Hi, this is for WTS (RDP) bookmark. I did open a ticket with tech support. They tested in their lab using Microsoft Teams and had no lag and no audio issues. Which isn't too surprising given how Internet bandwidth, latency, etc can factor into audio quality. Tech support didn't have any further recommendations or ideas. We have expanded our test program and so far our experience is that if you are using the microphone for a group meeting there are problems with the audio. But when using call center software to talk with one person, and that person is using a phone, the audio quality is acceptable.
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