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since ‎09-06-2017
‎10-29-2017
phlp
New Contributor

Re: Connection Errors from Fedora-26 workstation

by in Pulse Desktop Clients
‎09-19-2017 01:17:PM
‎09-19-2017 01:17:PM
Thanks for the replies. re: csuchindra I followed your suggestions as per the KB article. The behaviors is the same and I'm not seeing a difference in the error log. I can see that the crt I downloaded is now in /etc/pki/ca-trust/extracted/openssl/ca-bundle.trust.crt, the comment being the name of the downloaded crt. Again, I masked host id info. 20170919085800.125662 pulsesvc[p3574.t3574] dsncuiapi.para DsNcUiApi::DsNcUiApi (dsncuiapi.cpp:75) 20170919085800.127019 pulsesvc[p3574.t3574] pulseui.info /usr/lib/libproxy.so.1 loaded (pulseProxy.cpp:160) 20170919085800.143506 pulsesvc[p3574.t3574] pulseui.info proxy is direct:// (pulseProxy.cpp:185) 20170919085800.143576 pulsesvc[p3574.t3574] pulseui.info Protocol :direct Credential : (pulseProxy.cpp:58) 20170919085800.143604 pulsesvc[p3574.t3574] dsclient.para DSClient::authenticate(): user:(NULL), password:..., cert:81c50c1, realm:(NULL) (dsclient.cpp:306) 20170919085800.145792 pulsesvc[p3574.t3574] DSInet.info IVE host vpn.DOMAIN.com resolved to 63.0.1.2, port 443 (dsinet.cpp:329) 20170919085800.160536 pulsesvc[p3574.t3574] dsssl.warn ssl_init : Failed to load CA certificates (DSSSLSock.cpp:1515) 20170919085800.160570 pulsesvc[p3574.t3574] http_connection.para Starting a timed connect with SSL session 0xa0014c0, proxy (null):0, and timeout 30 (http_connection.cpp:236) 20170919085800.160586 pulsesvc[p3574.t3574] http_connection.para Entering state_start_connection (http_connection.cpp:351) 20170919085800.160599 pulsesvc[p3574.t3574] http_connection.para Remote Address: ip=63.0.1.2, port=443, familiy=2 (http_connection.cpp:799) 20170919085800.160610 pulsesvc[p3574.t3574] http_connection.para Remote Server=vpn.DOMAIN.com (http_connection.cpp:801) 20170919085800.160621 pulsesvc[p3574.t3574] http_connection.para Local Address: ip=0.0.0.0, port=0, familiy=2 (http_connection.cpp:806) 20170919085800.160632 pulsesvc[p3574.t3574] http_connection.para Proxy Address: ip=(null), port=0, familiy=0 (http_connection.cpp:811) 20170919085800.198357 pulsesvc[p3574.t3574] http_connection.para Entering state_continue_connection (http_connection.cpp:368) 20170919085800.198494 pulsesvc[p3574.t3574] http_connection.para Entering state_ssl_connect (http_connection.cpp:538) 20170919085800.232797 pulsesvc[p3574.t3574] dsssl.error verify_server_cert_callback : Certificate Verification Failed : error:unable to get local issuer certificate depth:0 errorno:20 (DSSSLSock.cpp:1588) 20170919085800.232987 pulsesvc[p3574.t3574] dsssl.info log_cert_info : Subject : OU = Domain Control Validated, OU = COMODO SSL, CN = vpn.DOMAIN.com (DSSSLSock.cpp:1555) 20170919085800.233323 pulsesvc[p3574.t3574] dsssl.error SSL_connect failed. Error 1 (DSSSLSock.cpp:1834) 20170919085800.233404 pulsesvc[p3574.t3574] http_connection.para Returning DSHTTP_ERROR from state_ssl_connect (http_connection.cpp:553) 20170919085800.233451 pulsesvc[p3574.t3574] http_connection.para do_connect error: state 5, err 5 (http_connection.cpp:341) 20170919085800.233630 pulsesvc[p3574.t3574] DSInet.error failed to connect to (vpn.DOMAIN.com) error 1 (dsinet.cpp:412) 20170919085800.233725 pulsesvc[p3574.t3574] dsclient.error unable to open URL: (https://vpn.DOMAIN.com) with error -7 (dsclient.cpp:321) 20170919085800.233777 pulsesvc[p3574.t3574] pulsesvc.error Failed to authenticate with IVE.HC Failed (pulsesvc.cpp:956) 20170919085800.233857 pulsesvc[p3574.t3574] pulseui.info Proxy object is delete (pulseProxy.cpp:26) ... View more

