Teoj, You'll need to login to the support site to open a case, or call into customer care: http://www.juniper.net/support/requesting-support.html ... View more

ALL versions have system tray icon, in 62 silent re-connect was introduced.. allows to seamlessly recover from disconnects. If Windows NC is disconnected for any reason other than session timeout or logout, the client will continuously attempt to reconnect until a network connection is established The system tray icon will indicate that NC is attempting to reconnect, but there will be no other prompts to the end user. During this time, the user can Exit or Sign out of NC to stop the client from reconnecting. nc.windows.app.23790 pops up if indicating time out if idle/max session thresholds are reached ... View more