I hope the following KB helps you   http://kb.pulsesecure.net/InfoCenter/index?page=content&id=KB26381&smlogin=true     thanks, ... View more

Hi Ahald,           When you say Pulse /network connect doesn't work, are you getting any error?   Thanks ... View more

When we upgrade the system it needs reboot, so downtime needed.   1. Read the release notes of the version to be upgraded 2. Take a backup 3. Start upgrade   You can refer the admin guide for the backup and upgrade steps. Here is the link to download the admin guide, release notes, latest SA software version.   http://www.juniper.net/support/downloads/?p=sa6500#docs   Thanks,   ... View more

Hi Laurent,         This is fixed in upcoming Pulse 3.0R5 and its scheduled to release in second week of October-2012.   Thanks, ... View more

There is an option to disable this feature and I don't see any way to hide or exclude the specific interface.   Thanks,   ... View more

Hi,     This needs to be investigated further. Please create a Jtac with Pulse logs and the information persent under Mobile > Setting > about phone.   Thanks, ... View more

Try contacting Juniper sales team if they can help you. But I don't see any way to do this in user level.   Thanks, ... View more

Yes, certificate authentication should work fine but not the certificate check in Andriod. You can refer the KB22019 .   Thanks, ... View more

I don't think Hard disk can be replaced by user with SA OS. This only can be done at Juniper facilities. You can contact Jtac to replace the device.   Thanks, ... View more

Hi Mark,        How did you figure out this info?   One thing I did notice is that the Junos Pulse Client is specifically looking for certs in "/MNT/SDCARD" but the SD card is actually mounted as "/MNT/SDCARD-EXT" .   Thanks, ... View more

Hi,       You can install a 7.2R4 in lab / test device and get the Juniper Installer Service if not, feel free to open a Jtac case to get the same.   Thanks, ... View more

Hi,         Pulse 4.0 (latest available in Google market) is capable of establishing L3 VPN on Android device running 4.0 irrespective of mobile hardware.   If you see the issue in HTC, please go ahead and collect the Pulse, SA logs and contact Jtac for analysis.   Thanks,       ... View more

Please refer the KB 25731 talking about the same behavior. ... View more

Hi Sk,     This needs to be analyzed, please contact jtac.   Thanks, ... View more

Ok... if that is the case then, User > Resource policies > VPN tunneling > Split tunneling networks > policy will not be used. You need to enable split tunnel on the role.   thanks, ... View more

hi sk,        What is the SA version you're using? In Sa 7.x versions split tunnel policy get effect when split tunnel enabled on the role.   Thanks, ... View more

Hi Laurent,          Sure, I'll update you.   Thanks.. ... View more

Hi Laurent,     I hope you could have been using client proxy to reach SA or ESP channel is blocked between SA and Pulse client. In this case, Pulse launches VPN tunnel in ESP mode (default setting in SA VPN profile) and ~60sec later it detects blocking of ESP channel and falls back to SSL and continous from there. Till the fall back time, there won't be any connectivity.   We are targetting to get this fixed in upcoming release. I'll update this thread with more details. Till that workaround would be   - SA UI > Users > Resource Policies > VPN Tunneling > Connection profiles - Select the profile > Under connection setting - Change the transport mode from ESP (default) to SSL     Hope this helps..! ... View more

Hi Sk, Yes, deny access and 255.255.255.255 get removed as you mention. ..its fine.     ... View more

Hi Sk,        You can use exclude option, In SA admin UI 1. User > Resource policies > VPN tunneling > Split tunneling networks 2. Create a New policy 3. In the Resources tab, enter the print ip address    10.175.0.100/255.255.255.255 4. Choose the roles accordingly 5. In Action tab select "Exclude access" 6. save the rule 7. Go to Role > VPN tunneling option > Enabled "Split tunnel" Now, the traffic towards the printer ip should be going directly (out of tunnel), rest all the traffic should come via tunnel; I hope this is what you're looking for...! test this config..! Thanks... ... View more

Hi ffc,           What is the Java version in your MAC 10.8 system?   Thanks, ... View more

> On 10.7 the app installs fine but there are random issues where the traffic will not pass through the VPN adapter   Do you see this issue in only one MAC 10.7 system or more than one? if more then one I suggest to open Jtac case to find the root cause and fix it.   Mac 10.8 is not qualified for SA 7.2/ Pulse 3.0 version. I suggest to get in touch with SE for supportability plan for MAC 10.8.     ... View more

Do you have MAC 10.7 or 10.6? If yes can you please check in those versions? ... View more

Hi Ridt,    Ok, iOS and Android are different mobile operating systems and iOS have the capability to support both Cert.auth and Cert.check however, Android base os have limitation in this area.   Thanks, ... View more

This info is documented in KB article http://kb.pulsesecure.net/KB22019 ... View more

What is the mobile hardware and software version you're using? ... View more

Hi Rdit,          What is the mobile hardware and software version you're using?   Thanks, Suresh ... View more

I tested in   Android 4.0.3 Samsung Galaxy (GT-7000) Pulse 3.2.0.19739   Cert Authentication works fine for me.     ... View more

I have tested it...working fine with java 1.6.0_33. ... View more

Hi Chris,        Are they want to recover Mag-SA admin password? If yes, we can recover it via console access as below     Please choose from among the following options:    1. Network Settings and Tools    2. Create admin username and password    3. Display log/status    4. System Operations    5. Toggle password protection for the console (Off)    6. Create a Super Admin session.    7. System Maintenance    8. Reset allowed encryption strength for SSL   Choose option  6, this will get you super admin access to Web UI; and then we can change the admin password.   Thanks...     ... View more