Re: Connection Errors from Fedora-26 workstation

by in Pulse Desktop Clients
‎09-13-2017 07:08:PM
‎09-13-2017 07:08:PM
I must have exceed a line count. Here's the tail end of that log 20170913142840.608354 pulsesvc[p25493.t25493] pulseui.error Unable to load Json Parser, message: ReferenceError: Can't find variable: WriteCSS (pulseUi.cpp:265) =============== and the pulsesvc.log =============== 20170913142840.317978 pulsesvc[p25511.t25511] dsncuiapi.para DsNcUiApi::DsNcUiApi (dsncuiapi.cpp:75) 20170913142840.319056 pulsesvc[p25511.t25511] pulseui.info /usr/lib/libproxy.so.1 loaded (pulseProxy.cpp:160) 20170913142840.338784 pulsesvc[p25511.t25511] pulseui.info proxy is direct:// (pulseProxy.cpp:185) 20170913142840.338906 pulsesvc[p25511.t25511] pulseui.info Protocol :direct Credential : (pulseProxy.cpp:58) 20170913142840.338981 pulsesvc[p25511.t25511] dsclient.para DSClient::authenticate(): user:(NULL), password:..., cert:81c50c1, realm:(NULL) (dsclient.cpp:306) 20170913142840.343798 pulsesvc[p25511.t25511] DSInet.info IVE host vpn..com resolved to , port 443 (dsinet.cpp:329) 20170913142840.365015 pulsesvc[p25511.t25511] dsssl.warn ssl_init : Failed to load CA certificates (DSSSLSock.cpp:1515) 20170913142840.365053 pulsesvc[p25511.t25511] http_connection.para Starting a timed connect with SSL session 0x897c4f0, proxy (null):0, and timeout 30 (http_connection.cpp:236) 20170913142840.365066 pulsesvc[p25511.t25511] http_connection.para Entering state_start_connection (http_connection.cpp:351) 20170913142840.365076 pulsesvc[p25511.t25511] http_connection.para Remote Address: ip=, port=443, familiy=2 (http_connection.cpp:799) 20170913142840.365085 pulsesvc[p25511.t25511] http_connection.para Remote Server=vpn..com (http_connection.cpp:801) 20170913142840.365093 pulsesvc[p25511.t25511] http_connection.para Local Address: ip=0.0.0.0, port=0, familiy=2 (http_connection.cpp:806) 20170913142840.365101 pulsesvc[p25511.t25511] http_connection.para Proxy Address: ip=(null), port=0, familiy=0 (http_connection.cpp:811) 20170913142840.404735 pulsesvc[p25511.t25511] http_connection.para Entering state_continue_connection (http_connection.cpp:368) 20170913142840.404827 pulsesvc[p25511.t25511] http_connection.para Entering state_ssl_connect (http_connection.cpp:538) 20170913142840.435150 pulsesvc[p25511.t25511] dsssl.error verify_server_cert_callback : Certificate Verification Failed : error:unable to get local issuer certificate depth:0 errorno:20 (DSSSLSock.cpp:1588) 20170913142840.435394 pulsesvc[p25511.t25511] dsssl.info log_cert_info : Subject : OU = Domain Control Validated, OU = COMODO SSL, CN = vpn..com (DSSSLSock.cpp:1555) 20170913142840.435610 pulsesvc[p25511.t25511] dsssl.error SSL_connect failed. Error 1 (DSSSLSock.cpp:1834) 20170913142840.435650 pulsesvc[p25511.t25511] http_connection.para Returning DSHTTP_ERROR