Thanks. Do you know if it's possible to upgrade a subset of users for testing? Normally it would just try and upgrade all users who didn't have the latest version of the client. ... View more

I do not believe this will be possible with Umbrella due to how it changes DNS on the client. Can you test with 9.1R10 on if you see the same behavior? Are those five the only ones that have Umbrella and FQDN policies? ... View more

were you using SSL transport or ESP transport when on wireless? though, i am glad to hear it was resolved and you can connect successfully with reasonable speed ... View more

in addition to what r@yElr3y said, do the users fail to login to the PCS entirely or do the users fail the host checker policy and have to click through to connect? if the latter, yes that is expected; if the former, you may want to have a separate role that allows access without host checker ... View more

that is something that needs to be done on the role settings on the server. do you have admin access? ... View more

@Jforio08 Route print shows that the user is getting Full Tunnel access role from the VPN server. If the user is not able to access any resource after connecting to VPN, then please check the VPN's ACL and reverse route for the VPN user traffic.   If the user should not get VPN tunneling, then we have to check the VPN server configuration and remove that feature. ... View more

for a standard OS upgrade, you do not need to break & form the cluster for changing the "hardware" type, you may need to as you cannot have different hardware, physical or virtual, in a cluster. you may be able to do it without…but I would plan on needing to break and form the cluster again. ... View more

hi turabaq, i do not believe we have tested arch; is it expected to be binary-compatible with debian/ubuntu or redhat/centos? do you have traffic enforcement enabled? if yes, can you test with it disabled? ... View more

Hi, this is for WTS (RDP) bookmark.  I did open a ticket with tech support.  They tested in their lab using Microsoft Teams and had no lag and no audio issues.  Which isn't too surprising given how Internet bandwidth, latency, etc can factor into audio quality.   Tech support didn't have any further recommendations or ideas.    We have expanded our test program and so far our experience is that if you are using the microphone for a group meeting there are problems with the audio.  But when using call center software to talk with one person, and that person is using a phone, the audio quality is acceptable. ... View more

which jre version are you using? did you install the oracle version or apple? ... View more

is this with safari or through the pulse application directly? ... View more

Hello, I'm installing last version 9.1r9.0-b4983. I'll open the case then. Thank you. ... View more

i would expect so as long as they have not disabled HTTPS access and that your company allows connection from there ... View more

please request to have traffic enforcement disabled and check to see if this resolves the crash (it appears to match something we are investigating) ... View more

please open a case with our support team that should be installing successfully based on our internal testing ... View more

no, that should be a different issue if you have not resolved this, please reach out to our support team for further investigation ... View more

In addition to the referenced KB, can you confirm if you are using a unique certificate for VPN? Do you see the certificate in settings? ... View more

We did get a case opened about this but we didnt see much progress as it was towards the end of the year.   I believe in most of the test cases, the users had the Juniper Network Driver unchecked from all the interfaces (Ethernet, Pulse Secure, Wifi)   Another test was taking our image without Symantec and putting it on a laptop but the speeds did not improve.   Most speed tests for downloads were 12-35~Mbps where their Internet connection could support much more (100Mbps+) I unfortunately live rurally and don't have the speeds to test myself.   Global Protect was tested along side this and they were seeing >100Mbps download speeds.   I think its possible to reach ~85Mbps with Pulse Secure if we determine the culprit thats limiting the bandwidth.   Regarding SEP driver I don't see anything enabled for this. Here's what I see under Ethernet, Wifi and Pulse Secure interface: (Enabled) Client for Microsoft Networks (Enabled) File and Printer Sharing for Microsoft Networks (Enabled) Npcap Packet Driver (NPCAP) (Enabled) QoS Packet Scheduler (disabled) Juniper Network Service (Enabled) Internet Protocol Version 4 (TCP/IPv4) (disabled) Microsoft Network Adapter Multiplexor Protocol (Enabled) Microsoft LLDP Protocol Driver (Enabled) Internet Protocol Version 6 (TCP/IPv6) (Enabled) Link-Layer Topology Discovery Responder (Enabled) Link-Layer Topology Discovery Mapper I/O Driver   ... View more

@arju Can you please try creating a file named setupapi.setup.log under %SystemRoot%\Inf directory, change the log level to  0x00007070 (Very-verbose level)  and then replicate the issue. Please confirm if events are being updated in the setupapi logs.   To set the event level for the SetupAPI text logs, create (or modify) the following REG_DWORD registry value: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup\LogLevel.   Reference - https://docs.microsoft.com/en-us/windows-hardware/drivers/install/setting-the-event-level-for-a-text-log   Please change the LogLevel key value to 0x00000000 (default log level) after replicating the issue.   ... View more

in addition to what Kita & r@yElr3y stated, can you confirm the location where you installed the certificates? is this a problem for connecting to the appliance as a user or when a user attempts to connect to a backend resource through the rewrite engine? (they have different needs) ... View more

please ask your admin to disable traffic enforcement (and then open a case with our suppor team) ... View more

in addition to what r@yElr3y stated, can you confirm how you are connecting? what version of chromeOS? what version of the Pulse application are you using? from the log, it could be that the server has been configured to disallow chromeOS access or it could be that they are using features not supported by chromeOS ... View more

These should not be related; the kernel panic you are seeing: is it after you wake from sleep? if yes, please open a ticket with our support team so we can confirm it matches an item we are investigating ... View more

Yes, that is expected for new deployments and immediately after upgrade. This is a newly implemented change in 9.1R9: the first login post-upgrade will require accepting the EULA prior to allowing admin access ... View more

It is not possible to tell Pulse/the Pulse application launcher where to look for the JRE do you know what version of software is installed on the VPN appliance? there are some compatibility issues when launching Java-based applications pre-9.1R9 ... View more

At what point did you have to wait? I am running version 9.1.8 on a MacBook Pro M1 and it seems to run smoothly until I try to connect and I get stuck on "Securing Connection" and the application times out.  ... View more

It may be possible to do a health check against the external or management port to confirm it is replying; unfortunately, as you noted, there is no built-in monitoring options ... View more

I would avoid using Pulse now for this. Their support for HTML5 is subpar with constant disconnects and poor quality.   Just deploy Guacamole itself. Youll have a much better time ... View more