If you are going to active users and seeing the username, but no NCIP address, this is the user session. When the user signs into the SA device via web browser, this would be consider the user session. When they launch NC, this will launch the tunnel session. Most common problem is the end user will close the NC application (instead of clicking sign out). If this occurs, user session will remain active until either idle timeout or max sessions is reached. Please ensure end user are clicking sign out to proper close both the tunnel and user session.
... View more