesn't change it back to DHCP. Is there anyway on the VPN appliance to not set the DNS as static on their adaptor?
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10-10-2022
03:32:AM
1 Kudo
Hi all, A while back there was an issue with the Pulse Client not changing the DNS settings back after a disconnect. This meant the users wouldn't be able to connect to anything because the DNS settings were pointing to the corporate/VPN DNS address. I ended up creating a script to reset the DNS settings on user login which got around this issue. I ended up disabling the script because it had been a while, but it appears there's still a bug with the client?
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09-14-2022
03:25:AM
We seem to have an issue when some staff are travelling abroad that after they connect to the VPN, they have no network or Internet access? When they return to their normal country, the VPN works fine. My guess is there might be some external network issue possibly but I'm not sure how to prove this? Or could it be any setting on the system? We don't have any restriction on IP address or location setup in Pulse.
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08-25-2022
06:13:AM
Hi all, I installed a downloaded copy of the Pulse Client 22.2R1. I've a test SAML sign page setup. When I tried to connect to say vpn.domain.com/Azure, Edge opened up and brought me to a page requesting I download the Pulse Application Launcher? When I downloaded this (and installed Edge Web view, which I guess is a seperate issue), I was finally able to connect. Does the default installer not include the Pulse Application Launcher? Will I need to install both in future for new laptops?
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07-20-2022
01:01:AM
Hi all, I'm planning to change our main authentication from Active Directory onsite to Azure SAML (mainly to take advantage of conditional access policies). My plan is to just update the sign in page authenticaton realm to use the new Azure auth. All the roles have been recreated to use with the new Auth realm Is there anything I'm missing or overlooking though in switching?
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04-08-2022
12:12:AM
Is there any documentation on this. I looked at the documentation but couldn't see an Oauth setup?
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04-01-2022
03:13:AM
I have a SAML setup to Azure for authentication. I see the new releases of Pulse support Oauth. Is there any guide on using this or is it much the same as the SAML piece. Maybe I'm confusing something.
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02-15-2022
10:06:AM
1 Kudo
Ah, that's ok if it's expected. We're moving to Azure-SAML auth in the near future anyway, so shouldn't be an issue for the short while we're still using AD Auth
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02-15-2022
03:17:AM
Hi all, Using AD Authentication. We have a few users where their Pre Windows 2000 login is different to their UPN E.g . [email protected] Pre Windows 2000: flast The users can login to the Pulse Client with their Pre Windows 2000 username only. Trying to use the modern UPN gets "No Such User" Any ideas?
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08-19-2021
03:09:AM
Hi, Is it possible to test syslog messages? None seem to be generated from the PSA 3000 and I'm not sure why.
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08-18-2021
06:11:AM
We use a PSA 3000. Is there no way of setting up actual email alerts? It's fustrating needing to setup a seperate syslog server. Especially considering the number of secuirty issues which requires the ability to act fast.
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08-13-2021
12:38:AM
Hi all, By default this unauthenticated requests under the User logs is enabled by default with new PCS updates. Is it scaring the life out of people? I've patched devices as soon as available and ran the vulnerability checker which reported no file mismatches. I'm seeing unauthenticated requests from worrying IPs, but I'm not sure if I can ignore them, or what specific message should I act on? Any advice?
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08-11-2021
12:40:AM
Thanks for that @tnguyendoit . That's really dissapointing. Seems Pulse/Ivanti are really struggling with quality control in a rush to fix issues.
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08-10-2021
11:20:AM
Hi @tnguyendoit , did you get anywhere with this? We use host checker for machine certs with Win 10 and I'm concerned about upgrading now.
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07-14-2021
08:14:AM
@csignore This looks similar to an error I got with Intune. Are you upgrading clients, or is this a brand new install? My problem was that as Pulse was already installed and running, the MSI file would bomb out because it tried to call a command to stop Pulse, but that command didn't work. I ended up using a script with taskkill pulse*, to stop Pulse, and then call the the MSI file. May not be your issue, just looked similar
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05-13-2021
01:44:AM
1 Kudo
Thanks @zanyterp , in the end, I used Intune to uninstall Pulse 9.1.10 before installing 9.1.11 I might try and use the "taskkill Pulse*" in the script and see if that works. It would be good if we didn't have to though.
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05-10-2021
12:59:AM
Hi @ri1 , no, the inital response was that it was something on my side. I then sent them logs showing it failing to install when Pulse is running and working fine when Pulse was stopped. Nothing back so far.
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05-07-2021
01:12:AM
1 Kudo
Ah, So this is what is causing it to not install. The Juniper Networks is an old folder and doesn't exist anymore, so at the very least it should have a catch for this and ignore it. I have logged a call with support. Just feels like Pulse is rushing too much now with the secuirty issues. Product: Pulse Secure -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action exe_def_StopAllPulseProcesses, location: C:\WINDOWS\Installer\MSIF439.tmp, command: /Stop /ProcessName pulse.exe /FilePathToRun "C:\Program Files (x86)\Common Files\Juniper Networks\JamUI\pulse.exe" /CLIArgsForProcess -stop
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05-05-2021
04:50:AM
Hi all, When trying to upgrade clients from Pulse 9.1.10 to 9.1.11 via Intune, the upgrade will fail if the Pulse client is running. The Pulse icon in the bottom right will disappear , but then Intune says the Pulse upgrade failed. If I retry the process with Pulse not running, the upgrade will work fine? This only seems to work when deploying via Intune as I can run the install command via the command line locally. I see other people have had issues with Pulse updating. Is there a command line I can use to stop Pulse before trying to upgrade?
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