Hi Mike, We have had this problem (with other AVs as well as Norton 360) for months but seem to be getting on top of it with OS 5.5R5 and ESAP 1.3.3. Two caveats: we've only just implemented this update, so it'll take a few weeks to verify and our user base is on Windows XP. (We were running 5.5R1 and ESAP 1.3.1 with no luck.) Hope that helps! ... View more