About Ray

Ray · Re: Pulse Application Launcher 9.1.1313 - Error in...

VPN server configuration has been changed to support web based pulse client deployments. Please reach out to your VPN administration for assistance.

Ray

Adding @pwallace for visibility.

Ray

Latest version Pulse Client 9.1R3 will work in Catalina and it's 64bit.

Ray

Can you confirm the device model (Laptop model) that you're using for connecting to VPN? Open run -- type msinfo32 -- File >> save, upload and share the .NFO file link via Private message for review.

Ray

Download and run this Microsoft Tool, Choose to uninstall a program and see if you can find Pulse Secure on the list. Post uninstall, try to install the client again and see if it works. Link: https://support.microsoft.com/en-in/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed

Ray

It's debuglog.log and debuglog.log.old file present under ProgramData/Pulse Secure/Logging. Preferably, the entire archive (LogsandDiagnotics.zip) would be better, you will get that by saving the logs from Pulse Client. You can upload the file to any filehost and share the download link.

Ray

Is it something that was working with old version macOS and Pulse client combination?

Ray

Open task manager, go to process tab, find the Pulse Secure tray process where you will find the authentication window child process. Right click and choose bring it to front or maximize and see if that brings the window.

Ray

Hi @skenn, Thank you for pasting the below log snippet: 2019/10/15 16:57:41.356 1 PulseApplication Pulse_secure_Application_Launcher p12483 t303 dsclient.cpp:720 - 'dsclient' an error 0 occurred while contacting server.resp code = 302 server.resp code = 302 means HTTP 302 Found (Redirect) has been received from the VPN server instead of launch parameters. Please provide the full set of logs for review. Thank you, Ray.

Ray

Hi @Mistouf, Please replicate the issue and provide the Pulse Client logs for review. Pulse Client Logs: 1. Open Pulse Client. 2. File >> Logs >> Annotate >> "test" 3. File >> Logs >> Log level >> Detailed. 4. Replicate the issue i.e wait until the disconnection occurs. 5. File >> Logs >> Save as. Thank you, Ray.

Ray

Please wait for the 9.1R3 Client release which has the fix for Host Checker crash issue on macOS Catalina.

Ray

Hi @skenn, Please replicate the issue and provide the PulseSecureAppLauncher.log for review. Location: ~/Library/Logs/PulseApplicationLauncher.log Thank you, Ray.

Ray

Hello. Can you install Pulse Client 9.1R1 package and test the setup on macOS Catalina? Thank you, Ray.

Ray

Hi @vijaykate09, Start the net-export logging on the Chrome browser after connecting to VPN and replicate the issue. Please provide chrome-net-export-log.json for review. 1. Open Chrome and go to chrome://net-export 2. Click on "Start logging to Disk". 3. Choose a location to save the JSON file. 4. Open a new tab and replicate the issue. 5. Stop logging and send the file link in Private Message.

Ray

Please replicate the issue and provide the debuglogs for review which help us identify the root cause. Pulse Client Logs: 1. Open Pulse Client. 2. File >> Logs >> Annotate >> "upgrade-issue" 3. File >> Logs >> Log level >> Detailed. 4. Replicate the issue i.e. choose to upgrade the client and wait for it fail. 5. File >> Logs >> Save as.

Ray

Edit the sign-in URLs under Authentication -- Signing In --- Sign-In policy and make sure you hardcode the FQDN and don't use * value on any of the URLs.

Ray

Hi there, Being a 32bit application should not cause any issues while running on 64bit OS. I believe you're trying to run the setup client installer as admin, hence please run the setup client application as admin which was already installed on your machine. You should find the application under C:\Users\Username\Appdata\Roaming\Pulse Secure\Setup Client\Pulsesetupclient.exe

Ray

What has changed? Are you able to access the local LAN resources now?

Ray

Can the user able to login through web browser?

Ray

HTML5 does not support multiple monitors, only way that I can think of is to use HOB applet with custom HTML parameters included.

Ray

Are you not able to access any local LAN resources when connected to VPN or not able to connect to VPN itself when connecting from LAN?

Ray

How do you deploy the OS on the machine? Manually installation or using any tools like SysPrep?

Ray

Hi there, Can you please run the PulseSetupClient.exe as admin and check the behaviour? Go to the program location, program properties, compatibility -- run as administrator.

Ray

I believe you need to onboard using my.pulsesecure.net portal, in order to create cases.

Ray

Sorry, I am out of options! :( As mentioned, please reinstall the client and see if you can force delete it using PNPutil tool.

Ray

Are you using Full (every traffic will pass through the tunnel) or Split tunnel (only selected traffic will go through tunnel) configuration?

Ray

@vitaliybabenko: @rdumitrescu is correct. :)

Ray

Hi there, Wait time was hard-coded on the JavaScript which gets downloaded automatically and it cannot be altered. Are you seeing the ''Searching for Launcher'' message everytime? Even though have installed Launcher?? Please use IE browser which uses ActiveX instead of Pulse App. Launcher.

Ray

Use PNPutil command to enumerate the list of installed drivers, find if "Juniper network service" is present, note down the OEM value i.e. oemX.inf to force delete the driver. PNPutil /enum-drivers PNPutil /delete-driver <oemX.inf> /force Please let me know if that helps. Thanks, Ray.

Ray

If you're installing the pulse client using MSI file, then please generate the debuglog during installation and attach it for review. Command line to generate install logs: msiexec /i (MSI file path) /l*v (Directory+filename -- D:\msilogs.txt)

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