the only way i know to remove it is to remove the anyconnect software. what version of pulse are you using? what version of anyconnect are you using? ... View more

If the connections were configured and they randomly disappear, where could we check to see why they disappeared? ... View more

Maybe could you give me some hint in the while? I see a lot of users with similar issues and no solutions given.   Is there a way to run it in wine? I've tried but I've got "pulse is missing a component resource catalog"   Can we do something about those libraries? Maybe downgrading to a specific one?   Can this help you? https://stackoverflow.com/a/7882929/3673430   Maybe if you could just do an internal call to help us resolve faster, we'll really appreciate it ... View more

thank you for letting us know it is an issue (again). do you know if McAfee is an allowed application by the State? ... View more

Hi,    Refer KB article below to know how to raise ER https://kb.pulsesecure.net/pkb_mobile#article/l:en_US/KB40499/s     ... View more

@nasa_dan Yes, it does. Do you observe macOS crash when having Pulse Client installed? What is the version?   It should be resolved in 9.0R3.2 and above version of Pulse Clients - https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB44015/?kA1f1000000PGhS ... View more

Hello I am experiencing the same issues with some of our users. They are running windows 10 1809 and Chrome browser. ... View more

glad to hear you are working with support successfully; i hope successful resolution is seen soon for you ... View more

Just for documentation purposes - the software was provided by the Pulse support (thanks again for the quick reply!)   Still this doesn't solve the initial cause and if multiple people have the same issue there might be a bug in the firmware. ... View more

I believe it's called OpenConnect client which can be used to connect to Pulse Secure server from a Linux machine not Cisco's AnyConnect! Is that correct? One setting (I know), which does this type of blocking is the browser (user agent) based restrictions enforced on the user realm. Take for example, you can configure the user agent string as *Pulse-Secure* Under, Users --- User realms --- Authentication policy --- Browser --- enter the pulse secure client string --- Allow. Which causes all the clients except pulse client including web browsers and OpenConnect client from connecting to VPN. Note: If we can pass custom user agent as Pulse-Secure using OpenConnect client initiated connections, which is like potentially masquerading the connections as they're coming from the Pulse Secure client, then the realm level restrictions will not work. Keep that in mind. ... View more

Hello @Colock ,    You can define a role mapping rule based on the  primaryGroupID  user attribute. The primaryGroupID for Domain Users is 513 and you will be able to map users based on Domain Users Group. The number 513 does not appear in the Domain Users attributes. It is encoded into the group's  objectSid  attribute. If you have to role map based on any other AD group, which is a primary Group, you need to find the primaryGroupID.   Please find the below KB article it may be useful:    https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB2527     ... View more

Apple has made it VERY clear that macOS 10.15 will not run 32-bit apps.  There should be no confusion there. ... View more

as mustangs550 mentioned, this is not something that is on-board on the appliance; however, if you send your logs to a syslog server, and if it has the option, you can get an email from your syslog appliance for on-appliance options, you will need to contact your account team for an enhancement request ... View more

No, the mobile devices do not support downloading files. The mobile clients are for using VPN, yes, you are correct. ... View more

do you have device guard enabled on your system? are you using VPN or WSAM for the connection? ... View more

I am sorry to hear that you and your team have had such a negative experience. do you know if the IT team has opened a case with our support team so we can try to identify and rectify this unfortunate behavior (or confirm it is resolved in a newer release, depending on what you are using)? ... View more

For historical purpose, the issue was resolved with ESAP3.3.0.   https://www.pulsesecure.net/download/techpubs/current/1393/pulse-connect-secure/esap/3.3.x/ps-esap-3.3.0-supportedproducts-v4sdk.pdf ... View more

Hello Janar,   The SOH (Statement of Health) messages can be ignored.  To get details about OPSWAT, you'll need to increase the log level to Detailed within the Pulse client.  This should give more details in level 4 and 5 about the AV detected and the results.     Are you only detecting for Windows Defender? ... View more

If you are not able to find the file itself, you may be able to still run the command.  Run the command to see if any output occurs:   sudo sysctl -a kern.ipc.maxsockbuf It should output the value of 8388608. If not, try the following command: sudo sysctl -w kern.ipc.maxsockbuf=8388608    ... View more

Hello @Dave76,    This can be a number of things. You may want to try and see if the Sophos itself it causing the issue, or blocking from running certain process.    You may want to look into the Process Monitor logs and see why it stops running.  ... View more

Hello @aeckensweiler,    Yes, we have documentation that provides this information.    Below you can choose any version of the client and it lists the compatible server versions.    https://www.pulsesecure.net/techpubs/pulse-client/pulse-secure-client-desktop   For  9.0R2.1, the minimum Pulse Client supported is 9.0R2.    ... View more

Thank you for your reply. I have checked with my network team and have been advised we are updating our ESPA which will then accept this version of Kaspersky Anti-virus. Thank you once again ... View more

I ran into the similar issue with the 1205 erro. I have reviewed the articles provided. What worked for me was the workaround provided in kb43717. Thanks. ... View more

Thank you for your reply.   Tomorrow I will try following steps. ... View more

Hello @zw,    Try the below KB.    https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB43632 ... View more

Hello @jamie.06,    I recommend to look into the  MSI installation logs and compare with the below knowlegde base article.    - https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB40952 ... View more

Hello @moudmm,    The latest version available is 8.1R14, which was release July 3, 2018.    For more information please follow the below URL for EOL.    https://www.pulsesecure.net/support/eol/hardware/pulse-connect-secure ... View more

Hello @dgray,    Under Session Scripts, specify the location of the session start and end scripts you want to run on Windows endpoints after Odyssey Access Client connects or disconnects with the Infranet Controller.  You can specify a fully qualified path.  Scripts can be accessed locally or remotely by means of file share or other permanently-available local network resource.  You can also use environment variables, such as %USERNAME% in the script path name. For example: \\abc\users\%USERNAME%\myscript.bat Click Save Changes. When Odyssey Access Client connects to the Infranet Controller, the Infranet Controller copies the session start and end scripts to a temporary directory on the endpoint (defined by the %TEMP% environment variable). When Odyssey Access Client disconnects, the Infranet Controller deletes the copied scripts from the temporary directory.   For additional information, please see the below KB:    -https://kb.pulsesecure.net/articles/Pulse_Secure_Article/session-start-or-end-scripts-are-not-processing-correctly-KB13152/?q=Failure+to+launch+session+script&l=en_US&fs=Search&pn=1&atype= ... View more