from state_ssl_connect (http_connection.cpp:553) 20170913142840.435673 pulsesvc[p25511.t25511] http_connection.para do_connect error: state 5, err 5 (http_connection.cpp:341) 20170913142840.435785 pulsesvc[p25511.t25511] DSInet.error failed to connect to (vpn..com) error 1 (dsinet.cpp:412) 20170913142840.435834 pulsesvc[p25511.t25511] dsclient.error unable to open URL: (https://vpn..com) with error -7 (dsclient.cpp:321) 20170913142840.435859 pulsesvc[p25511.t25511] pulsesvc.error Failed to authenticate with IVE.HC Failed (pulsesvc.cpp:956) 20170913142840.435901 pulsesvc[p25511.t25511] pulseui.info Proxy object is delete (pulseProxy.cpp:26) ... View more

Connection Errors from Fedora-26 workstation

by in Pulse Desktop Clients
‎09-13-2017 07:02:PM
‎09-13-2017 07:02:PM
Hi I'm having connection problems trying to connect to my employers vpn. I can successfully connect from my windows workstation, but I've been unable to get the linux workstation to work. I've installed ps-pulse-linux-5.3r2.0-b853-centos-rhel-installer.rpm which my employer recently downloaded and the install seemingly went well. I am running Fedora-26. I am able to get the GUI to come up and connect to the vpn. I get through the login page to the host checker page and then nothing happens after that - the app appear hung. Below are logs that I've collected. Specifics to the vpn end-point are masked for security reasons. The two logs seem to tell a different tale. The sdtout log calls out a json parsing error while the pulsesvc.log complains about a bad certificate. How can I troubleshoot this further? Thanks Phil ============================= stdout when I run pulseUi from terminal ============================= open(/home/phil/.pulse_secure/pulse/pulsesvc.log) failed: Permission denied GLib-GIO-Message: Using the 'memory' GSettings backend. Your settings will not be saved or shared with other applications. (pulseUi:25493): Gtk-WARNING **: Unable to locate theme engine in module_path: "adwaita", (pulseUi:25493): Gtk-WARNING **: Unable to locate theme engine in module_path: "adwaita", Gtk-Message: Failed to load module "pk-gtk-module" Gtk-Message: Failed to load module "canberra-gtk-module" 20170913142804.349164 pulsesvc[p25493.t25493] pulseui.info /usr/lib/libproxy.so.1 loaded (pulseProxy.cpp:160) GLib-GIO-Message: Using the 'memory' GSettings backend. Your settings will not be saved or shared with other applications. 20170913142804.358072 pulsesvc[p25493.t25493] pulseui.info proxy is direct:// (pulseProxy.cpp:185) 20170913142804.358123 pulsesvc[p25493.t25493] pulseui.info Protocol :direct Credential : (pulseProxy.cpp:58) 20170913142804.358131 pulsesvc[p25493.t25493] pulseui.info Proxy used is NULL (pulseUi.cpp:717) 20170913142804.358138 pulsesvc[p25493.t25493] pulseui.info Proxy Host is NULL (pulseUi.cpp:718) 20170913142804.358144 pulsesvc[p25493.t25493] pulseui.info Proxy Port is 0 (pulseUi.cpp:719) 20170913142804.358151 pulsesvc[p25493.t25493] pulseui.info Proxy UserName is NULL (pulseUi.cpp:720) 20170913142804.358157 pulsesvc[p25493.t25493] pulseui.info Proxy Password is NULL (pulseUi.cpp:721) 20170913142804.358163 pulsesvc[p25493.t25493] pulseui.error Proxy is not used/set (pulseUi.cpp:751) 20170913142804.358171 pulsesvc[p25493.t25493] pulseui.info