Sam, This is exactly what I needed. Thank you for this!! You've saved me several hours of frustration. Steve described the situation perfectly, this problem could have been resolved in mere seconds if I could have gotten through to an engineer that manages the SA. Unfortunately, after multiple hours on the phone with both the SA support provider and Juniper, no one would escalate the call. Thanks again!!
... View more
I am in IT support for a large healthcare provider. For Medicare billing, we are required to install the Juniper Networks Network Connect application version 184.108.40.20671. In our environment, Internet Explorer is locked down so tightly that even if the user has admin rights, any installation from IE will fail. I have now spent ~6 hours with various support providers and I cannot get them to contact/transfer me to the person who administers the Secure Access system. I'm hoping that someone here might be able to share/send me the installation files for Juniper Installer Service that would install the Network Connect software. I hope this doesn't violate Juniper's terms of service. I tried opening cases with Juniper but couldn't reach technical support because we do not have support contracts with Juniper. If additional information is needed, please respond here. I'll happily provide whatever information I can obtain. Thank you!
... View more