Webroot recently submitted 7.x to us and it's scheduled to be included in our September release. I would imagine Juniper will release an update shortly thereafter. Webroot are members of our OESIS OK Certification program, but if you notice a product is not supported by Juniper, the best thing to do is contact the application vendor to get them to submit it to us. ... View more

Norton 17.x has been supported by OPSWAT's support charts for quite some time, and by ESAP since at least September 2009. You may wish to update to ESAP 1.6.2 (http://www.juniper.net/support/products/esap/) I would also like to recommend looking at vendors who are members of the OESIS OK program and have committed themselves to keeping their products interoperable with Juniper's solutions. http://www.oesisok.com/ You can also contact Symantec to encourage them to join. ... View more

Also, since this is the User Conference thread, I thought it would be a good place to add a link to a recap of our Conference. http://www.opswat.com/company/events/user-conference-2010 Here you can see some video of a couple of the presentations, an overview of the schedule and images of the attendees and presenters. Enjoy. ... View more

Hello Charles, That is correct. Am I OESIS OK? can be used to report interoperability issues directly to OPSWAT. Also worth noting is that is is just an executable and doesn't install anything on the endpoint. As for recognizing new products, we always like to encourage people to contact the application vendor directly to get them to submit products to us (for interoperability with Juniper). It works out best for everyone if the vendor adds this into their build process so that OPSWAT, Juniper and Juniper's customers don't have to go chasing them around after they've already issued a new product or update. Still, we do what we can. ... View more

If your end user is using a Linux antivirus applications that is not supported, contact the antivirus vendor and encourage them to join the OESIS OK Certification Program. Or if they are already members, ask them to submit their application for certification. OESIS OK is sponsored by OPSWAT and Juniper and exists as the gateway to Juniper's supported applications list. ... View more

Hello, Support for Enterprise 4.x was added in our April OESIS Framework release. The AV component of Enterprise 4. x is now an OESIS OK Certified application, which means it is guaranteed to be interoperable with Host Checker. This also means it is a near certainty that it will be a part of 1.6.1, although that would have to be confirmed by Juniper. Best regards, OPSWAT ... View more

Hello, I manage the OESIS OK Certification program at OPSWAT, which is in place to get AV/security software vendors to work with us to ensure that their programs work with Juniper Host Checker (and a huge variety of other applications). I know Juniper is committed to ensuring interoperability (they are sponsors of the certification program) and we at OPSWAT devote a lot of resources to interacting with the AV vendors to make sure that they know what we do and that we support their products.While we are able to do a lot on our own, we do require the participation of the software vendors in order to make their products work with Juniper. It is to them you should look for help resolving this bug. With both McAfee and Symantec, we have had many discussions trying to get them to sign up and include us in their release pipeline so that their applications are already supported when they are in a final release state. However, at this point these companies have not completed the partnership process. What does get their attention, however, are requests directly from consumers. I encourage anyone who faces challenges like this to contact your security software vendor. Our partnership program is free. Because we are so proactive, vendors often don't undertand that we need their participation. That is until they release an update/product that breaks support and they hear from customers. The Norton/Comcast issue was brought to our attention last week from another technology vendor. We contacted Symantec (they had been made aware of it in their user forums) and they, very helpfully, got us what we needed to add support. It will be part of the OESIS Framework update we are rolling out today. However, while this solves this particular issue, we really need them to make us a part of their release schedule via OESIS OK. I am happy to answer any questions this raises. ... View more

You're quite welcome. Since I work for OPSWAT (the OESIS Framework people) I can't speak for Juniper's plans, but I do know they are very proactive about this stuff. ... View more

Avira recently released an update which changed formats and broke support for a number of features that are used by the OESIS Framework (and are in turn used by Host Checker). Avira has been made aware of this issue and have given us an API to fix this so that it will not happen again in the future. I will say that, in general, Avira are the most proactive members of the OESIS OK interoperability certification/partnership program (sponsored by Juniper), so this was a bit unusual. The fix will be issued as part of OPSWAT's OESIS Framework update tomorrow and I'm sure will be rolled out by Juniper as soon as they possibly can. ... View more

The update that Kaspersky rolled out broke a few things. In some ways this was helpful, though not to endpoint customers obviously, as it made Kaspersky understand the importance of getting their updates supported in a pre-release state. We at OPSWAT had a conference call with them on this issue last week. Integration should be tighter going forward. They have been members of OESIS OK (our interoperability certification program that Juniper sponsors) for quite some time, but this, we believe made them finally grasp the value. Juniper was given a patch around 2 weeks ago. I'm sure they'll roll it in to the first update release they possibly can. ... View more

For a shortlist of the best supported products, you should check for products with OESIS OK certification at http://www.oesisok.com (Application lists at http://www.oesisok.com/application-lists) The criteria for manageability certification (http://www.oesisok.com/program-info/certification-criteria.html) were created after consultation with Juniper about the most important features that need to be enabled. From the OESIS OK homepage you can also download the Am I OESIS OK application, which will analyze the installed security applications on your system and let you know if they are OESIS OK Certified. The goal is to have applications that interoperate as best as possible with Juniper's products and reduce everyone's need for support time. Happy to answer any questions you might have on this subject. ... View more

Support for AVG 9 Free was aded in the October release of the OESIS Framework. So, I would imagine the next ESAP update will have support. AVG is a member of our program, but it works best when the vendors are submitting their applcations to us prior to release. Many vendors think that the only products they need to worry about are the enterprise-level security apps. Sometimes they just need a little reminder from endpoint users like yourselves that that isn't necessarily the case... ... View more

Howdy, As I posted in a related thread I work for OPSWAT. the company that provides the support charts for Juniper's Host Checker. AVG is a member of our interoperability certification program OESIS OK (http://www.oesisok.com/), which is the surest way for them to guarantee interoperability, however they have not yet submitted AVG 9 for certification testing. We would encourage you to send a note to them to remind them to submit their applications. You can also test your system using our free Am I OESIS OK? utility, downloadable on the website. It will rate the level of interoperability with Juniper's solutions for your system's installed security applications. Avast! is not yet a member. They have been contacted in the past as we seek to work with any any every AV vendor, however, they have not yet signed up. It is possible they don't yet understand how changes in their products affect users that employ Juniper's solutions. Being contacted by endpoint customers would likely change that. I would encourage you to contact them as well. Please let me know if you have any additional questions. ... View more

Hello, I work for OPSWAT, the company that provides the support charts for ESAP. AVG is a member of our software interoperability certification program OESIS OK (http://www.oesisok/), however they have not yet submitted the AVG 9 applications for certification. What issues are you having? I would also suggest contacting AVG to remind them to send their products to us to ensure ongoing support within Juniper's products. ... View more

The more parties that are made aware of the problem the better. So, I would encourage you to discuss this with your ISP as well as the AV vendor. There is someone at the ISP that is responsible for partnering with the AV vendor. In the end the package and license will likely come from the software side of the equation, but any route to making contact with the appropriate person at that company should be taken. If you were to put a priority on it, I would say the AV vendor would be first, but would encourage pressure from all sides. The goal here is interoperability for all and a reduction in support issues. We seek to be very neutral and work with everyone. Interestingly, we actually already had built support for the Norton product on our own. There were some slight changes that needed to be made so that the framework would correctly identify the Comcast white label version, however. ... View more