About brookaveli

brookaveli · ‎10-14-2016

Our interim solution was to have them disable the real-time protection in Avira, enable Windows Defender, Update Windows Defender, and run a full scan with that. Then they were able to connect. One user had McAfee installed but disabled from several months ago when a McAfee upgrade conflicted with OPSWAT detection. She had installed Avira Free in order to connect. She was able to disable Avira and use McAfee, which by now had been supported by ESAP. Avira seems to turn itself back on, which is probably a good thing if Windows Defender is your only other line of defense. It just may be counter-intuitive to your users to continue to have to disable it each day that they need to use VPN. Also, I had a Windows 10 glitch where on day 2 after I disabled Avira, attempting to enable Defender produced an error that another AV product was already enabled. However, the Defender process was running and I made it through the compliance check. I wish the OPSWAT detection mechanisms could be more of a live service rather than something that has to be merged into an ESAP change, tested, and released, where it is then tested again before being implemented in a production environment.

brookaveli · ‎10-13-2016

We are currently on ESAP version 3.0.2, if that helps.

brookaveli · ‎10-13-2016

ESAP version 3.0.2

brookaveli · ‎10-12-2016

Our policy for Windows 8-10 desktop is to require the full desktop client so that host checker can run. As such, we are actively blocking the universal windows platform app. Unfortunately, this is preventing our users with Windows 10 Mobile from connecting to the VPN. Do you have any technical guidance for configuring the system to bypass the host check on Windows 10 Mobile, while requiring it on Windows 10 desktop?

brookaveli · ‎10-12-2016

The latest version of Avira Free Antivirus for Windows 10 is not being detected by HostChecker. I, as well as some others, are getting the following error: Windows Defender 4.10.14393.187 does not comply with policy. Compliance requires real time protection enabled and latest virus definitions and successful complete system scan. Avira Free Antivirus 15.0.22.54 does not comply with policy. Compliance requires real time protection enabled. Required process not found. The "required process not found" is the head-scratcher. Avira is enabled. Defender is disabled. Windows detects this. I wonder if the process name might have changed slightly and OPSWAT isn't picking it up.

brookaveli · ‎07-25-2016

I'm not sure if this will help you, but try opening file explorer and going to [b]%programdata%\[/b] Browse to the Microsoft folder, and then to Windows Defender. When you first open this folder, you may get a message asking whether you want to grant access (or something along those lines). Once you grant the access to open it, Host Checker may be able to detect that Defender is turned off. If you can't get to %programdata% you may need to toggle the setting that makes hidden folders visible. I had to follow these steps the first time I connected to our VPN server using Windows 10 / IE11 and Windows Defender as my primary AV.

brookaveli · ‎07-19-2016

I was able to successfully roll users back to 22.6.0.142 until the issue is resolved. Here is a Norton post showing the download links for the various versions of 22.7.0.76: [url]https://community.norton.com/en/forums/227-download-links[/url] You can reverse engineer these to the correct version of 22.6.0.142 by changing the URLs, for example: http://buy-download.norton.com/downloads/2015/22.7/N360/US/N360-ESD-22.7.0.76-EN.exe becomes http://buy-download.norton.com/downloads/2015/22.6/N360/US/N360-ESD-22.6.0.142-EN.exe I recommend using the Norton Uninstall tool to wipe all traces of the software before installing the older version. After installing 22.6, there is a setting that prevents the software from automatically upgrading back to 22.7. In terms of other options, just yesterday some of our users with McAfee are unable to get in, and we advised them to switch to the free version of Avira until we get the McAfee issue resolved.

brookaveli · ‎11-18-2015

JB, thank you for your response. I will pass this information on to our users as well as the IT folks who administer the software. By any chance, do you have any experience with or know of any free Mac AV software that is able to be correctly detected by ESAP 2.8.8? -Brook

brookaveli · ‎11-16-2015

My enterprise is using ESAP 2.8.8, and the list of products supported includes Sophos Anti-Virus 9.x for Mac. I have a user who has successfully installed Sophos 9.4 and as far as she knows has run a full scan with 0 threats found. Host checker is telling her "Sophos Anti-Virus 9.4.0 does not comply with policy. Compliance requires successful complete system scan." The Sophos logs say "Scan completed at 2015-11-15 21:10:30 -0500. 827815 files scanned, 0 items detected, 7 issues." She provided screenshots showing that the scan is set to "scan all files and folders on this Mac." Is host checker failing because of the "7 issues" referenced in the logs? It appears that they are related to some corrupt .tmp files. The anti-virus software doesn't offer to quarantine them or anything like that. I'm not a Mac user so I wasn't sure if she should just delete these files and re-scan, or if there is another step she needs to take to allow Host Checker to access the anti-virus scan results. Note: I have cross-posted at the Sophos support forum with some screen captures. [url]http://community.sophos.com/products/free-antivirus-tools-for-desktops/f/17/t/10981[/url] Thanks, Brook

Re: Avira Free Antivirus 15.0.22.54 not detected

Re: Distinguishing between Windows 10 Mobile and W...

Re: Avira Free Antivirus 15.0.22.54 not detected

Distinguishing between Windows 10 Mobile and Windo...

Avira Free Antivirus 15.0.22.54 not detected

Re: Windows 10 with AVAST

Re: Norton 22.7.0.76

Re: host checker issue with Mac OSX and ESAP 2.8.8

host checker issue with Mac OSX and ESAP 2.8.8