About zanyterp

zanyterp

that is not something we have reports of yet; i am sorry you are seeing this is it only on those models?

zanyterp

do other logins to the same realm complete? does this happen all the time or only after a successful login and disconnect (and fails until reboot)?

zanyterp

what version of client? do users from other regions complete successfully?

zanyterp

no you can enable lockdown, which requires the user to login to the vpn before network access is available if you want to avoid using usernames & passwords, you can configure login via certificate

zanyterp

thank you for confirming i would recommend opening a case with our support team

zanyterp

do you allow users to add connections? if not, this is expected. if you install WITHOUT the preconfig, does it work?

zanyterp

i haven't seen that one yet; however, i would guess it could be a dns issue or a typo in the url (either host and/or path)

zanyterp

yes, i was referring to the split tunneling networks. if you change to only include (allow) rules, does it change the behavior? if you are on windows, do you see a warning that there is no internet connectivity?

zanyterp

are you installing with a preconfig file that does not allow you to control the connections? (i am guessing not, but i wanted to check) if you have not done so, please open a case with our support team.

zanyterp

do you see this after removal and re-install? what is the client os? is this on all systems? can you manually start the service? how are you deploying/installing the client?

zanyterp

is this user connecting with the same role? is this user connecting with the same endpoint OS? is this user connecting to the same target server on the backend?

zanyterp

when you have split tunneling enabled, are you configuring via exclude routes or via include? does the OS show internet access?

zanyterp

were you able to collect logs for an instance of this happening? without any data, i would guess that you are correct it is an unexpected external issue. is it always regardless of where they go or only a specific country?

zanyterp

thank you for the update; i am sorry to hear that this is on-going as we work to identify ways around the failure point

zanyterp

thank you for that idea, @yutsi

zanyterp

thank you for the feedback, @caleb.bontrager. if you have not done so, please reach out to your account team to let them know you would like to see this

zanyterp · Re: Pulse Secure 9.1.2525 sccm removal script has ...

what are you seeing leftover after removal? we do not have an sccm removal script

zanyterp

unfortunately, there is no rdp bookmark option for the mac that matches what is available for windows. in order to connect over rdp, an HTML5 bookmark will need to be created of the type RDP. for more than 2 simultaneous users, this is a separately licensed feature

zanyterp

thank you if you have not done so, please open a case with our support team for further investigation

zanyterp

do you see the same thing after uninstall and re-install? i do not know if there is something extra needed to support that release

zanyterp · ‎08-26-2022

the above are what we had been seeing resolve this consistently; if you have not done so, please open a case with our support team

zanyterp · ‎08-26-2022

unfortunately, not at-large, no; if you have not done so, please open a case with our support team

zanyterp · ‎08-25-2022

do you have location awareness rules?

zanyterp · ‎08-25-2022

you are welcome

zanyterp · ‎08-25-2022

yes, the pulse application launcher is not included in the client installation yes, you will need to either have the WebViewEdge client installed prior to login or the client will prompt for installation.

zanyterp · ‎08-25-2022

thank you & you are welcome

zanyterp · ‎08-24-2022

please see https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB44781 and attempt the corrections provided

zanyterp · ‎08-24-2022

@subhashs: what version of the client and pcs are you using? if it is 9.1r8-9.1r11.2, it is highly likely due to the code signing certificate expiration (see https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB44781)

zanyterp · ‎08-23-2022

do you have a firewall or other device with an aggressive tcp timeout value? when using esp there is a heartbeat sent every two minutes; if you have a value lower than that, the tunnel will be torn down and recreated every two minutes

zanyterp · ‎08-21-2022

no. it is a way to launch the clients after login. it should reduce the number of failures in chromium-based browsers in launching applications such as host checker, terminal services, et cetera.

Re: Windows unable to login after install PCS Clie...

Re: https://help.ivanti.com/ps/legacy/PPS/9.1Rx/9....

Re: Login failed - empty assertion - has anyone en...

Re: pulse secure on mac - autologin

Re: Problem adding connection Pulse secure version...

Re: Problem adding connection Pulse secure version...

Re: complete newbie - UK User getting "Error - ent...

Re: Pulse Secure and Adobe Creative Cloud

Re: Problem adding connection Pulse secure version...

Re: Problem adding connection Pulse secure version...

Re: Pulse Secure Terminal Services Client Error

Re: Pulse Secure and Adobe Creative Cloud

Re: Foreign Travel

Re: HostChecker scan fails with ESAP version: 4.0....

Re: Pulse Connect Secure with ansible

Re: Pulse Connect Secure with ansible

Re: Pulse Secure 9.1.2525 sccm removal script has ...

Re: Pulse Secure Terminal Services for Mac - 2022

Re: When using the web method, pulse often prompts...

Re: PulseSecure UI collapsed to a line

Re: Unable to configure virtual adapter after rein...

Re: Pulse install rollback

Re: PS client problems on wifi when used as NAC cl...

Re: Pulse - SAML Authentication

Re: Pulse - SAML Authentication

Re: Pulse Secure disconnects 2-3 minutes after scr...

Re: Error connecting to Pulse secure client

Re: Pulse Secure app launcher error

Re: vpn reconnects after every 2 minutes

Re: Ivanti secure access extension