Yesterday I logged a call with Pulse support and after sending logs and traces etc got a response from them this morning (below) and its looking like a Pulse client issue, hopefully the latest client will resolve the issue but I'm still not sure why all of a sudden all of our Windows 7 laptops over the course of a week got this exact same issue, interestingly up until now our Windows 10 laptops with the same client aren't having the same issue. My only thought is that the Jan MS updates we're rolled out first week of Feb and whether for some reason one of these patches triggered an issue in the client. I have verified the given logs and confirmed the below events, when the Authentication is getting failed. Initial connectivity to the PCS device is established, and the Certificate on the user machine is also found, however post then we are getting "Processing EAP-Failure" 00167,09 2019/02/13 14:34:49.220 3 SYSTEM PulseSecureService.exe eapService p2184 t1F28 EapService.cpp:70 - 'eapService' Processing EAP-Failure: code = 4, id = 15, length = 4 00186,09 2019/02/13 14:34:49.220 1 SYSTEM PulseSecureService.exe iftProvider p2184 t1028 channelProviderImplEap.cpp:410 - 'iftProvider' EAP Authentication FAILED: Error: 1319 0x527 State: 3 0x3 00151,09 2019/02/13 14:34:49.220 1 SYSTEM PulseSecureService.exe iftProvider p2184 t1028 channelProviderImplEap.cpp:432 - 'iftProvider' Eap failed 1319 0x527 Since it is Realm level restriction which is failed, so the Policy trace doesn't capture the informations. I would suggested you to test by installing the latest Pulse Client version 5.3R7 or 9.0R3 on any of the affected machine and confirm the behavior
... View more