Proxy object is delete (pulseProxy.cpp:26) (pulseUi:25493): libsoup-CRITICAL **: soup_cookie_jar_get_cookies: assertion 'SOUP_IS_COOKIE_JAR (jar)' failed (pulseUi:25493): libsoup-CRITICAL **: soup_cookie_jar_get_cookies: assertion 'SOUP_IS_COOKIE_JAR (jar)' failed (pulseUi:25493): libsoup-CRITICAL **: soup_cookie_jar_get_cookies: assertion 'SOUP_IS_COOKIE_JAR (jar)' failed (pulseUi:25493): libsoup-CRITICAL **: soup_cookie_jar_get_cookies: assertion 'SOUP_IS_COOKIE_JAR (jar)' failed (pulseUi:25493): libsoup-CRITICAL **: soup_cookie_jar_get_cookies: assertion 'SOUP_IS_COOKIE_JAR (jar)' failed (pulseUi:25493): libsoup-CRITICAL **: soup_cookie_jar_get_cookies: assertion 'SOUP_IS_COOKIE_JAR (jar)' failed (pulseUi:25493): libsoup-CRITICAL **: soup_cookie_jar_get_cookies: assertion 'SOUP_IS_COOKIE_JAR (jar)' failed (pulseUi:25493): libsoup-CRITICAL **: soup_cookie_jar_get_cookies: assertion 'SOUP_IS_COOKIE_JAR (jar)' failed (pulseUi:25493): libsoup-CRITICAL **: soup_cookie_jar_get_cookies: assertion 'SOUP_IS_COOKIE_JAR (jar)' failed 20170913142815.261089 pulsesvc[p25493.t25493] pulseui.info Updating Preferred certificate:i for connection (pulseCertAuth.cpp:103) 20170913142815.288862 pulsesvc[p25493.t25493] pulseui.info /usr/lib/libproxy.so.1 loaded (pulseProxy.cpp:160) GLib-GIO-Message: Using the 'memory' GSettings backend. Your settings will not be saved or shared with other applications. 20170913142815.298299 pulsesvc[p25493.t25493] pulseui.info proxy is direct:// (pulseProxy.cpp:185) 20170913142815.298330 pulsesvc[p25493.t25493] pulseui.info Protocol :direct Credential : (pulseProxy.cpp:58) 20170913142815.298338 pulsesvc[p25493.t25493] pulseui.info Proxy used is NULL (pulseUi.cpp:717) 20170913142815.298345 pulsesvc[p25493.t25493] pulseui.info Proxy Host is NULL (pulseUi.cpp:718) 20170913142815.298351 pulsesvc[p25493.t25493] pulseui.info Proxy Port is 0 (pulseUi.cpp:719) 20170913142815.298357 pulsesvc[p25493.t25493] pulseui.info Proxy UserName is NULL (pulseUi.cpp:720) 20170913142815.298363 pulsesvc[p25493.t25493] pulseui.info Proxy Password is NULL (pulseUi.cpp:721) 20170913142815.298369 pulsesvc[p25493.t25493] pulseui.error Proxy is not used/set (pulseUi.cpp:751) 20170913142815.298375 pulsesvc[p25493.t25493] pulseui.info Proxy object is delete (pulseProxy.cpp:26) 20170913142815.300471 pulsesvc[p25493.t25493] pulseui.info About to start VPN connection: , baseUrl: https://vpn..com (pulseUi.cpp:408) 20170913142840.296708 pulsesvc[p25493.t25493] pulseui.info Succesfully Launched host checker process (pulseUi.cpp:917) GLib-GIO-Message: Using the 'memory' GSettings backend. Your settings will not be saved or shared with other applications. 20170913142840.439337 pulsesvc[p25493.t25493] pulseui.info Succesfully read the return cookie from host checker process (pulseUi.cpp:921) 20170913142840.439488 pulsesvc[p25493.t25493] pulseui.info Succesfully read the compliance status from host checker process (pulseUi.cpp:929) 20170913142840.440557 pulsesvc[p25493.t25493] pulseui.info Post-Auth Host checking completed (pulseUi.cpp:1007) 20170913142840.607628 pulsesvc[p25493.t25493] pulseui.error Unable to load Json Parser, message: SyntaxError: Unexpected token ' ... View more
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