About Frostie

Frostie · ‎05-19-2021

And it happened again. I opened a case and got a notification about someone dispatched the case to the TAC Team. Wow....first time I got a notification. But then, when someone of the TAC Team added a comment, I again got no notification.

Frostie · ‎05-03-2021

Same here. I complained about that in almost any cases I opened, but without success. Very annoying, expecially when you expect an invitation to an online session and the supporter is posting the link as a comment to the case. I always have to log in to the case center and check every case manually whether there are any comments from the supporter or not. Don´t know what the "Full eMail update" option when opening a case is for. It never worked for me. Very unprofessional.

Frostie · ‎04-13-2021

Are you guys kidding me? We have over 2500 people unable to work from home office during a pandemic. And instead of releasing the fix in the normal download portal I should contact support? For what? Just to waste more time? Sorry, but I´m currently really pi**ed. Edit: Download link is available in the KB when logged in to my.pulsesecure.net. Don´t know why they say "Contact support" instead of "Log in for Download link".

Frostie · ‎02-23-2021

Hi Danilo, I did not find a Thin Client which supports the installation of PCS. Most of them are ready to connect to VMWare, Citrix or other IPSec VPN, but does not allow the installation any other VPN Client. Regards, Marc

Frostie · ‎05-26-2020

Till now no new info about this case. I now tested this on our old PSA5000, which was running 8.3R7.1 and where the HC never had problems on MacOS. I updated it to 9.1R6 and...voila...HC now crashes on MacOS, too. But I wonder that nobody else seem to have any problems with the HC on MacOS? So I tested whether it might has something to do with the regional settings and changed my Test-Mac to US, but that did not solve the problem. It is really strange.

Frostie · ‎05-19-2020

r@yElr3y wrote: you'd like to know if there are any other ways to connect to VPN apart from using Pulse Secure Client? Not necessarily, but I suppose it will lead to this. We are playing around with the idea to give thin-clients to home users. This raises the question whether it is possible to connect a thin-client to our PCS or not. Either by installing the Pulse Secure Client on the thin-client or by any other way.

Frostie · ‎05-18-2020

Hi everybody, does anyone know of a Thin Client which cooperate with Pulse Connect Secure VPN, either by being able to run the Pulse Secure Client (prefered) or by doing VPN in any other way? Regards, Marc

Frostie · ‎05-12-2020

Hi Ray, I already did last week. I will post if there are anything new about this.

Frostie · ‎05-06-2020

Hello, two weeks ago we upgradeed our two PSA5000 (8.3R7) by two PSA7000, running 9.1R5. Since then our Apple Users complain, that the Host Checker is not running reliable anymore. Very often it crashes right after start and the user is not able to log in via web browser. I checked several user computers and it seems, that the crashes does not depend on the used MacOS version. We see crashes on 10.11, 10.13, 10.14 and 10.15. Strangly, the HC does not crash everytime. Sometimes the user can start over the login process several times without any issues. And on next day (or after next reboot), the HC crashes on nearly every try. As an example, here is a crash log. Process: HostChecker [1654] Path: /Users/USER/Library/Application Support/Pulse Secure/HostChecker.app/Contents/MacOS/HostChecker Identifier: com.PulseSecure.HostChecker Version: 1.0 (1) Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: HostChecker [1654] User ID: 501 Date/Time: 2020-05-06 08:32:58.954 +0200 OS Version: Mac OS X 10.15.3 (19D76) Report Version: 12 Bridge OS Version: 4.2 (17P3050) Anonymous UUID: F677533B-A3BE-80FD-9919-960DED7BBB60 Sleep/Wake UUID: 0B39922A-B41F-478C-A390-50D99B5EE020 Time Awake Since Boot: 4200 seconds Time Since Wake: 1000 seconds System Integrity Protection: enabled Crashed Thread: 7 Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x0000000107a6742c Exception Note: EXC_CORPSE_NOTIFY Termination Signal: Segmentation fault: 11 Termination Reason: Namespace SIGNAL, Code 0xb Terminating Process: exc handler [1654] ---stripped Memory addresses---- VIRTUAL REGION REGION TYPE SIZE COUNT (non-coalesced) =========== ======= ======= Activity Tracing 256K 1 CoreServices 116K 1 Foundation 8K 2 Kernel Alloc Once 8K 1 MALLOC 175.5M 29 MALLOC guard page 32K 8 MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated) Memory Tag 242 12K 1 STACK GUARD 56.0M 11 Stack 13.1M 11 VM_ALLOCATE 72K 5 __DATA 28.1M 308 __DATA_CONST 49K 4 __FONT_DATA 4K 1 __LINKEDIT 356.3M 12 __OBJC_RO 32.0M 1 __OBJC_RW 1780K 2 __TEXT 240.5M 303 __UNICODE 564K 1 mapped file 43.6M 14 shared memory 660K 21 =========== ======= ======= TOTAL 1.3G 738 TOTAL, minus reserved VM space 948.7M 738 On our old PSA5000, running 8.3R7, we had no such issues. Does anyone else experiencing such problems with MacOS and HC? Regards, Marc

Frostie · ‎11-22-2016

I guess the disconnects has something to do with latency. At my line at home, which is a combined DSL/LTE line with 50/10 MBit, I constantly get disconnected as soon as I do something wich causes some more traffic. For example browsing the SA AdminGUI or a Web Site. But at another 6 MBit DSL line I can use HTML5 without any Issues. While the DSL/LTE line has a higher bandwidth than the DSL Line, it also has a higher latency, During a RDP session the latency raises up to 200ms when doing large screen refreshes, But nn the DSL line the latency never raises above 120ms, This would also explain why some people solved the issue by reducing the color depth to 16bit, as this would reduce the amount of data transfered to the client and therefore also reduce the latency. Maybe this is a point you should look at. Regards, Marc

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