JuniperCompMgr.exe is downloaded and run from C:\windows\TEMP\ 00178,09 2014/11/30 14:22:59.117 4 SYSTEM dsAccessService.exe dsInstallerService p1676 t6F8 verify.cpp:46 - 'dsVerifySignature' verifying signature on C:\windows\TEMP\JuniperCompMgr.exe 00196,09 2014/11/30 14:22:59.127 4 SYSTEM dsAccessService.exe dsInstallerService p1676 t6F8 verify.cpp:219 - 'dsVerifySignature' C:\windows\TEMP\JuniperCompMgr.exe signed by Juniper Networks and verified 00160,09 2014/11/30 14:22:59.127 4 SYSTEM dsAccessService.exe dsInstallerService p1676 t6F8 verify.cpp:236 - 'dsVerifySignature' verifySignature complete with result 1 This version detect the OS as Windows 7 64bit cpp:864 - '***' JnprComponentMgr.exe cpp:865 - '***' cpp:866 - '***' Sun Nov/30/2014 14:22:59 Romance Standard Time cpp:867 - '***' Build Version: 8, 0, 3, 44471 cpp:868 - '***' Product Version: 8, 0, 3, 44471 cpp:869 - '***' Operating System: Windows 7 (64bit) cpp:870 - '***' Service Pack: Service Pack 1 cpp:871 - '***' Internet Explorer Version: 9.0.8112.16421 cpp:872 - '***' User Name: SYSTEM cpp:888 - '***' mfc42.dll: 6.06.8063.0 cpp:894 - '***' msvcrt.dll: 7.0.7601.17744 win7sp1_gdr.111215-1535) cpp:900 - '***' wininet.dll: 9.00.8112.16421 (WIN7_IE9_RTM.110308-0330) cpp:906 - '***' ws2_32.dll: 6.1.7600.16385 (win7_rtm.090713-1255) cpp:909 - '***' Then JuniperCompMgr.exei is restarted with a command line argument. If a local copy is installed on the system, this version is preferred. Unfortunately this local version is set to run is "Windows XP" compatibility mode 00243,09 2014/11/30 14:22:59.210 3 SYSTEM JuniperCompMgr.exe JnprComponentMgr p11208 t2BCC JuniperCompMgr.cpp:199 - 'JuniperCompMgr::handleRequest()' lpCmdLine=C:\Users\XXXXXX\AppData\Roaming\Juniper Networks\Setup Client\JuniperCompMgr.ini /restart 00332,09 2014/11/30 14:22:59.210 3 SYSTEM JuniperCompMgr.exe JnprComponentMgr p11208 t2BCC JuniperCompMgr.cpp:206 - 'JuniperCompMgr::handleRequest()' Find /restart, re-launch: ["C:\Program Files (x86)\Common Files\Juniper Networks\JSCDT\JuniperCompMgr.exe" C:\Users\XXXXX\AppData\Roaming\Juniper Networks\Setup Client\JuniperCompMgr.ini] JuniperCompMgr.exe started from "C:\Program Files (x86)\Common Files\Juniper Networks\JSCDT" sees a Windows XP 64bit OS, so the upgrade process ends (as Windows XP 64bit is not supported) dsWinLogserviceApiLib.cpp:863 - '***' ************************************************************* dsWinLogserviceApiLib.cpp:864 - '***' JnprComponentMgr.exe dsWinLogserviceApiLib.cpp:865 - '***' dsWinLogserviceApiLib.cpp:866 - '***' Sun Nov/30/2014 14:22:59 Romance Standard Time dsWinLogserviceApiLib.cpp:867 - '***' Build Version: 8, 0, 3, 44471 dsWinLogserviceApiLib.cpp:868 - '***' Product Version: 8, 0, 3, 44471 dsWinLogserviceApiLib.cpp:869 - '***' Operating System: Windows XP (64bit) dsWinLogserviceApiLib.cpp:870 - '***' Service Pack: Service Pack 2 dsWinLogserviceApiLib.cpp:871 - '***' Internet Explorer Version: 9.0.8112.16421 dsWinLogserviceApiLib.cpp:872 - '***' User Name: SYSTEM dsWinLogserviceApiLib.cpp:888 - '***' mfc42.dll: 6.06.8063.0 dsWinLogserviceApiLib.cpp:894 - '***' msvcrt.dll: 7.0.7601.17744 (win7sp1_gdr.111215-1535) dsWinLogserviceApiLib.cpp:900 - '***' wininet.dll: 9.00.8112.16421 (WIN7_IE9_RTM.110308-0330) dsWinLogserviceApiLib.cpp:906 - '***' ws2_32.dll: 6.1.7600.16385 (win7_rtm.090713-1255) dsWinLogserviceApiLib.cpp:909 - '***' ************************************************************ Check the properties of C:\Program Files (x86)\Common Files\Juniper Networks\JSCDT\JuniperCompMgr.exe. For some reason (can someone explain why), this exe is running is Windows XP compatibility mode.
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