@Rayek Do you happen see any error message displayed on the client? is it automatically connecting and fails to connect or manual attempt is failing? ... View more

@m7md Perform full scan in McAfee and also mac address rule is failing. please check with your VPN service provider or VPN admin. ... View more

@tnguyendoit That's correct. You can share images through external links. ... View more

@javier.tia Please have your company's helpdesk team to file a ticket with Pulse Secure support. ... View more

@mander1984 Could be related to this known issue - https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB44781/?kA13Z000000fzbR ... View more

@TSOSSI Sounds like duplicate device-ID issue - https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB25581/?kA1j0000000FjB9 ... View more

@DaveG We cannot stop unauthenticated requests as long as the VPN server is reachable in the Internet. It is expected to see a lot of traffic coming from Proxy networks, scanning weird directory URLs as there are web spiders out there which are actively scanning and attempting to exploit anything that listens on HTTP and HTTPS services.   I'd say leave the detection part to Integrity checker (ICT) as PCS is not vulnerable to all web based attacks. Recommendation is to enable geographic based restriction if the VPN users are most likely connecting from the  native region, so that you can avoid some of the bot traffic. ... View more

@ScottyJ What is the error message displayed to the users? Authentication rejected by server? ... View more

@doooford You should be able to extract by selecting all split files and choose extract from 7-zip menu. ... View more

@DaveG Yes, that's unfortunate. Please file enhancement request with our accounts team. ... View more

@tnguyendoit Hmm.. that's odd. will check and revert. ... View more

@DaveG Enabling Syslog messages for Admin access should generate traffic once you sign-in. What port are you using to sent syslog messages? Please make sure you have the right port set under Configuration > Advanced Networking. ... View more

@kmawst @Hykol Pulse Client 9.1R12 is not officially qualified to run in Windows 7. Network services and drivers were updated in R12 version that's not compatible with Windows 7 OS. You have to downgrade the client version below 9.1R11. ... View more

@JCMax You can download it from here -  http://ftp.br.debian.org/debian/pool/main/c/curl/libcurl4_7.74.0-1.3+b1_amd64.deb   Install it using dpkg -i <package> ... View more

@te6 Only the listed items should be checked. ... View more

@Thejesh Please install 9.1R12 Pulse Client and check the behavior. ... View more

@rbnjms @VJames Based on the error logs, I presume you're using M1 MacBooks. If yes, then you can download any one of the below JDK packages, install, execute the below commands and check the behavior.   Open JDK: https://github.com/microsoft/openjdk-aarch64/releases/tag/jdk-16.0.2-ga   After download macOS arm64 these commands were executed: sudo rm -rf "/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/jli/libjli.dylib" sudo ln -s "/Library/Java/JavaVirtualMachines/microsoft-16.jdk/Contents/Home/lib/libjli.dylib" "/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/jli/libjli.dylib"   Zulu: https://www.azul.com/downloads/?package=jdk   After download macOS arm64 these commands were executed: sudo rm -rf "/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/jli/libjli.dylib" sudo ln -s "/Library/Java/JavaVirtualMachines/zulu-17.jdk/Contents/Home/lib/libjli.dylib" "/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/jli/libjli.dylib" ... View more

@woodyak VPN rewiter might be causing these issues, please open a support case for review. ... View more

@nthoman This needs debuglog review, please open a support case with us. ... View more

@ryanb @cundiffjm Do you see the same issue when using different sign-in URL other than the default */ policy? ... View more

@tonyjdaniels You might be running into this known issue:   PRS-402686 Symptom : When accessing certain resources, Pulse Desktop Client gets disconnected and does not reconnect automatically. Condition : When the DNS response for a particular resource exceeds 8192 bytes, then PDC is not able to process the response. The service crashes and is not able resume the prior session. Workaround : None.   Check with your VPN provider and confirm if you have FQDN Split tunnel feature enabled which would cause this issue. ... View more

@bkobal I don't think Pulse Connect Secure has support for Native YubiKey OTP engine like TOTP auth server. However, you can use Yubikey based auth if it was provided by your authentication service provider like SAML IDPs.   Latest Pulse Client versions do support CEF (Chromium embedded framework) which supports FIDO2 protocol. CEF feature must be enabled on the VPN server, under the pulse client connections and preconfig can be pushed to Pulse Client. ... View more

@Naji What is the macOS version and model (Intel or M1)? If PSAL is installed, then you should find the applets folder under ~/Library/Application\ Support/Pulse Secure Do you see any errors related to downloading the JAR applet from the VPN server in the PSAL logs (~/Library/Logs/PulseApplicationLauncher.log or /Library/Logs/PulseApplicationLauncher.log)? ... View more

Please install the latest Pulse Client 9.1R12 version and check the behavior. ... View more

@amjad.ra2 Most likely you're running into the code sign cert issue. Please make sure you have client version 9.1R11.5 and above to fix the auto-upgrade issue. ... View more

@norcal  9.1R12 should work in M1 MacBook. ... View more

@sthon Only other way that I can think of is by using custom message in the EAP errors. This can be achieved using the Pulse client branding technique. We should be able to modify the EAP error message shown to the users, but that will happen during the failures.   https://docs.pulsesecure.net/WebHelp/PDC/9.0R1/Content/PDC_AdminGuide_9.0R1/Pulse_Secure_Client_Customization.htm ... View more