Hello @josephv,    If is it a paritcular group of user, I would check if there ia a firewall blocking from updating/upgrading software. Also for further assistance and deeper dive into the issue, you can open a case via our Pulse Secure customer portal.      ... View more

Hello,     Pulse Secure has mainly two products viz, Pulse Policy Secure -PPS (RADIUS sever) and Pulse Connect Secure-PCS (VPN server). Pulse Desktop Client is a software installed in Client machines which is used for both products.   In Initial days, PPS and PCS are having multiple version numbers.  PPS - 4.4x,5.0x,5.1x,5.2x,5.3x,5.4x PCS - 7.1x,7.4x,8.0x,8.1x,8.2x,8.3x.  Pulse Desktop Client - 4.0x, 5.0x,5.1x,5.2x,5.3x So finally Pulse Secure has came up with a new version number for all products which is 9.0x (however build number will change for both products).   Documents for all the products are available in the below link.  https://www.pulsesecure.net/techpubs/    Thanks, Praneet.   ... View more