Hello @Thor2020 ,    This seems like you may have ran into a hardware issue. The SA4500 is EOL.    Have you tried using another cord? Have you tried force shutoff, after this is on with the amber LED's?      ... View more

Hello @SegEE ,    This WAAPI_ERROR_NO_CONNECTION" is a very general error.     I recommend to open a case with our support to troublshoot this issue. Usually when you see the error, it can mean more than one thing. If it is a big, we will process a bug to fix the issue.    Thanks, Ed ... View more

Hello @tmolleck,    If you are going to block users that use anyconnect, this will work. You can implement a policy to block anyconnect services. You can also give those users a different role. Below is a KB on how to configure the certain process based policy for host checker.    If a realm or role is configured with host check for the mcafee.exe process, every time a client connects to PCS/PPS, the end user computer's memory is inspected for the mcafee.exe process. Host Check will pass, only if this process is running. You can also deny if ther process is running.    https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB22348   Let us know if you have any more questions.    Thank you! ... View more

Hello @John Bird ,    The failed virtual adapter 1205 error can be for many reasons. Below is a Kb that you may find useful.    https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB40887 ... View more

Hello @kopkop ,    I have not seen this specific issue. Is there any software that may be conflicting with Pulse? Other than this, I recommend to open a support ticket to have our engineering team look into the issue.      ... View more

Hello @Colock ,    You can define a role mapping rule based on the primaryGroupID user attribute. The primaryGroupID for Domain Users is 513 and you will be able to map users based on Domain Users Group. The number 513 does not appear in the Domain Users attributes. It is encoded into the group's objectSid attribute. If you have to role map based on any other AD group, which is a primary Group, you need to find the primaryGroupID.   Please find the below KB article it may be useful:    https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB2527     ... View more

Hello,    This may also depend on the browser, but it would be good to know what software version you currently run.    Regards,  Ed ... View more

Hello @kwatson,    I tried the steps provided in the KB and I was able to locate the file.    I currently run Mojave 10.14.2.   ... View more

Hello @Dave76,    This can be a number of things. You may want to try and see if the Sophos itself it causing the issue, or blocking from running certain process.    You may want to look into the Process Monitor logs and see why it stops running.  ... View more

Hello @aeckensweiler,    Yes, we have documentation that provides this information.    Below you can choose any version of the client and it lists the compatible server versions.    https://www.pulsesecure.net/techpubs/pulse-client/pulse-secure-client-desktop   For 9.0R2.1, the minimum Pulse Client supported is 9.0R2.    ... View more

Hello @doooford,    The 1205 error can be for many reasons. Below are some articles that may be of some use.    https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB40347 https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB40228 https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB43717 ... View more

Hello @Sh4m1986,    I have not seen the issue described. But you may want to try disabling some software installed on the machine. Potentially it may be a compatibility issue with the software installed.    Hope this helps.      ... View more

Hello @andre,    I'd like to suggest our below knowledge base article, it may be of some use. Also there are many other articles that you may find useful in knowledge base.    - https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB40970   ... View more

Hello @JuPf,    For further in depth troubleshooting, I recommend to open a support case. As this may need some deeper analysis. ... View more

Hello @ssarafconn,    Please refer to the below KB's to see it they may be of any help, as this 1205 error can occure for many reasons.    - https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB40347 - https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB40228 - https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB43717 ... View more

Hello,    Currently it is not a supported product. And there is not ETA when this product will be supported. Please feel free to open a ticket with our support to get this product supported.  ... View more

Hello @zw,    Try the below KB.    https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB43632 ... View more

Hello @mparkinson,    There is no feature like the one described. Currently it is only seen via the event logs.      ... View more

Hello @jamie.06,    I recommend to look into the MSI installation logs and compare with the below knowlegde base article.    - https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB40952 ... View more

Hello @jkozel,    Per the policy, the device must pass host checker. This is set via your IT team. Please check with them if maybe there is an alternative for those files needed. ... View more

Hello @moudmm,    The latest version available is 8.1R14, which was release July 3, 2018.    For more information please follow the below URL for EOL.    https://www.pulsesecure.net/support/eol/hardware/pulse-connect-secure ... View more

Hello @Angryprash,    Our Pulsesecure.net wesite has an option that may benefit you. It is limites to 3 users. Please check it out on our URL below.   https://www.pulsesecure.net/trynow/     ... View more

Hello @dgray,    Under Session Scripts, specify the location of the session start and end scripts you want to run on Windows endpoints after Odyssey Access Client connects or disconnects with the Infranet Controller.  You can specify a fully qualified path.  Scripts can be accessed locally or remotely by means of file share or other permanently-available local network resource.  You can also use environment variables, such as %USERNAME% in the script path name. For example: \\abc\users\%USERNAME%\myscript.bat Click Save Changes. When Odyssey Access Client connects to the Infranet Controller, the Infranet Controller copies the session start and end scripts to a temporary directory on the endpoint (defined by the %TEMP% environment variable). When Odyssey Access Client disconnects, the Infranet Controller deletes the copied scripts from the temporary directory.   For additional information, please see the below KB:    -https://kb.pulsesecure.net/articles/Pulse_Secure_Article/session-start-or-end-scripts-are-not-processing-correctly-KB13152/?q=Failure+to+launch+session+script&l=en_US&fs=Search&pn=1&atype= ... View more

Hello @JuPf,    I am not sure if this may be the issue but the below article may be of some use.    https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB43813 ... View more

Hello @DrMudd,    This usually happens when the server has a newer version of thw Pulse Client. I recommend to check with your internal team for any changes in the Pulse Connect Secure VPN appliance.      ... View more

Hello @jonchill,    I recommend to open a support case, as it requires log collection to troubleshoot the issue.  ... View more

Hello @jonchill,    I would recommend to open a support ticket as this requires log collection to troubleshooot the issue.        ... View more