We found that the documentation does not mention that you must create a user Relm and assign the newly created Authentication Server to that Relm. This is something we would do as a typical setup however not many of us want to tinker with production until we know it works. Using the "Test Authentication" option within Azure failed until this step was completed. Let me know if this works for you. ... View more

And when I went to uninstall the pulse DEB (9.1), dpkg spit out the following message:   (Reading database ... 308140 files and directories currently installed.) Removing pulse (9.1R8-165) ... rm: cannot remove '/usr/local/pulse/libwebp.so.6': No such file or directory Do you want to clean up the configuration? [Yy/Nn] n   Could this missing libwebp.so.6 be responsible for the weird behavior? ... View more

use /usr/local/pulse/pulsesvc -K to restart the service ... View more

[This reply comes a pair of years after the OP message] I declare success! as I was able to turn Pulse Secure (version 9.1.8) under macOS to manual operation -- it will now does not launch automatically at boot-time, and reverts to manual on and off operation. Exactly "Pulse Secure Stopping from opening at startup Mac".   Procedure: [Note:  You need admin rights] 1.  Moved the pulsetray .plist from the startup path Moved /Library/LaunchAgents/net.pulsesecure.pulsetray.plist to a separate directory away from the pulsesecure startup path at boot time.  I moved it to an ad-hoc /Library/LaunchAgents.Manual folder.  (You can use anything you like, obviously.) 2.  Linked the PulseTray.app to an alias on the desktop The Pulsetray.app (a Java application manager, JAM, application) creates and manages the pulse secure UI on the macOS tray.  It is the pulsetray.app that is invoked unilaterally, and disturbingly, at startup. 2a. The pulsetray.app is at /Applications/Pulse\ Secure.app/Contents/Plugins/JamUI/PulseTray.app 2b. Make an alias of the afore-mentioned PulseTray.app and move the PulseTray.app alias to your desktop. 2c. [Optional] Rename the PulseTray.app alias now on your desktop to anything you like.  I used Pulse Secure (Manual) 3.  Manually turn-on the Pulse Secure app thru the PulseTray.app alias icon on the desktop The PulseTray.app alias behaves without unexpected side-effects.  The context of Pulse Secure has been pre-installed and is running or loaded on the background.  The alias only controls the Pulse Secure startup UI, loading the macOS tray with the PulseTray.app. 4.  As before, manually control the behavior of Pulse Secure thru the macOS tray. (No change.) The Pulse Secure tray app controls the state (connect, disconnect, suspend, resume, extend session, ... exit) of the app just as before. 5.  Enjoy     ... View more

I am wondering if an ipconfig /flushdns will resolve the issue.  ... View more

Do you guys use RDS platforms at all? I've noticed I'm having issues with the PulseSecure Terminal services client - but only to systems/servers related to Microsoft RDS. any RDS environment does not work at all - I can see the connection hit the terminal server but then the client just disconnects. any "single server" with terminal services enabled using RDS licenses fails as above. If I add a "single server" to the Terminal services resource profile - that does not use RDS in anyway - it works every time. I wonder if some windows update to RDS has broken things for pulse secure Terminal services client. Graham ... View more

Try adding the name of the PC of the user that tries to connect, to the "Logon To" list.   ... View more

i have same issue, it is allowing me to connect with mobile hotspot but not via home internet.   any conclusion? ... View more

Last week I upgraded my ipad to iOS 13. While it shows the Pulse Secure was connected, it is unable to download any emails. The error message was:   Cannot Get Mail The connection to the server failed   Is this relating to the same issue with regards to certificates and may I know if there is a way around this? Thanks! ... View more

do you still have the DNS issue ? this https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB44429 states that it's fixed with the  9.1R7.1 and above.   Or maybe you have the Cisco Umbrella client ? https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB44545/ ... View more

@anthorak Can you please delete the PulseApplicationLauncher.app from ~/Library/Application Support/Pulse Secure folder and try to reinstall (it will prompt to download during the web session) and then try again?   ... View more

That is an openSSL error code that indicates that the certificate cannot be validated. can you confirm that the chain is valid on both the appliance, including any/all intermediate certificates, and on the endpoint/client? is the certificate in the machine store? ... View more

is that part of the initial attempt or is that the second attempt (which will not POST login data)? what does the user access log show for failure reason? what does the events log show for failure reason? what does the policy trace show for failure reason? ... View more

If the 2012 servers stay up while the 2016 servers are brought online, there should be no impact. if the 2012 servers are brought down and then the 2016 servers are brought up, users will not be able to authenticate during the window in which there is no auth server available in either event, there should be no impact on existing sessions; however, users that are logging in may experience denial. downtime ETA depends on how they are managing the move; i would recommend having a maintenance window during the final cutover so you can test to confirm access is successful to the new servers ... View more

Can you upload and set the 9.1R7 client as active for PCS 8.3R7.1? Yes Will that upgrade the installer service on the client? no; that will need to be installed separately by the desktop team ... View more

which macOS client version? if you have not done so, please open a case with our support team for each issue so we can investigate and see if we can determine what is happening ... View more

if you have not done so, please open a case with our support team for further investigation ... View more

Based on the error, it is most likely the result of a configuration on the vpn appliance that will prevent Edge, Outlook, Store, and other Microsoft and UWP/Metro applications from connecting if you have not already done so, i would recommend a support case so we can take a look ... View more

do you remember if you were able to get into system preferences>privacy to allow the kernel extension at install? if not, can you remove the client, install again, and ensure that you are able to authorize the kernel extension immediately after install? ... View more

unfortunately, no if you have not done so, please open a case with our support team for further investigation ... View more

@pwallace Oh yes, it shows "Authorization required" message... weird! :?   @elizabethc You need to use machine authentication based VPN connection or install any Pulse Client below 5.3R4 version. ... View more

Please DM me the complete logs for review. ... View more

There was a mismatch between expected Certificate Alias in pulse and the random certificate alias name being created by airwatch Workaround was to create a new connection in pulse Fill in Required Name, URL,  Select Authentication Type : Certificate in KeyStore Select : Verify/Choose from KeyStore Select Certificate Select : Add   Connect to newly created connection ... View more

Is this something you're looking into enabling? It would be really useful in the current climate.   We have lots of staff working from home connecting to Pulse SSL using RDS. It would be useful if they had mic passthrough for their conference calls. ... View more

According to the Ntirety docs, Windows server "is" supported with the Pulse Secure client and was supported back when you originally posted this request. In order to get past that error during install, you have to first install the Wireless LAN Service (a feature of Windows).   You can see more about this error and the fix mentioned in an unrelated Ntirety knowledge base article here: https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB40375    Installing the Wireless LAN Service is super simple (requires an OS restart), however it's slightly different per OS (Win 2008/2012 and 2016/2019). But a simple internet search can find you a quick step-by-step.   Hope this helps! ... View more

Did you get any response from TAC?    I have exact the same symptoms and  delete the old connection  and create a new one, issue is resolved   Desktop client version: - 9.0.3 (1599) OS version: -  Win 10      ... View more

This worked! Thanks so much! ... View more

Hola, tengo intermitencia en mi conexion con la VPN,  de repente funciona y de repente no. Cuando se me cae , debo reinicializar la notebook. Tengo windows 10. Ya deshabilite el Juniper, y tengo seteado el proxy y los DNS dinamicos, pero sigue sin resolverse mi problema. Tengo instalada la version 9.1.5 del Pulse Secure Alguien me podria orientar que puedo hacer? ... View more