Val, We have found that installing pulse 5.2 will override the 5.0 install or we followed the following to completely remove the 5.0 install: To remove Pulse from your machine: On a PC: 1. Delete cookies, temporary files and pre-fetch files from the client PC. 2. Delete the Java files from Control Panel->Java->Temporary Internet Files->Settings->Delete Files. 3. Delete the JuniperSetupClientControl Class files and JuniperSetupClientControlXP Class from Control Panel->Internet Options->Under Browsing History Tab->Settings->View Objects-> Select the above two files and delete the same. 4. Go to Control Panel > Add/Remove Programs > Remove all Juniper Programs 5. Go to Control Panel > Internet Options > General > Settings > View Objects > Delete all the ActiveX Components installed by Juniper 6. Then go to C:\ Users \\Application Data\Juniper Networks\setup\ and run uninstall.exe (path might differ for Win-7 OS) 7. Delete the following files from the client machine Go to C:\Users\\Application Data\ and Delete the Juniper Networks folder Go to C:\ Users \All Users\Application Data\ and Delete the Juniper Networks folder C:\Program Files\and Delete the Juniper Networks Folder C:\ Users \username\AppData\roaming\Juniper Networks\logging\debuglog.log C:\ Users \public\Juniper Networks\logging\debuglog.log 8. Go to Device Manager/Click View on top/Select Show Hidden Devices/Go to the Network Adapter/Delete the Juniper Networks Virtual Adapter. 9. Also from the registry: HKEY_LOCAL_MACHINE\SOFTWARE\Juniper Networks and remove the folder from the tree. HKEY_CURRENT_USER\Software\Juniper Networks and remove the folder from the tree. 10. After the above steps, please reboot the machine. On a MAC: Execute the following 2 commands from the terminal window : ( This is to show the hidden files from the MAC ) A: 1. defaults write com.apple.Finder AppleShowAllFiles true 2. killall Finder B: Execute the following steps again from the terminal : 1. sudo rm -rf ~/Library/Application\ Support/Juniper\ Networks/SetupClient 2. sudo rm -rf ~/Library/Application\ Support/Juniper\ Networks/HostChecker.app 3. rm –rf ~/Library/Logs/Juniper\ Networks 4. sudo rm –rf /Applications/Network\ Connect.app 5. sudo /usr/local/juniper/nc/install/uninstall_nc.sh C: 1. Go to Finder on the following location and drag the Juniper Folders to the Trash ( We are trying to delete the left out files and folders ) 2. Library/Application Support/Juniper Networks -- Drag the Juniper Networks folder to the trash. ( This is will be from the User profile ) 3. Library/Application Support/Juniper Networks -- ( The same location from the root i.e Macintosh HD ) Also try the following: Uninstall Junos Pulse (if installed) by moving /Applications/Junos Pulse.app to the Trash. Remove /Library/LaunchDaemons/net.juniper.UninstallPulse.plist.org. Remove ~/Library/Application Support/Juniper Networks/SetupClient. ... View more