About zanyterp

zanyterp · ‎08-16-2020

That is an openSSL error code that indicates that the certificate cannot be validated. can you confirm that the chain is valid on both the appliance, including any/all intermediate certificates, and on the endpoint/client? is the certificate in the machine store?

zanyterp · ‎08-16-2020

Using certificate authentication may fail if the certificate is present on the system prior to Pulse being installed

zanyterp · ‎08-15-2020

is that part of the initial attempt or is that the second attempt (which will not POST login data)? what does the user access log show for failure reason? what does the events log show for failure reason? what does the policy trace show for failure reason?

zanyterp · ‎08-15-2020

If the 2012 servers stay up while the 2016 servers are brought online, there should be no impact. if the 2012 servers are brought down and then the 2016 servers are brought up, users will not be able to authenticate during the window in which there is no auth server available in either event, there should be no impact on existing sessions; however, users that are logging in may experience denial. downtime ETA depends on how they are managing the move; i would recommend having a maintenance window during the final cutover so you can test to confirm access is successful to the new servers

zanyterp · ‎08-15-2020

Can you upload and set the 9.1R7 client as active for PCS 8.3R7.1? Yes Will that upgrade the installer service on the client? no; that will need to be installed separately by the desktop team

zanyterp · ‎08-15-2020

which macOS client version? if you have not done so, please open a case with our support team for each issue so we can investigate and see if we can determine what is happening

zanyterp · ‎08-15-2020

if you have not done so, please open a case with our support team for further investigation

zanyterp · ‎08-15-2020

were you able to run the missing dependency script successfully? what type of authentication is being used? the cli client does not have the same support as the gui client and that may be preventing connectivity.

zanyterp · ‎08-15-2020

Based on the error, it is most likely the result of a configuration on the vpn appliance that will prevent Edge, Outlook, Store, and other Microsoft and UWP/Metro applications from connecting if you have not already done so, i would recommend a support case so we can take a look

zanyterp · ‎08-15-2020

do you remember if you were able to get into system preferences>privacy to allow the kernel extension at install? if not, can you remove the client, install again, and ensure that you are able to authorize the kernel extension immediately after install?

zanyterp · ‎08-15-2020

what version of the client are you using? what version of the server are you using? if you have not installed 9.1R7.1 installer service, please try with that on the client; otherwise, please create a support case

zanyterp · ‎08-15-2020

unfortunately, no if you have not done so, please open a case with our support team for further investigation

zanyterp · ‎03-18-2020

as previously referenced, what type of access are you using? if you are doing L3 connections, are you using ESP or SSL? when a disconnect is seen, what is the error message shown to the user? what error message is shown in the log?

zanyterp · ‎02-20-2020

thank you for letting us know it is working now, @Chelon

zanyterp · ‎02-13-2020

what version of windows 10 are you using? are you able to move to the pulse client?

zanyterp · ‎02-13-2020

are you using edge and other metro/modern applications? do you know if google & ping are enabled resources? do your corporate resources connect successfully? based on the notes you provided, the company has disabled internet access when you are connected and only corp resources should be used

zanyterp · ‎02-13-2020

based on the message you are receiving, you are getting assigned different access on the mac than your chromebook the "connected" message means that you have authenticated successfully; the "tunnel not enabled" means that you do not have permissions to create a connection through the server to the network i would recommend working with your IT team on permission to have access with your mac

zanyterp · ‎02-13-2020

are you able to upgrade to android 9 (or later)? the message you are seeing is caused by the OS; our expectation, based on in-house testing, is that it is resolved in android 9

zanyterp · ‎02-13-2020

@Dandymike, this currently is unavailable I would recommend reaching out to your account team for the request

zanyterp · ‎02-13-2020

if you have not done so, please reach out to our support team

zanyterp · ‎02-13-2020

if you have not yet opened a case with our support team, please reach out for investigation

zanyterp · ‎02-07-2020

@rdrew, yes, the value of 1 should enable NLA are you seeing this message when connecting to a target server using the RDP bookmark (not through the Pulse client)?

zanyterp · ‎02-07-2020

cloud application visibility…it is part of the cloud secure license in which admin can check on cloud application access i am not sure why it is trying to connect to the external port that is not available externally. i would recommend opening a case with our support team. in addition, if you are not using/expecting to use this feature, i would recommend upgrading to 9.1R4 on the appliance and client as that _should_ disable cav.exe (unless it is activated on the server)

zanyterp · ‎02-07-2020

do you have an ACL allowing access at Users>Resource Policies>Terminal Services? What does your user access log show? what does your events log show? if you do have an RDP ACL that allows access, i would recommend opening a case with our support team

zanyterp · ‎02-06-2020

the containers where computer objects & users are stored (if they are different) both computer & user objects

zanyterp · ‎02-06-2020

if you have not already done so, please open a case with our support team or with our PSIRT team for investigation

zanyterp · ‎02-06-2020

are you using an L3 VPN or the client-less "VPN" web browsing feature? if the latter, have you already had a chance to work with our support team?

zanyterp · ‎02-06-2020

what is the error on the user access log? does your IP change frequently? is there an aggressive timer on this network?

zanyterp · ‎02-06-2020

i would recommend opening a case with our support team for investigation

zanyterp · ‎02-06-2020

thank you for sharing the fix

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