Please capture a dump on the VPN server, see if Access-Reject packets are being sent by the NPS server. If yes, please check the event log of the AD NPS to get some insight about the cause. :) ... View more

Hi @Mario,   When you say the test machines (PC & Laptop) are not having Internet connection after connecting to VPN, does that mean you have tried to access some sites on the internet and noticed that it didn't work or noticed "No Internet Access" - Yellow warning exclamation sign appearing on the network icon?   (if latter is true, then probably the Internet might work (if split tunneling is enabled), it's a behavior of Windows OS when VPN connection is used).   Does the behaviour (No internet) stays true for both Wi-Fi and LAN (wired) connection? What is the Pulse Client version?   Regarding the missing licensing tab, I bet you're using the DTE (Demo & Training) flavor of our VMs. Please download and deploy the SPE (Service Provider) edition.   SPE : PSA-V DTE : PSA-V DTE ... View more

@zanyterp: I have seen customers using some kind of console manager to pull up the console access of the VPN servers deployed in AWS, hence it should be feasible in Azure as well, I think. :) ... View more

You should have used incorrect credentials to download the XML list. Please check your credentials by logging into my.pulsesecure.net portal and see if you're able to access the portal. If yes, then you should be able to authenticate to download.pulsesecure.net without any issues. ... View more

Are you connecting using Web browser or Pulse Client? ... View more

Does the network connect not launching or not connecting after launching? When WSAM was launched. Is WSAM being auto-launched after sign-in? What happens if you click on Network connect "Start" button? and any luck on exiting the WSAM client from the tray (Exit, don't sign-out) and using the network connect? I am not sure about the runtime coexistence of those two, @zanyterp any thoughts? Will WSAM disrupt the Network connect calls in any way? ... View more

Admin password can be changed using Super Admin session whose access key can be generated using serial console.   KB10157 - Recovering access to the Administrator Console after the Administrator password has been lost.   @zanyterp can we do the same for Azure instances?   ... View more

Program Exclusion: "C:\Users\<Username>\AppData\Roaming\Pulse Secure\Pulse Terminal Services Client\dsTermServ.exe"   Folder Exclusion (as there are DLLs): "C:\Users\<Username>\AppData\Roaming\Pulse Secure\Pulse Terminal Services Client" ... View more

Can you please expand the "Waiting to Connect" status and let me know what's the error message being displayed? ... View more

# Firmware version of the VPN server to which you're connecting and the installed Pulse secure terminal service client (properties >> details)   As @zanyterp rightly pointed out, we are not seeing this crash on a clean/fresh deployment of Windows 10 machines.   When it comes to adding exclusions, please try to add the responsible executable (dsTermserv.exe) along with it's folder contents (folder + program exception), as there are many DLLs which will be used by that process, and still might be blocked by those AVs.   Please do let us know the results. Thanks :) ... View more

I'm afraid we cannot bypass the host checker using a User-Agent spoof as I don't think it will be checking for a less-reliable value. ... View more

What is the VPN server version and dsTermserv.exe version installed on the machine? Please enable client logs on the VPN server by navigating to Log/Monitoring -- Client logs -- Settings -- Enable Terminal Services, reproduce the issue and provide the debuglog from C:/ProgramData/Pulse Secure/Logging directory. If the logs were missing or not updated, please check under C:/Public/Pulse Secure/Logging. ... View more

Seems that the dependency files were present under C:/Users/<account>/Appdata/Pulse Secure/Pulse Secure Terminal Services Client/Microsoft.CVR80. Do we see any informational message under Windows Reliability history (do a search for 'view reliability history') after the client crash? Any luck on adding exception for dsTermserv.exe process on the Antivirus or if possible, please uninstall all Antivirus and check the behaviour. ... View more

Sorry.. it's mscvr80.dll. Searching on Google reveals that it's Microsoft Visual C++ 2005 SP1 Redistributable Package. Not sure if the crash was happened since the file was not present. I have seen terminal services and other pulse components like host checker will be pushed along with those dependency files. Can you please check if the dependency file is present under "C:\WINDOWS\System32" directory on the affected windows 10 machines, if not please download and install and test the behaviour. 32 bit - http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=5638 64 bit - http://www.microsoft.com/download/en/details.aspx?id=18471 ... View more

I tried to review the crash dump file but it didn't provide much info about the cause of the issue, since I don't have to access to the debug symbols for dsTermserv.exe process and Pulse Secure Engineering team would be one having it. Without that symbolicating the crash file would be very difficult. All I found is that the exception caused (reason for crash) had some reference to a dependency file (mcvr80.dll). ... View more

Thank you. Please do let us know about the results. ... View more

I agree with the fact that control channel of the VPN connection gets disconnected due to some third party apps, however as @zanyterp pointed out, deleting/creating the connections resolves the issue is weird 🤔 ... View more

Sure. Thanks for providing the dump file. In the meanwhile, please get in touch with your IT helpdesk to see if they can file a ticket with us. ... View more

Thank you. Please let us know how the investigation goes :) ... View more

🤔 It seems that the dsTermSrv.exe process is getting crashed during the launch process which is not very common. Any luck on disabling the Antivirus shields/other security products?   Can you please open a support ticket with us to investigate further? If possible, please share a link to download the crash dump file. ... View more

Right.. Unchecking the NDIS driver will not work as we have to uninstall the Trend Micro to remove the driver interference. Please login to my.pulsesecure.net >> Case Center. If you're an end user, please get in touch with your IT helpdesk for opening a support ticket with us for investigation. ... View more