About Ray

Ray · ‎12-05-2019

Please follow the below KB article for slowness issue and see if it helps. https://kb.pulsesecure.net/pkb_mobile#article/l:en_US/kA1f1000000bnjvCAA/s

Ray · ‎12-05-2019

Hi @operator, Thank you for sharing the laptop model, Thomas. It seems that the WiFi card present on your laptop does have compatibility issues with Pulse client. "Intel® Dual Band Wireless-AC9560 11ac with integrated Bluetooth 5.0" Please follow the workaround mentioned in the below KB article: https://kb.pulsesecure.net/pkb_mobile#article/l:en_US/kA1f1000000fz7VCAQ/s KB43833 - Follow the process of unchecking the Juniper network Service from both physical and virtual adapter. Thanks, Ray.

Ray · ‎12-05-2019

Hi @Nightsorrow88, Please refer to this post and try the workaround suggested in the KB and see if it helps. https://community.pulsesecure.net/t5/Pulse-Desktop-Clients/Pulse-Secure-latest-version-kills-my-wifi-Noticed-this-across/m-p/41724#M1275 Thanks, Ray.

Ray · ‎12-05-2019

Thank you for the update, @1amnew.

Ray · ‎12-05-2019

Thank you for letting us know about the fix @hjangadi

Ray · ‎12-05-2019

Hi @steve1607, Thank you for the confirmation and providing an alternative. Much appreciated. Regards, Ray.

Ray · ‎12-05-2019

Thank you for reporting the results @dave @test-jelav

Ray · ‎11-13-2019

Please follow the workaround mentioned in the below KB article: https://kb.pulsesecure.net/pkb_mobile#article/l:en_US/kA1f1000000fz7VCAQ/s KB43833 - Follow the process of unchecking the Juniper network Service from both physical and virtual adapter. Please let me know that resolves the issue. Thanks, Ray.

Ray · ‎11-11-2019

@pritesh: We are truly sorry to hear that you are facing issues with Pulse Client. Just to confirm, when you got connected to VPN, you're not able to access any resources through Wi-Fi connection and the same setup works when you're are connected to LAN, is that correct? If yes, please confirm your Wi-Fi driver model. You can check it under Network connections >> Wi-Fi adapter >> Right click > Properties >> Model name like "Intel Wifi driver 9xxx AC 150Mhz".

Ray · ‎11-11-2019

Hi @jimdog, Can you please PM me the VPN server URL? Thanks, Ray.

Ray · ‎11-11-2019

Are you using the PulseLauncher utility to pass the username and password as arguments? From the authentication flow that you have described, it seems that you have MFA enabled on the VPN server, hence it is expected to the see the auth prompt presented to the user. What is the MFA vendor that you have integrated with VPN? Will you be able to change the MFA auth method to something that does not require the user to provide input to the VPN server? Like Login push?

Ray · ‎11-11-2019

Please disable the Let Windows manage this connection option by following the below path and see if it helps. Network and Internet > Cellular > Disable the option 'Let Windows manage this connection"

Ray · ‎11-11-2019

Hi @zapcity, You can find the supported product lists under Technical Publications: https://www-prev.pulsesecure.net/techpubs/pulse-connect-secure/esap >> Expand 3.5.x tree. >> Refer to the List of Products Supported document. Thanks, Ray.

Ray · ‎11-10-2019

Can you confirm what type of Network Access Server was selected on the CRP? Please set it to "Unspecified" and check the behavior.

Ray · ‎11-10-2019

Please uninstall the Antivirus application, reboot the machine and try the installation again. Can you please provide the MSI install logs for review: Execute the following command from command prompt (run the cmd as admin to avoid log file creation issues): msiexec /i <MSI path> /l*v <Log file path> Log file path - AnyDrive(C/D/E):\msi-install.txt.

Ray · ‎11-10-2019

Fallback to SSL option has been disabled on the VPN server, hence the Pulse Client will disconnect the connection. By default, Pulse Client will try to open up a ESP data channel with the VPN server, if it doesn't get any reply back from the server, it will fallback to SSL (TCP 443) Please connect to VPN from a network where UDP-4500 traffic from the Client to VPN server is allowed.

Ray · ‎11-10-2019

Hmm..Interesting! When you say the connection gets dropped during the upload, you meant the VPN connection or upload process? If it's VPN connection connection, can you reproduce the issue and provide the Pulse Client logs for review? Pulse Client Logs: 1. Open Pulse Client. 2. File >> Logs >> Annotate >> "upload" 3. File >> Logs >> Log level >> Detailed. 4. Replicate the issue i.e wait until the connection gets dropped. 5. File >> Logs >> Save as.

Ray · ‎11-10-2019

Please replicate the issue and provide the logs for review. Log location: ~/Library/Logs/PulseApplicationLauncher.log

Ray · ‎11-10-2019

So, you meant to say when Java Applet was used to launch RDP connection, it worked and it does not work when using dsTermserv.exe application? If yes, please check with your VPN admin team for enabling Java appliet for initiating the connection.

Ray · ‎11-10-2019

How the mobile hotspot connection was treated in macOS catalina? USB tethering? My understanding is the mobile hotspot will be utilized as Wi-Fi connection, correct? Is it not the case?

Ray · ‎11-10-2019

Are you using Layer-3 VPN tunnel mechanism or terminal service bookmarks provisioned? Did the VPN connection gets disconnected too or just the RDP connection?

Ray · ‎11-10-2019

@daveman1010220: Sorry about the file link, I have fixed it now :) Thank you for notifying.

Ray · ‎11-10-2019

Hi @jaydeep and @James665, It's a generic error message which could bre caused due to various reasons, please replicate the issue and provide the debuglog.log files (upload to any filehosters and share the link to download) from C:\ProgramData\Pulse Secure\Logging or C:\Users\Public\Pulse Secure\Logging folder for review. Thanks, Ray.

Ray · ‎11-09-2019

First, we need to identify the cause of the issue i.e. what parameters has been sent by the Client to the VPN server for processing? Please collect the OPSWAT diagnostic and Pulse Client detailed level logs for review.

Ray · ‎11-09-2019

Please configure the SAML Relay State value on the IDP configuration to match the sign-in URL of the VPN server, so that it will be sent in the SAML response to the VPN server.

Ray · ‎11-09-2019

I have seen this behavior on some machines if we are utilising SAM access feature, which we can fix by enabling/disabling the "Fallback to TDI driver" option under the user role. Can you please provide the Pulse Client logs from the affected machine for confirmation? Pulse Client Logs: 1. Open Pulse Client. 2. File >> Logs >> Annotate >> "issue" 3. File >> Logs >> Log level >> Detailed. 4. Replicate the issue. 5. File >> Logs >> Save as.

Ray · ‎11-09-2019

Hi @1amnew, It seems that the Pulse Client is not detecting the Bitdefender TS 2019 product, please inform your VPN server team to upload and activate the latest ESAP package on the VPN server and check the behavior. Thanks, Ray.

Ray · ‎11-09-2019

Error 53: Access is Denied 😐 Pulse Client will try to copy the file from the share drive using the machine account not using the user account. Is there way to check the logs on the share driver to see why the access has been denied? Thanks, Ray.

Ray · ‎11-09-2019

Are you receiving any error message when connecting to VPN? Did it work in macOS 10.15 build? # To choose between the avaiable versions, you need to have an account at my.pulsesecure.net

Ray · ‎11-09-2019

9.0R3 Pulse Client is not vulnerable. https://kb.pulsesecure.net/articles/Pulse_Security_Advisories/SA44114/?kA23Z000000KBvBSAW

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