in addition to what [email protected]'s ideas, are you able to connect to any internet site? ... View more

in addition to what [email protected] said, are you having users connect from the same pc/terminal server? how are you defining the same location? ... View more

i don't know if you have had a chance to check with your IT team, but you may want to ask for a newer version of the client. i do not believe 9.1R4 supported the M1 ... View more

@norcal  9.1R12 should work in M1 MacBook. ... View more

Pulse One would be able to serve this need, yes, so that once a change is made on the master you, or another admin, would login to publish the change Push Config will be the easiest way with your existing infrastructure to ensure the configurations are synchronized by adding a step to any configuration change that it has to be pushed to the other systems ... View more

I had the same problem. Now, my machine was set up initially on my wifi. Then, I moved to my home office and started using the wired connection. That never had a problem. Yesterday, for the first time, I tried working from my living room in the evening, and it would not connect. I saw one post somewhere that said your router has to be set up to let VPN pass through. Also, there was a discrepancy in the solutions on whether IPv6 should be enabled or not. I experimented with all combinations and it did not work. Finally, I tried to change the IPv6 setting on my router and it magically worked. For the record, I set the IPv6 value to "Auto Detect". I assume my router software chose this value. Now it works, and I'm not changing it! I have a Nighthawk MR60 distributed router (1+2 satellites) system. Hope it helps all the people struggling with this. My fix: Disable Juniper networks checkbox on the wifi adapter settings and (when connected) the Pulse Secure (virtual) adapter settings. You cannot see the virtual adapter until it's connected, so you need to do this with a connection that works (wired for me, may be hotspot for you). Log into my router's advanced settings on the desktop (routerlogin.net / 192.168.1.1) Advanced tab > Advanced Setup > IPv6 > IPv6 Internet Connection Type. Use the value "Auto Detect". If that doesn't work, try "6to4 Tunnel". That worked for me. You can try pass through if that doesn't work. Worst case, try all values. Test after each value - some trial and error. Good luck! ... View more

@DerFalk, thank you for the update i am sorry to hear it continues to not function as desired/expected on 9.1R12 for you. if you have not done so, please open a case with our support team ... View more

Did you guys figure it out?  Mine also hangs (V. 9.1.11 Mac OS Big Sur 11.4).  Seems to work if i reset my laptop - but that gets really old fast !  Hoping to not need to reset my laptop every time I reconnect to the internet.  ... View more

Hello!   Could you please give me a link to the site I have to access in order to obtain my TOTP? I can not find the site and it affects my activity... Thank you very much! ... View more

I have the same issue on Manjaro. Here are the logs  ... View more

the license key is a separate purchase you can review the information for use with the documentation found at https://www-prev.pulsesecure.net/techpubs/pulse-policy-secure/pps ... View more

Yes, I have valid certificates at this place ... View more

when i try to communicate on IP address it is working. But as soon as i type FQDN it wont resolve. On few domain are resolved only on Full domain name as in the backend there is HAProxy which resolve and redirects so i wont use ip for that. when i type  scutil --dns in terminal i can see my vpn dns as Resolver #3 resolver #1   search domain[0] : mydomain.net   nameserver[0] : 192.168.20.144   if_index : 6 (en0)   flags     : Request A records   reach     : 0x00020002 (Reachable,Directly Reachable Address)   resolver #2   domain   : local   options   : mdns   timeout   : 5   flags     : Request A records   reach     : 0x00000000 (Not Reachable)   order     : 300000   resolver #3   domain   : mydomain.net   nameserver[0] : 10.50.12.11   nameserver[1] : 10.50.12.12   flags     : Supplemental, Request A records   reach     : 0x00000002 (Reachable)   order     : 101800 ... View more

I have another scenario that makes this important to me and I've yet to figure it out. We not only have multiple URLs per VPN appliance, we have multiple VPN appliances in different areas. How can I take the list of connections I have created on my client and export that so it's available to the other techs who need to have the same list? I've I export the preconfig from each appliance, I can only import one since it overwrites the config. I can't figure out how to basically combine the two preconfig files into one so all of us can have the same list of available connections. Thanks. ... View more

PCS Version is 9.1.R11.5 PDC access is not affected, only browser access. Ok, I'll open a case with Support.    Many thanks ... View more

i do not believe profiler is able to terminate sessions; however, i would recommend opening a case with our support team to confirm ... View more

The issue is still present, here nobody answered since i sent that debuglog to the moderator @zanyterp via his email, i really don't know what to do or think anymore and i would really like to know what is the reasons behind the lack of answers after such a long period of time.   Even if it may take long or maybe because of the lack of workers or something, a simple answer would have been sufficient. I see that there are a lot of people who are experiencing the same issue and nobody on the Pulse Secure side seems to care and that's very sad.   I will wait a little longer and after i will try to speak with the persons that are responsible in our company to see if they can actually establish a connection with somebody from Pulse, can't think of something else that i can do about it... ... View more

what are the requirements from your IT team? it is possible they want specific software that you have not yet been able to install. it is also possible that host checker is not detecting it properly and your helpdesk team will need to open a ticket with our support team ... View more

Well, the end user can't raise a ticket. Only the company's IT.   anyway, I'm using my old laptop now with windows defender. If it's not updated, Pulse Secure won't run as well. So it's definatly not my PC, but the software itself. ... View more

Thanks for following up. I use the free version of Avast Security. But keep in mind that the problem I encounter is not consistent... it is only a proportion of the times that I take my laptop to another network that the "network unreachable" problem occurs. Many times it reconnects automatically with no problems. So, I don't see how the AV software would be behind that.  ... View more

thank you for sharing this ... View more

check with your help desk team and they should be able to help. i can try to look at the logs quick to check my initial theory out. if you can email them to me at [email protected] I will take a look ... View more

if you have not already done so, please ensure the system is upgraded to 9.1R11.5. once that is done, remove all client-side components and then try again ... View more

are the issuing & root CAs imported and set to be used for client authentication? ... View more

i would not expect server 2019 to work as a client os are you looking to connect to the vpn (pcs) server or your LAN network (PPS)? does that work on other endpoint OS (Windows 10)? ... View more

trying to connect to my company's server but getting the same error. have tried JRE 8 Build 251 to no avail. tried 291 too but still getting the same error. would JDK help? anyone  luck anyone?  ... View more

Not sure if this helps but cert ranking can help identify the cert that is eventually used during machine auth. In ranking, one 1 cert will be chosen, so if you have multiple certs only 1 will be evaluated...you could then have an auth role cert filter matching something in the subject field.   https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB40329 ... View more